Prima Park Hotel

2 Vilnay Street, Jerusalem 95435 Israel
Traveller (387)
Room & Suite (119)
Dining (33)
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About

4.0
#38 of 111 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travellers' Choice
The Prima Park is inspired by the region boutique wineries, Prima Park Hotel invites you to experience a joyous stay in Jerusalem. • 217 Rooms with Free WIFI • Delux rooms & mini suites • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel TV • Safe deposit box in room • Synagogue • Patio Dining & Events Hall • Wine Lounge Bar • Private meeting and seminar rooms • Banqueting Facilities • Free wireless internet in public areas
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Baggage storage
Concierge
24-hour front desk
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Arabic, Hebrew
1182Reviews24Q+A100Room tips
Traveller rating
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Detailed Reviews
Korsbeks wrote a review Feb 2020
Aalborg, Denmark181 contributions97 helpful votes
We stayed here for 5 nights room 613. We were welcomed in the reception with a very nice glass of wine and smiling staff. We were welcomed in the room with 1/2 af bottle of wine, chokolate cake and fresh fruit, amazing! The room was very beautiful with nice beds, large bathroom with a tub that we enjoyed after our long
walks in Jerusalem. We was happy that we choose breakfast, you have to do that, it's a excellent choice and much value for the money. The restaurant is so beautiful, like sitting in a garden. The staff is amazing here also. There is a big variety of bread, eggs, salads and more than you can ever eat you through in 5 days, even though we tryed:-) We also tryed roomservice and that was so nice. The food in this hotel is of very high quality, the wine aswell. Evening restaurant is a must too! They offer wine tastings here aswell.
The hotel is very clean and we cannot say one negative word about it. The staff is doing ALL they can to make you feel at home, we want to thank everyone for your hospitality and smiles. It takes you 5 minutes to walk to the train a ticket costs 5.90 NIS to go to the Old Town of Jerusalem. You can also go by taxi, it costs 50 NIS to the Old Town. Our biggest recommendations to this hotel and thank you for making our stay so beautiful.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Freedom02716420285, Manager at Prima Park Hotel
Responded 2 Mar 2020
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis
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Bernief wrote a review Jan 2020
31 contributions21 helpful votes
The hotel was good; the location was across the street from a tram station and quick access to the market (a few stops) and old city (about 6-8 minutes). We came by bus from Tel Aviv and it was about 10-15 minute walk to hotel ( same as train station which is beside bus station). The breakfast provided ample choice of foods to choose from including eggs, cheeses, vegetables, yogurt, cereal, dried fruits and nuts and fresh fruits ( although given the climate, we expected more fresh fruit—-while we were there it was limited, no banana or berries if any kind—first day had cut up oranges and grapefruit that weren’t that good).
The staff was friendly and helpful when we needed it. The hall and rooms could use an update. The bed was comfortable. We were across from elevator and heard guests talking, some of whom were loud but luckily this did not extend into sleeping hours.
I would recommend this hotel.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Freedom02716420285, Manager at Prima Park Hotel
Responded 9 Jan 2020
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis
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NewYorkerInMaine wrote a review Jan 2020
Titusville, Florida38 contributions10 helpful votes
The hotel was good; the location was across the street from metro (train) station with quick access to the market (a few stops) and to the Old City (about 6-8 minutes). About $2 one way and safe to use your credit card. The breakfast provided multiple choices of foods to choose from including several types of cheese, vegetables, packaged yogurt, several types cereal, dried fruits, chicken, meat, potatoes and eggs . Why you can even order an omelet. The staff was friendly and helpful when we needed it. The rooms and fitness center in the basement could use an update. Unfortunately there was dirt in the corners and under the door to the bathroom. The bed was too short for a tall person like me but very comfortable for my wife (she is 5'4").
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip: Stay on first or second floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Freedom02716420285, Manager at Prima Park Hotel
Responded 2 Feb 2020
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis
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Bhuparyatak14 wrote a review Mar 2020
Kolkata (Calcutta), India45 contributions18 helpful votes
I stayed there for 8 nights while attending a conference at nearby Hebrew University of Jerusalem. The room was good, clean and comfortable. It’s complimentary breakfast option had fixed variety. So after few days I didn’t find anything interesting except the omelette counter! It is centrally located as you’ll find the Israel Museum and downtown (restaurants) are within walking distance. The tram line which connects most of the city including the downtown and the station is just across the street. It is also located very close to a subway (metro) station which connects the Benguiron airport. Overall it was a pleasant stay.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Freedom02716420285, Manager at Prima Park Hotel
Responded 22 Mar 2020
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jenn-uae wrote a review Dec 2022
Abu Dhabi, United Arab Emirates331 contributions69 helpful votes
+1
Highly recommend this hotel for a relaxing and gold stay in Jerusalem.

I have 4 points to rate this hotel excellent:
1. Wonderful Staffs (special mention to Michael Feign, also Shereen and Karam. In the restaurant, Khaled, Omar, Khalil and Taseer, they are accommodating and helpful. Housekeeping is also fast and courteous.

