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4.5
#69 of 151 hotels in Abu Dhabi
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
World Class Service, Comfort and Convenience In Hotel Welcomes You To Hamdan Bin Mohammed Street, At The Center Of Abu Dhabi's Thriving Commerce And Culture, Just 15 Minutes From Adnec And Half An Hour From Abu Dhabi International Airport Grand Shopping Complexes Including The World Trade Center Mall And Marina Mall Are Minutes Away; The Spectacular Curve Of The Corniche Is Even Closer, With Parks And Beaches Stretching Along The Waterfront Business Travelers Can Expect Complimentary Wifi And Full Support Services, From Classic Style Meeting Rooms To A Fully Appointed Business Center. When It Is Time To Relax, Our Rooftop Terrace With Its 16 Meter Outdoor Pool Offers An Outstanding View Over Abu Dhabi. For Those Who Are Always On The Go, Both The Fitness Center And Room Service Are Available 24 Hour, and For Those Who Need To Unwind, We Offer Therapeutic Massages.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Millennium Downtown Abu Dhabi is often celebrated for its exceptional value and prime location, beloved by guests for its convenience to beaches and shopping. While the hotel's cleanliness and inviting atmosphere are frequently praised, opinions on the rooms and service are split. Some guests commend the spacious and clean rooms, but others point out issues such as unpleasant odors and dated decor.
Service experiences vary from commendations of attentiveness to criticisms of unresponsiveness. Despite some hiccups, the hotel's amenities and overall vibe are positively noted by many travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Run-down
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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I traveled alone to UAE for business purposes and due to COVID-19 the company booked quarantine ( full board) in Crowne plaza Hotel. I stayed in double room lateral side with city view which is quiet and has pleasant scen.The Hotel in Hamadan street which consider in the middle of the city less than 5 mins to Abu Dhabi corniche, 10 mins to Wahda mall, 25 mins from airport, different cuisine restaurants, supermarkets around you, this is as well as different means of transportation ( bus station and taxi) just step outside the hotel.
Due to quarantine rules I didn't have the chance to use all the Hotel Amenities but I can say that the room was clean and spacious, the bed was comfortable, the flat TV has no channel guide and old style to connect the mobile or the laptop, I enjoyed too much the meals variety and taste so much that I was planning to order delivery meals from outside the hotel but they use to surprise in each meal they offer. The staf were professional, helpful, friendly and courteous. They are all working to provide comfortable stay for the guests.
Special thanks for Mr.Maged Mohammed for his attention to follow up my satisfaction on all sectors and Thanks for all the staff specially Mr. Herbaz ,Ms. Camille and Mr.Mustafa.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Downtown, Marketing at Millennium Downtown Abu Dhabi
Responded 22 Jun 2021
Dear Bakkar911, Thank you so much for your time and rating our hotel five out of five and for sharing an amazing review! I am delighted to hear you enjoyed your time with us. We appreciate your comments and will share these with our team especially with our colleagues mentioned in this special review. A positive guest experience is something our staff takes great pride in. We hope you will visit us again. Sincerely, Khaled Zaki Area General Manager
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I stayed at Crowne Plaza during the Eid holidays, last week, 30th July to 2nd August, the hotel has an amazing location on Hamdan street, close to restaurants and shopping centres, there was no valet parking due to COVID restrictions, how ever plenty of parking was available around the hotel. The suite room was quite spacious, small kitchenette was quite handy, Mustafa at reception was very helpful, room service and house keeping were quite slow and required numerous calls for anything. the only blemish was that breakfast was very poor, i had paid for the breakfast for both the days when i booked the room, however 2 or 3 small boxes were delivered everyday with what so ever no choice of food, this was not acceptable. The pool was very good and the gym quite modern, Terrence was quite helpful in these places.Expected a more personal touch from the hotel
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip:Â Suites are large and quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Millennium Downtown Abu Dhabi
Responded 10 Aug 2020
Dear farrybhai, Thank you so much for your time and rating our hotel! I am delighted to hear you enjoyed your time with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Khaled Zaki Area General Manager
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I spend and amazing stay with my friends. Got to relax, eat, party nearby and just enjoy the hospitality. The beds were comfortable, rooms clean and disinfected; and special shout out to the staff that even call to wish a happy birthday on the morning of the 25th
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Downtown, Marketing at Millennium Downtown Abu Dhabi
Responded 30 Oct 2020
Dear Yosibell25, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us on your birthday. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Khaled Zaki Area General Manager
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I booked this stay for a short business trip to Abu Dhabi based on its location down town. Check in was OK, but initially I wasn't recognized as a platinum IHG member. The room was good sized but rather outdated - the furnishings and colors are reminiscent of older hotels in the area (e.g. Grand Continental). Bathroom toiletries were missing their seals so I decided to use my own, rather than call housekeeping for fresh ones as it was quite late at night. After dinner, I went to the lobby to inquire where I could use the drink voucher I had received upon check-in. Much to my surprise, I was answered quite rudely by the front desk person (not the same person who checked me in) and consequently I decided not to use the voucher. Breakfast the next morning was average and I have to say that the quality was mediocre as compared to other hotels I have used in Abu Dhabi and Dubai while on business. I won't be using this property again - I will revert to staying at one of my preferred hotels (the Holiday Inn on Electra Street or the Dusit Thani).
