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Leonardo Plaza Hotel Jerusalem

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1,268 Reviews from our TripAdvisor Community

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There are newer reviews for Leonardo Plaza Hotel Jerusalem
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Showing 1,049: English reviews
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 June 2014 via mobile

This hotel does not offer a 3/4 star relaxing experience. On the plus side, it is a good location, the room had a gorgeous view of the old city, the outdoor pool patio area is beautiful and the concierge gave us good local dinner referrals. Beyond these features, the vacation niceties end. Unpleasant surprises include, an outdoor patio that attracts... More 

Helpful?
Thank yisrael2
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to write such a descriptive review. We're glad to hear you liked the view from the room and location. Sorry you experienced technical difficulties, next time please call guest services right away and we'll be sure to send someone up to look over the issues you had in your room. From your... More 

Hawthorne, New Jersey
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 June 2014

Although the hotel is one of the tallest buildings in Jerusalem and has a nice pool....that's about it... The lounge area is typically dirty...we saw a challah bread and used Q-tip on a couch...besides numerous tables with food scraps and half empty glasses. This is due to inadequate staffing which is mostly indifferent to guests. Except for one concierge, Adi,... More 

Helpful?
Thank NJNativeMontvale
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your comments. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our patrons and your comments offer valuable feedback. I'm glad to see you enjoyed our high building and the pool. Leonardo Plaza is constantly striving to improve our service and renovating the rest of the... More 

Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 June 2014

This hotel was a disaster to us. In a word, the "service" was horrible. We stayed for 4 nights and my problems with the hotel seemed to grow and grow with each day. We stayed at three different hotels in Israel and this was my only bad review. I say this for a number of reasons: 1. The service in... More 

Helpful?
1 Thank Sschnei777
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for sharing your thoughts on our hotel. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our patrons and your comments offer valuable feedback. I took for my attention your criticism and we will do everything that will be need in order to show you a better... More 

‪Itala‬, איטליה, אירופה
1 review
Reviewed 19 June 2014

it wasnt my first time in the. leonardo plaza Hotel and it will not be last. they renovated thr dining room which look so elgant and classic! we had a wonderful experience with food that was out of the world as always.

Helpful?
Thank valentina3336
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Thank you for sharing your positive experience with the Leonardo Plaza Jerusalem. Our long term residents have helped to establish the excellent reputation we continue to have for personal attention. I'm glad that you liked our new dining room. We look forward to welcoming you and your wife on your next return home More 

New Brunswick, New Jersey
1 review
Reviewed 19 June 2014

The leonardo plaza have everything that you wish for. A beautiful swimming pool wit fresh watet , an itlian food in the lovely restaurant- the primavera , a gym , a great spa and even a nice shops like a gift shops etc. The service here is out of the world. Amazing experience .

Helpful?
Thank danielsp78
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for posting this kind review. We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us. We hope to have the pleasure of hosting you again in the near future, and provide an even better service. More 

Los angels
1 review
Reviewed 18 June 2014

I was in this hotel for the last week and I enjoyed from every single minute . They have a lovely balcony which looking over the pool view. It was very calming to seat there with my friends. The food is delicious especially the breakfast . I'm sure I will come back very soon !!

Helpful?
Thank 68Horowitz
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for the good words. It's always nice to hear our guests enjoyed their time here. We glad you enjoyed our new balcony near the pool. Thank you for choosing the Leonardo Plaza and we look forward to seeing you again on your next return. More 

New york
1 review
Reviewed 18 June 2014

Good solid hotel. Great guest services. Good food. Nice lobby. Great location. Comfortable beds..... Good air conditioning....... Good for business meetings. Alex at front desk is bright and responsible........

Helpful?
Thank 36Nor
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, My many thanks for your review; it is rewarding to know we succeed in providing superb hospitality . I will definitely pass your comments to the entire staff. We look forward to welcoming you back again for many more wonderful experiences. More 

Sea Cliff
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014 via mobile

I stayed here in 2005 for a 10 day stay when it was a Sheraton and the hotel was good. With the new renovations especially the dining room is fabulous. The buffet breakfast is endless. The rooms are comfortable. The staff is extremely helpful and delightful. I would definitely stay here again.

Helpful?
Thank Judy R
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of our hotel. We are glad that you enjoyed your stay with us, and thank you for your patronage. It will be our pleasure to host you again in the future. More 

Schweiz
1 review
Reviewed 17 June 2014

High class place good service very perticulare and awesome food ............. 2 minutes from town rooms clean everyday beautiful ..........awesome lobby great cheesecake service is one in a million .......................

Helpful?
Thank Awesomehotelguys
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear guest, Thank you for writing a tripadvisor comment. Glad you had a great experience at the Leonardo Plaza Jerusalem. Our location in proximity to the Mamilla Mall and the Old City is a major reason why so many people stay with us. Hope to host you again soon. More 

Scarsdale, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2014

We stayed here for several nights for my son's bar mitzvah last August and couldn't have been happier. The rooms were clean and comfortable, the food was great and plentiful, the concierge was very helpful with walking, bus and light rail directions, and the pool was very refreshing. If you can't afford King David prices but want an equally central... More 

Helpful?
Thank CarenScarsdale
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for the lovely comments. Helping people feel at home away from home is something the Leonardo Plaza strives to do and I'm very glad to know that the staff were helpful for you! We look forward to hosting you again on your next trip to Jerusalem. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 

Additional Information about Leonardo Plaza Hotel Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $268 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Leonardo Plaza Hotel Jerusalem 5*
Number of rooms: 270
Reservation Options:
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton
Hotel Style:
#13 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#26 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Leonardo Plaza Hotel Jerusalem staff and other travellers.
23 questions
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Questions? Get answers from Leonardo Plaza Hotel Jerusalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views are available from every room, but the view is just the city of Jerusalem.”
 of 5 bubbles philipc478, 29 Nov 2016 | Read review
“rooms with balcony”
 of 5 bubbles irvinglichtman, 29 Nov 2016 | Read review
“Higher floors have nicer views”
 of 5 bubbles afbklyn, 22 Nov 2016 | Read review
“Close to Old city of Jerusalem”
 of 5 bubbles elvyd2014, 15 Nov 2016 | Read review
“East Side overlooks Jerusalem”
 of 5 bubbles E4098MOjeffb, 3 Nov 2016 | Read review
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