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Emirates Palace

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Emirates Palace
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3,099 Reviews from our TripAdvisor Community

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Showing 1,908: English reviews
Dubai, United Arab Emirates
Reviewed 16 January 2015

40 min + for check in. Our rooms were not ready because members of a government delegation had not checked out on time. We were not kept informed during a 35 min wait. At the 35 min mark the receptionist excitedly informed us we were very lucky she had found us two interconnecting rooms. I found this a little odd...

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Thank kodibax
London, United Kingdom
Reviewed 16 January 2015

Very nice hotel,staff very attentive on arrival, area where we were seated was very open and soon become aware of the many camera touting tourists around you. The tea service was excellent but spread between two tables of different heights as there was three having tea,one longer table would have made it easier. An extensive range of coffees and teas...

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Thank P4949
Reviewed 15 January 2015

The emirates palace certainly deserves its stars.... My father stays there often for business reasons and always comes back with a hand full of praise! I personally have been there twice (once In summer and once now in December). Both times I enjoyed my stay. The emirates palace is rich with facilities. and rooms are splendours'.The emirates palace has a...

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Thank limolemming
Reviewed 14 January 2015

The palace is gorgeous.... the food is awesome... Thank you Ashish for your warm welcoming and your nice attention. you made us feel like home..and more.. Kempinski is not the best hotel without you !

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2Thank paulfritsch
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Paul, Thank you for taking the time to share your comments on your experience in Le Cafe. We value the feedback of our guests in a continuous effort to provide the best service and hospitality in Abu Dhabi, and I will happily share your kind words with Ashish. We look forward to welcoming you back to the Palace soon....

Strasbourg, France
Reviewed 14 January 2015 via mobile

Very nice place but more important : very good service, customer oriented. The architecture is amazing.. the food is perfect. Our waiter called Ashish was so professional..we wish we could have the same service in France ! Kempisky you are lucky !

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3Thank adejorose
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, It was a pleasure to welcome you to Emirates Palace. Thank you for taking the time to share your generous feedback. I am happy to hear that you had a wonderful experience, and will share your kind words with Ashish. We hope to have the pleasure of welcoming you back to the Palace soon. Sincerely, Holger Schroth General...

Leeds, United Kingdom
Reviewed 14 January 2015

We had afternoon tea over the Christmas period. Be aware that paying £50 for afternoon tea (which is normally sufficient for two people) allows you only one beverage each. Additional tea or coffee is to be paid for, although a bottle of water is also supplied. We were disappointed in that the teas had been over booked and we were...

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Thank Janet I
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Janet, Thank you for taking the time to share your feedback. I am sorry to read that the Afternoon Tea experience did not meet your expectations, and I have taken note of your comments. We value your feedback, as we are continuously striving to offer the best quality and service in the city. Sincerely, Holger Schroth General Manager

Reviewed 13 January 2015 via mobile

Emirates Palace staff are by far the best I've experienced in the UAE. They're always so helpful, so gracious and always smiling. In your room or in the restaurants, I did not have one bad experience for the whole duration of my stay, (9 days). It's quite busy in December, I'd recommend making reservations for the restaurants within the hotel,...

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Thank Monika S
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Monika, It was a pleasure to welcome you to Emirates Palace. Thank you for taking the time to share your kind feedback. I am happy to hear that you had a wonderful experience, especially with our outdoor recreational facilities and activities. We hope to have the pleasure of welcoming you back to the Palace soon. Sincerely, Holger Schroth General...

Hong Kong, China
Reviewed 13 January 2015

Initially I was going to give 3 Points (Average, because of the nice architecture and location). Then the hotel sent us their internal survey, which I filled out according to the experience we encountered. Since my comments were not so positive, the Hotel Manager Mr. Leo Baum sent me an email expressing his wish to get in touch for further...

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8Thank ALHongKong
HolgerSchroth, Manager at Emirates Palace, responded to this review

Dear Guest, Thank you for your review and taking the time to receive my phone call. Client feedback is fundamental in order for us to improve our levels of service. Following the anonymous response we received to our internal survey, we conducted an investigation into tracing the author and hence my personal follow up. It is clear that your stay...

Reviewed 10 January 2015

Perfect, they anticipate your every wish. The lady in red will make your stay perfect. She met us on our first night, we took the wrong luggage from the airport, she fixed in no time, we had fresh juice the moment we walked into our room, she finds anything you need, no problem. With this jewel the hotel is10 star.this...

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1Thank Judith H
Surat, India
Reviewed 10 January 2015

Didn't stayed but had better photo ops, Its pretty big. Good Fountains outside.Massive Gate. Worth a visit. It is near Corniche, and Marina Mall. We went to Le cafe, tried there signature Camel Burger and Oriental Chicken Wrap. Ordered Exotic Fruit platter, there is a minimum spend here

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2Thank LKEHRAAJ
HolgerSchroth, General Manager at Emirates Palace, responded to this review

Dear Guest, Thank you for taking the time to write a kind review of your visit to Emirates Palace last month. I am happy to hear that you enjoyed your walk through the Palace, and your experience in Le Café. We hope to have the pleasure of welcoming you back soon. Sincerely, Holger Schroth General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
BBQ Al Qasr
BBQ Al Qasr
Cuisines: Mediterranean, Barbecue, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Emirates Palace

Address: West Corniche Road, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range: $436 - $1,509 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Emirates Palace 5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Hotel Emirates Palace
Emirates Palace Abu Dhabi
Emirates Palace Hotel Abu Dhabi
Hotel Style:
#3 Romantic Hotel in Abu Dhabi
#5 On the Beach Hotel in Abu Dhabi
#6 Spa Hotel in Abu Dhabi
#9 Luxury Hotel in Abu Dhabi
#10 Business Hotel in Abu Dhabi
#15 Family Hotel in Abu Dhabi
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Questions & Answers

Here's what travellers have asked, with answers from Emirates Palace staff and other travellers.
71 questions
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Questions? Get answers from Emirates Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great. Even the smallest/cheapest rooms are bigger and nicer than any other hotel.”
62ulrikh, 22 Apr 2017 | Read review
“Rooms on the garden side”
EMH70, 17 Apr 2017 | Read review
“Suites are highly recommended.”
mjain28, 5 Apr 2017 | Read review
“The west wing is towards the children's pool and east wing by the adult pool!”
B9090MQjenniferd, 14 Mar 2017 | Read review
“front sea / palace facing.”
ajaykhannadelhi, 14 Mar 2017 | Read review
5 of 5