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Date of stay: February 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG_AUHDTWN, General Manager at Millennium Downtown Abu Dhabi
Responded 22 Feb 2020
Dear drbalkaran Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Your feedback is extremely valuable to us, rest assure your feedback will be looked into and shared with our team to make necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Khaled Zaki Area General Manager
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I requested the hotel an early check in through my booking app. Their reply was they would do their best to accommodate our request. When we arrived at the hotel in the morning I was told that all room was occupied for them to give me any room. The gentleman at the reception assured us to get us our rooms in next couple of hours. That didn’t happen and I was told if I pay $100 ( can’t remember exact amount) extra they would be able to get us to a room. We left our luggage at the reception and left to see Abu Dhabi. We came back around 2.45 PM. Our luggage was still at the concierge and they still didn’t have the rooms for us. When I asked the lady at the reception she was fluffy. We had to wait longer to get our rooms.
I expected a little better service from the team.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG_AUHDTWN, General Manager at Millennium Downtown Abu Dhabi
Responded 29 Jan 2020
Dear ShamimA785 Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Khaled Zaki Area General Manager
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This was the worst IHG experience I ever had as a Diamond IHG member. The hotel didn’t feel like a Crowne Plaza at all and my stay was not up to the standards I’m used to even in a Holiday Inn despite the fact I was upgraded to a better room. Room cleanliness was below standards, especially the toilet, room service was bad, food arrived without cutlery, salt & pepper, I had to call room service again and wait for it to be delivered. The wooden old food tray was dirty, had water on it under the food plates and the food presentation was extremely bad and the halloumi cheese salad was replaced by a coleslaw one!!! A/C in room had a nonstop humming sound, I couldn’t sleep at all and the desk working area had no electricity outlets. Checkin was good but checkout was very unfriendly without any thank you words or eagerness to know about my stay as a Diamond member. I needed a 1 night stay in Abu Dhabi as I had a meeting, I chose this hotel because am loyal to IHG and I always get treated well as a Diamond member. However, I was extremely disappointed with this hotel, which requires lots of work in terms of the property itself or the overall service.
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Date of stay: April 2022Trip type: Travelled on business
Room Tip: Hotel doesn’t have indoor parking, your car will remain in the sun and will be extremely hot.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Millennium Downtown Abu Dhabi
Responded 4 May 2022
Dear CanadianSun2014 Thank you for bringing this to our attention. Please accept our sincere apologies for the inconvenience you faced during your stay with us. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely, Rami Serhal Cluster General Manager
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My family stayed for about 30 days in this 5 star hotel Crowne Plaza . The services are excellent and entire staff found to be very friendly and responsive. Utmost attention and support given to my wife who got injured during our stay. Right from Valet Parking we got full support and positive response. Especially, Mr. Ahmed Farooq, Banquet Manager was very responsive and his team gave brilliant services. Food at this prevailing Covid-19 was hygienic with quality maintained. There is a family environment and friendly response from Room services, Housekeeping and Maintenance teams. Worth mentioning here that Chefs call us for our requirements if we could not find the type of food available on the menu and provide suitable type to match our health conditions. We strongly recommend this hotel for anyone.
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Date of stay: February 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â Rooms om Hamdan Street side have good view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Downtown, Marketing at Millennium Downtown Abu Dhabi
Responded 1 Mar 2021
Dear yellapuv2021, Thank you so much for your review of our hotel. I am delighted to hear you enjoyed your time with us. We appreciate your comments and will share these with our team especially to our colleagues mentioned in this special review. A positive guest experience is something our staff takes great pride. We hope you will visit us again. Sincerely, Khaled Zaki Area General Manager
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The only 5 star thing about this hotel is the Cluster Housekeeping Manager Nader Saadneh who looked after me throughout my stay and was available even on his day off. The other person who also deserves 5 stars is the Housekeeping Manager Jacob and I saw that he had been immediately informed about any problems.
