We stayed at the Sheraton for 1 night. Wonderful experience, the room was clean and renovated (8th fl). The staff was friendly and efficient. The location is perfect. Lovely Sea view, Beach across the street and a beautiful pool at the hotel. restaurants and coffee shops within walking distance. Will sure return.
The girl fm lobby was rude. She simply asked me to go away fm the hotel not even asking me if I were a client of the hotel or SPA. She simply answered "We do not work". Probably she didn't have a profit or a private benefit from letting me in, buy that's kind of her profesdiin. She is supposed to. After the information was given to me by a nice girl by the phone, I entered the hotel, and asked for the employee's number. The number was not given. She has to be fired, or the hotel deserves less stars.
Ordered a club room with Executive Lounge access for a very high premium over other rooms and other hotels in the area. Upon arrival, I realised they actually Do NOT operate the Executive Lounge!! Unclear how they advertise & sell a room they don’t have !!
This is a property under renovation but the rooms are very spacious and comfortable and the beds excellent. The bar / bistro in the lobby had an excellent menu and good service I fond the hospitality food service staff helpful as well as all of the front desk staff, Disappointed at the parking charges at the rate I was paying .
Tania checked us in when we arrived and was fantastic. She did her best to accommodate our needs and took time to insure our room and details were to our satisfaction. Tania went overboard to check on how the stay was going and every inquiry was met with over the top service, and always with a smile and courtesy.
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