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Al Marwa Rayhaan by Rotana-Makkah

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Al Marwa Rayhaan by Rotana-Makkah
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477 Reviews from our TripAdvisor Community

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Showing 365: English reviews
Reviewed 1 April 2016 via mobile

This hotel was recommended to me by Dnata Travel Agent and i was a great choice i stayed for two nights and I enjoyed it. It is the nearest point to Haram, easy checkin and fast checkout. Transportation to and from the hotel is 24/7. The atmosphere is great for worshippers. Service is great and breakfast is excellent. I loved...

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Helpful?
1Thank Walid A
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Waleed, Thank you for sharing your experience with us, we are pleased to know that we were able to meet your expectations during your recent stay at our hotel Al Marwa Rayhaan by Rotana. It is truly rewarding when a valuable guest like you recognizes our efforts to provide outstanding services and takes the time to say thank...

Makkah
Reviewed 29 March 2016

Once we checked in, the room was not ready. (telephone wasn't working,TV remote control was not configured properly and the most important part is that the bed sheet was stained with dots of human blood.

Review collected in partnership with this hotel
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Helpful?
Thank hassane966
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Hassan, We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to...

Al Khobar, Saudi Arabia
Reviewed 24 March 2016 via mobile

We visited this great hotel when we went for a Omra last year. Being in the Abrag was a great location with everything accessible and easy to reach.Our room had a haram view which was very breathtaking for us. Although the hotel was very crowded but the reception was very friendly and helpful with us. They had a great breakfast...

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Helpful?
1Thank reem s
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Ms. Reem, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay, your positive comments are highly appreciated and considered from our side and we looking forward always to meet our guest expectations. Once again, thank you for your comments. We look forward to...

Riyadh, Saudi Arabia
Reviewed 20 March 2016

the Hotel Is good And Location Is Also good the Problem Is The Elevator Is Not Easy To Use Other Wise Every Thing Is good , The view also Is good , And There Is A Mall Inside The Building Food Court Every Thing is Near You.

Review collected in partnership with this hotel
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Helpful?
Thank ibrahim M
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Ibrahim, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Sincerely, Emad El Sayed Assistant Director Of Front Office

Makkah
Reviewed 16 March 2016

only the location but other than that it can be 3 star the worst staff and poor maintenance AC is poor. Bathrooms are not a five star level. The area in the bathroom you don't feel comfortable taking a shower or anything

Review collected in partnership with this hotel
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Helpful?
Thank amroe327
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Amroe, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay. We appreciate your comments and feed back about our hotel and we will do our best to avoid in the future and to correct it. Once again, thank you for your comments....

Alexandria Governorate, Egypt
Reviewed 16 March 2016

Cons; I've spent the most terrible time in my whole life in this hotel although it's attractive location. Hotel management together with Aspire travel agency (Egypt) gave me a double bed room for 3 adults while the deal was to have a 3 bed room & I had to sleep on a child bed. House keeping staff didn't clean to...

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Helpful?
1Thank Muhammad E
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Muhammad, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay. We appreciate your comments and feed back about our hotel and for those negative ones we will do our best to avoid in the future and to correct it, regarding the housekeeping...

Mumbai (Bombay), India
Reviewed 6 March 2016

I stayed at the property for 2 nights. The location of the property was excellent with easy access to Haram and food courts. They also have a prayer area overlooking the Kaaba which is very helpful since i had senior citizens with me. Service is also excellent and the staff was quick in meeting my needs.. Buffet spread was also...

Review collected in partnership with this hotel
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Helpful?
Thank ashrafkhan83
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Ashraf Khan, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay, and many thanks for your valuable comments and positive feed back. We always do our best to make our guest happy and keep our guest loyalty . Once again, thank you...

Reviewed 25 February 2016

You cannot have a better place to stay in Makkah than Al Marwa Rayhaan. I had a privilege to stay in this fine hotel again and i loved the experience. Stating from arrival, check in was done very smoothly and good to now that Front Desk staff are all Saudi Nationals.... impressive. Very polite and well trained. Room was partially...

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Helpful?
2Thank Muhammad R
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Muhammad, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Sincerely, Emad El Sayed Assistant Director Of Front Office

Doha, Qatar
Reviewed 18 February 2016

My stay at Al Marrwa Rotana was very satisfying We enjoyed it a lot. we arrived at 4:00 am the reception were very friendly exchanged some Dollars for the local Riyals. They couldn't provide us with a connected room upon arrival but they promised to change it by noon, which they did. In to a much nicer room with part...

Review collected in partnership with this hotel
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Thank ahmedelnagdys
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr.Ahmed, We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target...

Kuala Lumpur
Reviewed 8 February 2016

The hotel is located in the Abraj Al Bait complex which houses several other high end hotels. Rotana is one of the closest to the entrance of the complex and thus, the Masjidil Haram is literally just at its doorsteps which is immensely convenient. In addition, there are various shops around the hotel as well as restaurants to choose from....

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Thank Kayser10
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Kayser, We greatly appreciate you taking the time to share with us your experience during your recent stay and the constructive feedback highlighted from your side. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to...

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Amenities

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About the property
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  • Non-Smoking Rooms
In your room
  • Air Conditioning
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  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
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  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 

Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: $197 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Hotel Style:
#13 Luxury Hotel in Mecca
#18 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Al Marwa Rayhaan by Rotana-Makkah staff and other travellers.
21 questions
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Coatesville, Pennsylvania
Bahrain
2 months ago

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Questions? Get answers from Al Marwa Rayhaan by Rotana-Makkah staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ideal fro older pilgrims to be closer to Haram Sharif”
 of 5 bubbles Waqar55, 14 Mar 2017 | Read review
“Rooms with city view actually have no view at all, better to get partially Haram view”
 of 5 bubbles 142ibrahimd, 7 Mar 2017 | Read review
“stay away from the floors under renovation , if you are looking for Haram View , mention that at the check in.”
 of 5 bubbles khaled_Belal, 25 Feb 2017 | Read review
“Go to higher floor with Haram view (may be pricy)”
 of 5 bubbles mithaheem, 12 Dec 2016 | Read review
“Rooms have Haram view,”
 of 5 bubbles azsultan, 9 Nov 2016 | Read review
5 of 5