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Hilton Beirut Metropolitan Palace

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91 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Chester, United Kingdom
Reviewed 1 week ago

Stayed here on business. Great hotel, v friendly and efficient staff - really made me welcome and helped with all needs. Breakfast buffet was really good and very good décor throughout the hotel. Really good bar

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Helpful?
Thank drpeterr23
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear drpeterr23, thank you for your recent stay with us and for taking the time to share your observations on Trip Advisor. We are happy that you were satisfied with our hotel facilities and it is always great to read comments like yours recognizing our team professionalism. Looking forward to welcoming you back to our hotel the next time you...

Reviewed 1 week ago via mobile

The hotel is comfortable and tidy. Very quick response by the most of the staff. Very friendly reception staff especially Synthia Ahmar, Rami, Marc and Perrila. Restaurant team is very nice and especially Elie, Toufiq and Synthia. Front desk staff are also very nice.....

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Helpful?
Thank Monqez
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Monquez, thank you very much for your positive review of our hotel and for recommending us to other travelers. We take pride in providing a good and well serviced property and happy to read you were pleased with our team member’s cordial service. Thank you again for sharing your great stay experience, it was our pleasure to host you,...

Oklahoma City, Oklahoma
Reviewed 3 weeks ago

The facility and staff were truly outstanding! Many thanks to all and especially Cynthia for making my stay a memorable experience. The fitness center and spa is beyond belief in luxury. Security is more than adequate. An large upscale mall is next door and very convenient. The rooms are modern and spotless. I hope to return soon and I recommend...

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Helpful?
Thank memerson99
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear memerson99, thank you for giving us a perfect rating and for recommending our hotel to other travelers; your observations are very much valued. We are thrilled to read your positive comments about our hotel, and it makes us really proud to learn that our team has delivered to you such a professional service. We look forward to another opportunity...

Reviewed 3 November 2016

This hotel offers a fair stay to those who are looking for a decent spacious room to stay in, with basic facilities and amenities. However, if you are looking for decor, luxury and special features, this is not the hotel for you. I arrived late at night and didn't realise that I was given a room overlooking a huge construction...

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Helpful?
Thank Lubna A
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Lubna A, thank you for taking the time to review your stay with us on TripAdvisor. I am happy to read that you appreciated our housekeeping team efforts and that you found our location convenient. However, I apologize if the service rendered and your room temperature were not up to your satisfaction; I will look closely into this matter...

Dubai, United Arab Emirates
Reviewed 26 September 2016

I personally wanna thank Miss Cynthia ( guest relations). I had too many problems in metro and i had to walk to habtoor to have my breakfast, but all was forgotten thanks to the best customer care. Miss Cynthia heard that i had problems in metro and she came while i was having breakfast just to apologize and to make...

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Helpful?
Thank m r
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear m r, we thank you for the time spent to write your experience in our hotel. We are happy to hear that you appreciated the professionalism of Cynthia. We are always committed to providing exceptional service, and it is our promise to every guest to make him feel cared for valued and respected.However we are sorry to read that...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 20 September 2016 via mobile

We arrived late at night from the airport and the Hilton was a welcome reprieve. The room was perfect, the breakfast delicious and the staff, in particular the head concierge were very helpful - they even found us a rental car within 30 minutes for a great price. We will return! Mike and Carly

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Helpful?
Thank A TripAdvisor Member
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Mike & Carly, thank you for taking the time to share your feedback about your recent stay with us. We appreciate your lovely comments and we are glad we delivered a Hiltonized experience. Looking forward to hosting you again soon. Best Regards, Naif Zureikat, Cluster General Manager.

Singapore, Singapore
Reviewed 19 September 2016

The location of this hotel is perfect for exploring Beirut and especially the direct link to the mall. Swimming pool area with large Jacuzzi is perfect for relaxing and great that they have a separate pool for kids. Breakfast is quite large and the service provided by Cynthia Youssef was the best ever! She was genuinely interested in serving us...

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Helpful?
Thank JasmineArika
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear JasmineArlka, we appreciate you taking the time to write a review on your recent stay at our Hotel. We are glad your overall stay was up to your expectations and that you were pleased with our Spa and health club facilities. Thank you for praising our team members in whom we always take pride. Looking forward to welcome you...