2. Delicious Food. The restaurant ambiance is warm and inviting, and the food is amazingly delicious. The breads are freshly baked and the selection is large.

3. Location is near the Light Train (Kiryat Moshe station). This is just across the road.

4. Rent-a-Guide tour is picking up and dropping off in this hotel. This tour company is highly recommended too for excellent tour guides and coaches.

Rooms are comfortable though you will see some flaws on duvets, tubs and dirt marks on curtain and carpets. But overall, good.

The water bottle is free only for the 1st day. Compare to other hotels (probably in UAE) where water bottles are free daily.

Overall, we had a wonderful experience and we recommend this hotel.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Bring a bottle water to refill as they only give complimentary on first day. Ask tips from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imad Jaber, Guest Services / Front Office at Prima Park Hotel
Responded 11 Jan 2023
Thank you!
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Renai C wrote a review May 2022
Arlington, Texas106 contributions18 helpful votes
I stayed at Prima Park 5/12/22-5/18/22 and the staff made it feel like home. This was my first time in Israel and I'm glad I picked such a great place to stay. I have asthma and when I advised the front desk I smelled smoke in my room Naveen quickly moved me to another room and apologized (although it's definitely not her fault that guests break rules). I really appreciated her quick response and friendly demeanor during every interaction. All the staff I encountered were courteous and helpful. I would definitely recommend this hotel!!
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from akram khweis, Guest Services / Front Office at Prima Park Hotel
Responded 22 May 2022
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis
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Lynda P wrote a review Nov 2022
Excellent customer service, the staff always seeks to fulfill/accomodate our requests. The check in staff Shireen was most helpful & sincere. The food is good especially the Shabbat meals, which we enjoyed with the wonderful atmosphere of local & foreign patrons. The hotel is clean & peaceful. The convenience of the Light Rail a minute away is great. Staff Morsi & Khaled particularly hv extended very warm middle eastern hospitality and always checking if everything is alright and if they can help to make our stay better. All the staff from frontdesk to restaurant to housekeeping, are helpful and all speak English. The internet works well too. We are also happy to hv the synagogue for times of prayer. We love the diversity of guests from different nations that we get to meet daily. We are staying total 13 days and initially thot we might want to try different hotel. However, we are most happy to stay on. Even tho, the room furniture & carpets are old & could do with a change, the hospitality of the hotel overshadows that drawback. We also thank the prompt outreach via email communications even prior to our arrival & our requests were taken into account by Michael Feigin, Reception Manager. Staff Shireen seemed to know our requests upon our check-in. Staff Imda (hope his name is correct) gv a call as soon as we were in our room to check if all was ok. He sent via Staff Morsi a large bouquet of cheerful balloons to celebrate my 33rd wedding anniversary, compliments of hotel. We will definately like to return to this hotel & recommend it as well. Blessings to Prima Park Hotel for their excellent service efforts!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: We took a train Tel Aviv to Central Station & short cab ride to Prima Park 50shekels. Light rail...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imad Jaber, Guest Services / Front Office at Prima Park Hotel
Responded 24 Nov 2022
Thank you
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Helene T wrote a review Feb 2022
Israel62 contributions13 helpful votes
I do not understand how this hotel got such a high rating here. The establishment desperately needs maintenance. The rooms are extremely small and shabby. The dining room is beautiful but the food is not high quality. The salads and cut vegetables look like they were cut the day before. The deserts were absolutely awful 😞😞. There is very limited parking and although there is a parking lot under the hotel, it is not open to guests. The staff are very nice and accommodating but that is really not enough. Sorry but we will not make the same mistake twice.
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Date of stay: February 2022Trip type: Travelled as a couple
Room Tip: Very limited parking. Been to youth hostels that have nicer rooms for much less money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from akram khweis, Guest Services / Front Office at Prima Park Hotel
Responded 19 Feb 2022
Dear Guest On behalf of the hotel staff we would like to express our gratitude for your review. All Your comments regardless positive or complains are very important for us in order to improve our service quality. The details you stated in your comments have been shared with the Hotel Management team and will be highly considered as soon as possible. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khwies
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Jaynee1985 wrote a review Apr 2022
Castle Rock, Colorado17 contributions1 helpful vote
Great! Wonderful experience. From the moment we walked in, and were met personally by the manager, Karam , we felt welcomed. Mahmoud at the front desk was very helpful. The restaurant manager, Walid, was also very helpful. Even though we arrived on a very busy holiday of Passover they made us feel at home . We highly recommend !
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: During holidays the parking can be tough. Have taxies meet you at entrance of property rather...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from akram khweis, Guest Services / Front Office at Prima Park Hotel
Responded 19 Apr 2022
Dear Guest, Thank you very much for taking your precious time to write such a wonderful review. We are delighted to hear that you were happy with your accommodations, its pleased to read that you are thoroughly enjoying your holiday with us. It is always a great pleasure to have you stay with us. We look forward to having the opportunity to welcome you back to our hotel for another fantastic holiday in the future! Kind Regards, Akram Khweis
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marco b wrote a review Sept 2022
Wakefield, United Kingdom15 contributions6 helpful votes
From visiting jerusalem
About 5/ 6 years ago either my sister we stayed at the prima park.