I got back to my room the first evening I was there and found the bathroom ceiling leaking water in one place and oil in another. Maintenance arrived soon after to fix it but this hotel is in serious need of renovation and there is no way it is a 5 star hotel, more like 3 stars. Also, the cleaners need to be educated in personal hygiene. It's not a pleasant experience to have the cleaner leave a whiff of B.O. when he leaves your newly cleaned room.
The electrical outlet was miles away from the bed. I always travel with an extension cable but it was still too far away so I had to ask for another one. On checkout, I asked a man called Yash for a copy of my invoice. He said the computer system wasn't working properly and promised to send me a copy. He didn't.
I was back in Abu Dhabi the following week and stayed at the Sofitel this time which is a real 5 star hotel. I went back to the hotel to ask again for a copy of my invoice and was served by Janella who fiddled around on her computer for so long that I was going up the wall and then told me she couldn't do it because of a problem with the system. She promised to get a copy from the accounts department and send it to me and so far I still haven't received it.
I heard that the hotel is due to be renovated and if it is then I will stay there again as it's in a good location and the price is very good.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG_AUHDTWN, General Manager at Millennium Downtown Abu Dhabi
Responded 7 Jan 2020
Dear MargaretinParis, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you have experienced during your stay due to the room conditions and for the delay of your invoice copy. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Sincerely, Khaled Zaki Area General Manager
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We always choose crowne plaza Abu Dhabi for our staycation because we know nothing will disappoint us. The location is great (in the center of the city) and very important for us...they provide valet parking (which is not all hotels provide that service). From the time we enter the hotel, we always feel the warm welcome by the concierge guys. Thank you for Mustafa in the front desk who was assisting us upon check-in, it was very smooth process and efficient. Also thank you so much for Mr. Nader the front office manager he's very kind and helpful. We got suite room this time, and the room is spacious with separate TV room, a king bed..a big bathtub (I love the smell of their shower gell and shampoo). When we went to the pool, Musa was there to assist us, thank you for always remembering our name Musa :) as well the lifeguard, he's very friendly. We requested for a drinking glass from housekeeping at late night and they sent it within minutes which was extremely impressive. Not to forget to mention, I love the smell inside the elevator....I don't know what kind of scent they use but it smells very fresh. Thank you so much everyone in crowne plaza who always do their 100% and beyond to make us enjoy our stay. You all deserve more than 5 star! Definitely will come back.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Millennium Downtown Abu Dhabi
Responded 9 Aug 2022
Dear Mitty15, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our colleagues would be delighted to receive such a great review specially Mustafa, Nader & Musa. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rami Serhal Cluster General manager
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I had spend almost 10 days in this hotel. Each day I felt very comfortable by the professional and cordial services from the house keeping staff especially by Shivani (team leader ) and Indika.
Only the one thing i felt disappointed the quality and variety of food, this area they must have to improve.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Downtown, Marketing at Millennium Downtown Abu Dhabi
Responded 5 May 2021
Dear DeepeshBose, Thank you so much for your review of our hotel. I am delighted to hear you enjoyed your time with us. We appreciate your comments and will share these with our team especially to our colleagues mentioned in this special review. A positive guest experience is something our staff takes great pride. We hope you will visit us again. Sincerely, Khaled Zaki Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi there, I'm just a former guest so you may want to contact the hotel directly. I think this would be a great option for your family. The rooftop pool and the breakfast buffet will be very convenient for you. The room sizes are also decent and I remember rollaway cots were available too. The neighborhood is safe and is just a short taxi to the Corniche (boardwalk) where you can turn your kids loose.
There are more places to choose from in the Abu Dhabi area.
PRICE RANGE
S$72 - S$130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
abu dhabi crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Abu Dhabi
LOCATION
United Arab EmiratesEmirate of Abu DhabiAbu Dhabi
NUMBER OF ROOMS
236
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MILLENNIUM DOWNTOWN ABU DHABI (S̶$̶1̶2̶6̶) S$101: UPDATED 2024 Hotel Reviews, Price Comparison and 1,156 Photos (United Arab Emirates) - Tripadvisor
Frequently Asked Questions about Millennium Downtown Abu Dhabi
Which popular attractions are close to Millennium Downtown Abu Dhabi?
Nearby attractions include KM Trading (0.3 km), Grand Al Mariah Cinema (0.4 km), and Capital Park (0.3 km).
