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Burj Rafal Hotel Kempinski

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Traveller (188)
Room & Suite (99)
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Ratings and reviews
#11 of 241 Hotels in Riyadh
  • Excellent60%
  • Very good25%
  • Average8%
  • Poor3%
  • Terrible4%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
Burj Rafal Hotel Kempinski features 349 guest rooms, including 112 luxury suites with floor-to-ceiling windows that highlight views of Riyadh's growing skyline. It includes 2 separate fitness centers, swimming pools and free Wi-Fi in all areas. Riyadh Exhibition Centre is a 15-minute...
Offers from Burj Rafal Hotel Kempinski
Special Price: Save 15% with Breakfast
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Location and contact
7647 King Fahad Road, Al Sahafa District, Riyadh 13315- 2174, Saudi Arabia
Hotel website
20.6 km to King Khaled Intl Airport
12 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (403)
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307 results
Traveller rating
175
75
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175
75
27
12
18
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All reviewsturkish restauranttugra restaurantgrand restaurantspecial thankscoffee shopamazing hotelwake up callvisited this hotelbusiness tripthe executive loungein room diningbreakfast buffetriyadh cityroom servicesaudi arabiarooms are spaciousvijay
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1 - 5 of 307 reviews
Reviewed 2 days ago

This is by far the fastest review I write while I am still in the hotel. Beautiful rooms, nice location but the staff unbelievably irresponsible. Upon chick-in, I arrived at 5:30 PM, yet the room was not ready. It was supposed to be ready by...More

Thank Sami_Hamad
Response from Burj Rafal Hote... K, General Manager at Burj Rafal Hotel KempinskiResponded yesterday

Dear Sami, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments about the room, the time it took for an answer...More

Reviewed 6 days ago via mobile

Very disappointing stay. A first time visit to the hotel arrived at 5 pm and the rooms were not ready for check-in a junior suite and a connecting room - after waiting for more than 15 minutes at the check in desk I suggested to...More

Thank Lamya A
Response from Burj Rafal Hote... K, General Manager at Burj Rafal Hotel KempinskiResponded 3 days ago

Dear Lamya, Thank you for taking the time to share your feedback with us. I regret to learn that you have experienced such inconveniences during your stay. I have taken note of your valuable comments about the time response time along with the issues in...More

Reviewed 2 weeks ago

Hey, this is a nice place. It is clean, it is in a good location, the rooms are large and squeaky clean, the staff nice and supportive. The restaurants, reviewed separately, are very nice with an excellent selection. The gym is well equipped and the...More

Thank Tanksmon
Response from Burj Rafal Hote... K, General Manager at Burj Rafal Hotel KempinskiResponded 1 week ago

Dear Tanksmon, Thank you for taking the time to share your feedback with us. I am happy to learn that you have had an overall good experience with us. However, kindly rest ensure that your valuable comments about the coffee provided in the room, the...More

Reviewed 3 weeks ago via mobile

I have an excellent experience in my Training room. I would like to thank Mr. Mark who was in charge in the fifth floor. He was cometment, friendly, & expert. I'm happy to come again. Hope to see him again.More

Thank talawodah
Response from Burj Rafal Hote... K, General Manager at Burj Rafal Hotel KempinskiResponded 3 weeks ago

Dear Talawodah, Thank you for taking the time to share your experience with us. I am happy to learn that you have enjoyed the training room. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that...More

A TripAdvisor Member
71
Reviewed 4 weeks ago via mobile

The buffet is good comparing to its price. It is typical, with a variety of choices. The coffee is by Nespresso machine. Waiters are committed to the policies, for example you are 4 and wanna seat in 6 person table, they do NOT allow you...More

Thank A TripAdvisor Member
Response from Burj Rafal Hote... K, General Manager at Burj Rafal Hotel KempinskiResponded 3 weeks ago

Thank you for taking the time to share your feedback with us. I am pleased to learn that you have had an overall good experience with us. It is with your valuable comments that we continue to exceed our guest service experience. We look forward...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Children Activities (Kid / Family Friendly)
Airport Transportation
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$193 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Riyadh
#11 Luxury Hotel in Riyadh
Room types
Kitchenette, Non-Smoking Rooms, Suites, Smoking rooms available
Details
Price range
US$193 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Riyadh
#11 Luxury Hotel in Riyadh
Room types
Kitchenette, Non-Smoking Rooms, Suites, Smoking rooms available
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Traveller (188)
Room & Suite (99)
Dining (37)
Pool & Beach (3)
Business Centre & Event Rooms (15)
Family and Play Areas (2)
Questions & Answers
Ask a question
Mohammed A
14 October 2017|
AnswerShow all 2 answers
Response from ORostom | Reviewed this property |
I agree, since these look like repeated issues, you should raise them to the GM. Either in person or via email. If you are still unsuccessful in resolving these issues, you can write to their head office. Good luck, hope... More
0
Votes
Narnnn
4 March 2016|
AnswerShow all 5 answers
Response from Alsufyani | Reviewed this property |
I don't think so You still have to wear abayah and yes you can bring your friends too
0
Votes
Room Tips
"The view towards the Kingdom Tower is the better one. Avoid floor 17 if you are a non-smoker."
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"All the rooms are good and have good views of the city."
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"Rooms on the higher levels (14th floor and up) are the best. Great views, and no outside noise"
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"City view is all over around the hotel"
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