Even then
Incredibly expensive, the food absolutely horrible
Iam proud of my religion Jewish.

I took a chance on staying there again,
After 4/5 Emails I sent cursity.
They never took the time to reply .

I arrived on the 18th September
After a nightmare journey from telaviv.

No hospitality wine anymore
This hotel cost me very much For 7 nights
Of which am looking at compensation of which I will be contacting my holiday company.

The carpet was disgusting, stains
All over
Terrible view overlooking the car park
Food disgusting
Execpt for the shabbat meal at a cost of 180 israel shekels.

I decided to have 1 pint of beer
On the Wednesday. And I always pay as I get
Because there are so many hidden charges .
The young girl serving me asked me my.room number
Bit weird. When I was paying cash .

Yet the hotel
Only had it down for me to pay
From a statement I got . Unbelievable
I was given 1 complentary drink . What is all that about ,

The staff
Girls in the restaurant are so ignorant
And look like they don't want to be there .

I can assume everyone at that hotel are just trying to get what they can out of you.
Even when enquiring about a shuttle to the airport.

Absolutely ruined my stay
Never recommended at all .
It has not put me off jerusalem. Old city
But that hotel prima park. Never again
I will be looking towards compensation

Mark Andrew Barnett
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imad Jaber, Guest Services / Front Office at Prima Park Hotel
Responded 11 Jan 2023
I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention
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Connie V asked a question Feb 2019
Virginia Beach, Virginia18 contributions5 helpful votes
What is the outlet type/shape in this hotel?
Answer from Graciela P
2 contributions
I can't remember. Así the hotel.
Answer from budjong
Kinderdijk, The Netherlands18 contributions10 helpful votes
Indeed, there is a room on the 3th floor where you can iron, and I am pretty sure they can do that for you! Plastic bags in the wardrobe are used to deliver your wash... another option!
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Suzanne R asked a question Jan 2017
nyc4 contributions8 helpful votes
Is it possible to arrange a trip to Petra for one day?
Answer from carmelmpark
Jerusalem, Israel
it is possible , attached is the link for the tour options . you can surf the website " beinharimtours" and you will find all the trip options Regards, Carmel
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Answer from carmelmpark
Jerusalem, Israel
Shuttle bus available approximately every hour but need to make the reservation 24 hours before . regards, Carmel
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antonio g asked a question Jun 2016
El Paso, Texas1 contribution
Hi I would like to know how much is the laundry service per load?
Answer from carmelmpark
Jerusalem, Israel
Dear Antonio , the laundry service is per item . Regards, Carmel
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Sparkles J wrote a tip Oct 2023
2 contributions
"Best to not take a car here. Parking can be a little difficult "
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boazsharon wrote a tip Sept 2023
Haifa, Israel120 contributions183 helpful votes
"Rude personal. No parking."
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Amanda C wrote a tip Aug 2023
Rishon Lezion, Israel93 contributions72 helpful votes
"Don't go if you're disabled."
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Laszlo wrote a tip Mar 2023
Hungary3 contributions
"On Saturdays are some unpleasant changes"
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jenn-uae wrote a tip Dec 2022
Abu Dhabi, United Arab Emirates331 contributions69 helpful votes
"Bring a bottle water to refill as they only give complimentary on first day. Ask tips from Michael on good restaurants."
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Not the right property for you?
There are more places to choose from in the Jerusalem area.
PRICE RANGE
S$136 - S$188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza jerusalem, jerusalem park plaza
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
217
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PRIMA PARK HOTEL (S̶$̶1̶8̶4̶) S$155: UPDATED 2023 Reviews, Price Comparison and 452 Photos (Jerusalem, Israel) - Tripadvisor

Frequently Asked Questions about Prima Park Hotel
Which popular attractions are close to Prima Park Hotel?
Nearby attractions include Bible Lands Museum Jerusalem (1.2 km), Knesset (Parliament) (1.1 km), and Bloomfield Science Museum (0.8 km).
What are some of the property amenities at Prima Park Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Prima Park Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Prima Park Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Prima Park Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Prima Park Hotel?
Conveniently located restaurants include Ima Restaurant, Valero, and Sima's Restaurant.
Are any cleaning services offered at Prima Park Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Prima Park Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Prima Park Hotel?
The staff speaks multiple languages, including English, Arabic, and Hebrew.
Are there any historical sites close to Prima Park Hotel?
Many travellers enjoy visiting Old City of Jerusalem (3.3 km), Temple Mount Sifting Project- HaMasu'ot Lookout (4.6 km), and Western Wall (3.5 km).
Is Prima Park Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.