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Sheraton Damascus Hotel

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Sheraton Damascus Hotel
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83 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Damascus Hotel
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Showing 61: English reviews
Hradec Kralove, Czech Republic
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 June 2013

I was there last month in 2010. A big hotel with nice architecture, long check-in and long check-out. Room was clean, bathroom also. Rich breakfast. Free internet connection only for 30 minutes in lobby. Some staff need education how is important

Helpful?
2 Thank Petr S
lebanon
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2012

we were invited by some big company for a 24 hour stay in the sheraton Damascus and during our stay that lasted 17 hours i did manage to find many things going wrong in this hotel.... 1- during a private party the tables were dressed in a very pleasant way on the pool, i dropped by mistake a fork on... More 

Helpful?
3 Thank jimy444

Travellers are raving about these Damascus hotels

New Delhi, India
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 January 2012

Having worked previously in hotels, I have had a different expectation of a Sheraton and was in for a surprise. From dated bathrooms to dated bedrooms.... It was almost a B&B I remember the breakfat which I missed coz I was Late by a couple of minutes and the Lebanese room service I ordered which was decent Overall - a... More 

Helpful?
3 Thank Delhigirl8
sheratondamas, Administrative Assistant to GM at Sheraton Damascus Hotel, responded to this review

Dear our valued Guest, First of all thanks a lot for your feedback which we really appreciate even with its negativity, our Hotel is dated to 30 years and this will explain your surprise about the bathrooms and bedrooms furniture but we always try to make up this by our tip top service and treatment towards our guests. However, your... More 

Astoria
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 November 2011

The rooms are large and very comfortable and clean. Some rooms face the swimming pool (which can be noisy if there is a party) and some rooms face the mountains, which are beautiful. The service is excellent. The iftar dinner buffet was spectacular. There are about a half dozen computers in the lobby with high speed internet for guests to... More 

Helpful?
Thank Ben S
sheratondamas, Administrative Assistant to GM at Sheraton Damascus Hotel, responded to this review

Dear our Valued Guest, First of all and on behalf of Sheraton Damascus Team, I would like to thank you for your expensive time spent in writing us your feedback. It is our utmost happiness that your stay was beyond your expectations, and that you enjoyed each and every details in our premises. Your other comments will be considered to... More 

Esch-sur-Alzette, Luxembourg
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 September 2011

i've been staying at the sheraton almost once/month, the service is good, hotel is a bit outdated, certainly needs some renovation soon, but there is nothing missing, i tend to look at the electrical infrastructure in the hotel am staying in ( my kind of thing ), and in Sheraton Damascus it is NOT good, some really tired sockets in... More 

Helpful?
Thank Naguizz
sheratondamas, Administrative Assistant to General Manager at Sheraton Damascus Hotel, responded to this review

Dear our valued Guest, on behalf of our entire Team, i really appreciate all your comments, and we are so proud to have a repeat Guest like you in our premises, knowing that we will take a good care of your mentioned details and we promise to improve the all very soon. we look forward to welcome you again and... More 

Dubai
Level Contributor
73 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 September 2011

When we checked in, they gave us two rooms in the 3rd floor. In these rooms, carpet was dirty and rotten and the furniture were looking very bad and there was no view. When we were leaving the hotel we asked for a change. They gave us other rooms in the fifth floors. It seemed the room conditions were better... More 

Helpful?
Thank citoyen-du-universe
sheratondamas, Administrative Assistant to General Manager at Sheraton Damascus Hotel, responded to this review

Dear Guest, First of all thanks alot for your feedback, your comments are highly appreciated and will be taken into consideration. Regarding the outdated rooms, it is my pleasure to inform that our Renovation project is approaching and you will see the difference in your future stays. again we thank you for your trust in Sheraton and we look forward... More 

Edmonton, Canada
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2011

I stayed there for a few days with my family. Bottom line, great hotel, great food, great staff. Highly recommended.

Helpful?
Thank bilalhouri
sheratondamas, Administrative Assistant to General Manager at Sheraton Damascus Hotel, responded to this review

Dear our Valued Guest, I would like to thank you very much for your nice comments about our Hotel , Service and Staff which are really a high credit for us and we do appreciate. we remain always at your service and we look forward to welcome you again and again at the Sheraton Damascus Hotel More 

Madrid
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 31 May 2011

One of the reasons I stay at chain hotels when I travel is because there is a certain standard to expect from them, this hotel really is no different. Despite the rather out of place location, it makes up well for it in service. Having missed my flight to Tokyo I asked my driver to recommend a place for me... More 

Helpful?
Thank NightWhispers
sheratondamas, Administrative Assistant to General Manager at Sheraton Damascus Hotel, responded to this review

Dear our valued Guest, First of all I would like to thank you for your precious time spent in writing us your detailed feedback, which we really appreciate. It was our pleasure that you chose us when you missed your flight which gave us the opportunity to indulge you with our services, and as you said, Damascus is truly the... More 

Winter Park, FL
Level Contributor
135 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 2 April 2011

The hotel personnel were mostly pleasant and helpful. They provided needed assistance when I learned - shockingly - that the US government would not allow me, as a US citizen, to withdraw money from any ATM. The room was comfortable. The public areas were "dowdy" but serviceable. I stayed two nights, the second at the Club level, a very pleasant... More 

Helpful?
1 Thank artichokeannie
sheratondamas, Administrative Assistant To General Manager at Sheraton Damascus Hotel, responded to this review

Dear Guest, First of all let me thank you for your precious time dedicated to write us your feedback. It is our pleasure that you have enjoyed your stay in our warm cozy Hotel, and that you were indulged by our nice staff & services. moreover we are extremely happy that even your outside Hotel Tour was enjoyable for you.... More 

Gloucester
Level Contributor
85 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 2 February 2011

I have visited Damascus a number of times and struggled to find a hotel I was happy with (previously tried the Cham Palace, Dedeman and some apartment hotel). I had avoided the Sheraton based on the reviews, but I can say that it is not as bad as the other reviews make out, and it is now my preferred choice.... More 

Helpful?
1 Thank Keef74
sheratondamas, Administrative Assistant to GM at Sheraton Damascus Hotel, responded to this review

Thanks alot for your comment about our Hotel, which is realy appreciated and encourages us to improve our services more and more. looking forward to welcoming you again in the Sheraton Damascus Hotel More 

49 photos of this hotel

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Room/Suite (5)
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Bathroom (1)
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Management photos: Courtesy of the property manager

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All Management Photos (19)
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Hotel & Grounds (3)
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Business Centre/Function Rooms (2)
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Room/Suite (5)
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Dining (4)
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Pool/Beach Area (2)
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Other (3)

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Sheraton Damascus Hotel

Address: Beirut Rd | Omayad Square, Damascus 4795, Syria
Region: Syria > Damascus
Price Range: $182 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Damascus Hotel 5*
Number of rooms: 283
Also Known As:
Damascus Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Damascus Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hgher floor - mountain view”
 of 5 bubbles Khederos, 13 Jan 2016 | Read review
“Rooms on the higher floors are preferable”
 of 5 bubbles Ashidas, 3 Jun 2014 | Read review
“Suites are better then other rooms, choose room with Omayad square and pool view. FYI pool gets noisy with non hotel guests on weekends.”
 of 5 bubbles ymourtada, 16 Nov 2013 | Read review
“we were in rooms 527-526 and these were on the fifth floor, i think that these are very large rooms and clean ones”
 of 5 bubbles jimy444, 5 Jul 2012 | Read review
“Non-smoking rooms in the third floor.”
 of 5 bubbles Naguizz, 15 Sep 2011 | Read review
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