Reviewed 12 July 2016

i had an excellent experience, all the staff are so helpfull and i would definetly recommend it to everyone, i enjoyed my stay, where everything was available whenever needed. A special thanks go to reception, Breakfast and Banquet team.

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Helpful?
Thank Elie H
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Elie H, Thank you for sharing with us your excellent rating and for recommending our hotel to other travelers. We are happy to read that you enjoyed our dedicated service as well as our breakfast buffet . We look forward to hosting you again soon. Best Regards, Naif Zureikat, Cluster General Manager.

Santa Ana, California
Reviewed 29 June 2016

WOW, don't stay here unless you like a really bad hotel. I sincerely believe I was the only person staying there. 2 days and never saw another guest. Arrived and asked He said go over but called first and it was closed. Finally they said go to the sister hotel and they have the 31st floor open. Have to walk...

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Helpful?
1Thank chris0951
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear chris0951, Thank you for taking the time to share your experience about your recent stay at our hotel. Our hotel is committed to providing our guests with the highest quality services and facilities and I regret to read your disappointment. We apologize that we fell short of your expectations and you were not able to enjoy your time with...

Gatineau, Canada
Reviewed 26 June 2016

helpful staff, mind blowing breakfast and a great gym. the laundry service is almost always same day and the cleaning staff is extremely hard working. the only complaint is the length of time it takes to pick up laundry and the quality of the WIFI.

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Helpful?
Thank Tarek A
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Tarek A, thank you for sharing with us this lovely review and for your beautiful comments about our team members, breakfast and other services. We look forward to hosting you back soon. Best Regards, Naif Zureikat, Cluster General Manager.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Stay at the remarkable Hilton Beirut Metropolitan Palace and enjoy stunning views of Beirut from all guest rooms. Enjoy authentic Italian cuisine at Venezia, sample all-day dining in Al Shindagah offering an international selection, savor Asian dishes in Summer Place or retire for the evening in the hotel's lobby lounge Tea Garden. Situated in the heart of Sin El Fil and overlooking the city skyline, this Beirut hotel has a health club and spa. Visit Beirut's attractions like the Mohammad Al-Am Mosque and the National Museum or take a stroll in the famous Beirut Souks. Shopping is easy at Le Mall which is within walking distance of the hotel offering a wide range of shops and entertainment. The Mediterranean beaches are just a short drive away and the ski slopes of Faraya can be reached within an hour. Jeita Grotto and many historical sites are in easy reach too. Hilton Beirut Metropolitan Palace has nine function rooms for 2-800 guests, including six multi-purpose meetings rooms practically located on one floor, a 24-hour business center and a dedicated Meetings Manager. The hotel boasts an Executive Lounge and wireless internet access in all public areas. All Hilton Beirut Metropolitan Palace hotel rooms are equipped with the very latest facilities, including wireless internet access and flat screen televisions. This Beirut hotel offers 20 elegant suites ranging from one-bedroom suites to the ultimate in luxury - the four-bedroom Penthouse Suite boasting spacious lounges, dining room, kitchen and a private terrace. All suites and Executive Rooms have exclusive access to the Executive Lounge with complimentary food and beverages served throughout the day. Beirut City Center is only a five-minute drive away from the hotel. ... more   less 

Additional Information about Hilton Beirut Metropolitan Palace

Address: Dimitri Hayek | Sin El Fil - Horsh Tabet, Beirut, Lebanon
Region: Lebanon > Beirut
Price Range: $183 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Beirut Metropolitan Palace 5*
Number of rooms: 185
Reservation Options:
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Hotel Style:
#11 Spa Hotel in Beirut
#28 Business Hotel in Beirut
#42 Luxury Hotel in Beirut
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Questions & Answers

Questions? Get answers from Hilton Beirut Metropolitan Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Cynthia”
 of 5 bubbles memerson99, 18 Nov 2016 | Read review
“go to a different hotel”
 of 5 bubbles chris0951, 29 Jun 2016 | Read review
“Mountains view”
 of 5 bubbles 328amirahm, 19 Feb 2016 | Read review
“Upper floors provide a great view of downtown and some have great bay views.”
 of 5 bubbles DMJ123, 18 Feb 2016 | Read review
“try to book an upper floor room for a better view”
 of 5 bubbles ladyrimay, 6 Aug 2015 | Read review
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