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Lancaster House

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#42 of 262 Hotels in Bogota
Certificate of Excellence
GreenLeadersSilver level
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1,005 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Houston, Texas
Reviewed 1 week ago

Awesome service everyone was friendly and helpful. Breakfast was the best part. The rooms were great with pleanty of space. My only personal complaint was that the weight room sucks other than that my time in Lancaster was Great!

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Helpful?
Thank irvinlegends
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear irvinlegends, Thank you for your comments. I am pleased that you had a great experience while staying with us at Lancaster House. I am glad you chose us as your hotel in Bogota and hope to welcome you back in the future.

Miami, Florida
Reviewed 21 October 2016

Ok, the first two days of my 8 day stay I really hated this hotel. Why? 3 things I always look for in a hotel stay is number one, The bed (comfort of the mattress and pillows). The bed and bedroom was ok. Great mattress but poor spongy pillows. Next is cleanliness. The bathroom was dirty, hair on the walls...

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Helpful?
Thank David C
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear David C, thank you for your thorough comments. It good to learn what we are doing well, and what we can improve on. I am glad you enjoyed your stay at Lancaster House and have chosen us as your preferred hotel when you visit Bogota. Looking forward to welcoming you back in December.

Reviewed 8 September 2016

Good service and quality hotel for the price and employees are very kind and helpful. Spacious suites-rooms, clean, full kitchen, good service. good location, close to the north side of the city. It's fully recommendable.

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Helpful?
Thank Luis N
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear Luis N, Thank you for your comments. I am glad you enjoyed the personalized service we provide as well as our comfortable and spacious suites. I am pleased you chose us as your hotel in Bogota and hope to welcome you back.

San Francisco, California
Reviewed 7 September 2016

Our group of five missed our flight, couldn't get on our second flight, finally arrived to Bogota at the third attempt. Hotel was very responsive and accommodating rescheduling our airport pickup. Our driver Ricardo was very nice and made the trip to the hotel comfortable. Our two master suites were bigger than most San Francisco apartments. All five of us...

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Helpful?
Thank LaulauSF
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear LaulauSF, Thank you for your comments. I am pleased you enjoyed the comfort and spaciousness of our suits. I do want to clarify to future travelers that Lancaster House is located in northern Bogota, not in center city where the Plaza de Bolivar is located.

Panama City
Reviewed 21 August 2016

I had seen this hotel passing by over the years of visiting Bogota. This time when searching for a value hotel I found a very inexpensive rate and decided to book for 3 nights. Upon arriving there was a group of people checking out and it seemed to be a confusing and conflicting process for them which took a while...

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Helpful?
Thank Srsuerte
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear Srsuerte, Thank you for your thorough review, it certainly lets us know the areas in which we may improve. I would like to Clarify for those reading that both on our website and in OTAs we state that check-in time is 3:00 pm, early check-in may be available, but had an added cost. I am glad you enjoyed the...

Reviewed 17 August 2016 via mobile

You can't expect a luxury stay but the hotel is well maintained, clean and the food is really good. The employees are very helpful and over all is a very good hotel is you are on a budget. The suite room includes a kitchen and laundry room and a safe :-) Free wifi, breakfast and welcome drink is included.

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Helpful?
Thank 50Shadez
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear 50Shadez, Thank you for your comments. I am pleased to read you enjoyed your stay at our hotel, specially the personalized service we provide, as well as all the included amenities. I am glad you chose us as your hotel in Bogota and hope to welcome you back on your next visit to our city.

Mississauga, Canada
Reviewed 26 July 2016

The only issue of concern was that we could not get any itemized bills during our stay and felt we had been overcharged. Have sent an email to the hotel last week to ask for detailed copy our bill but no response to date. Aside from this issue the hotel stay and people were all good.

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Helpful?
Thank jerrrrnette
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear jerrrrnette, Thank you for your comments. I regret the issues with getting an itemized bill, this should not have happened. I will make sure you get your itemized bill send today.

New York City, New York
Reviewed 23 July 2016

I wish to post this very positive review on your fine hotel. This was my second time staying at The Lancaster. Not speaking Spanish very well and visiting Bogota alone the wonderful staff made me feel very welcome, safe and comfortable. My room was beautiful, clean, spacious and very comfortable. The food was excellent including the complimentary breakfasts I had...

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Helpful?
Thank scottmD5114NW
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear scottmD5114NW, Thank you for taking the time to write this review. I am very pleased to read you have stayed with us a couple of times and each time you have enjoyed your stay with us. For all of us the highest compliment is receiving a recommendation from one of our guests. I am pleased you chose us as...

Jensen Beach, Florida
Reviewed 20 July 2016

Nice rooms, staff was very attentive, good food, plenty of events. Breakfast is incredible. Manager (Fausto) does a great job with people. Good place for walking in the neighborhood with a near by park. Good for dinner, but waiter did not offer us bread with our dinner.When we asked about it, we were told there was not bread for dinner....

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Helpful?
Thank 215Brigitte
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear 215Brigitte, Thank you for your comments as they let us know the areas were we are excelling in as well as those were we can improve. I am pleased you enjoyed the comfort of our suites as well as the personalized service we provide. I will talk to our restaurant team to find our why they did not offer...

Bournemouth
Reviewed 13 July 2016

If you are in bogota for a business trip, the hotel will be ideal for the location as it is accessible from different directions. Breakfast is really good and offers a variety every morning. Good service in reception and people are very friendly. Downside no many people speaks English. Quite expensive for the service offered. We had a room change...

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Helpful?
Thank Jeni M
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review

Dear Jeni M, Thank you for your comments. I am pleased to read that you recommend us for business travelers, this is the best recognition to our emphasis on service. I am glad you chose us as your hotel in Bogota and hope to welcome you back in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Lancaster House is an all-suite, seven-story, Art-Deco style hotel in northern Bogota. It is located in the upscale neighborhood of Chico-Navarra, near major business, commercial and residential districts, and only 20 minutes from the International Airport. The hotel offers 55 very ample suites ranging from 500 to 900 square feet. There are 45 Junior Suites with one bedroom and one bathroom, and 10 Master Suites with two bedrooms and two bathrooms. Suites on the second floor offer an outdoor private terrace as well. All suites feature a living room that includes sofa-beds, LCD's, Home Theaters, dining room and full kitchen. For your convenience, suites offer complimentary high-speed internet, Wi-Fi, international Satellite TV channels, mini-bar, direct dial, and a safety box. The hotel has 2 restaurants. Gatsby Restaurant offers international cuisine, and monthly culinary festivals. Bistro 106 serves light fare meals, and pizzas in a casual environment. Kosher and Vegetarian meals are available on request. The Chimney Bar features international cocktails, and live music. A business center is equipped with computers, Wi-Fi and broadband internet connection, faxes and more. Six conference rooms are ideal to host business and social events. Fitness center contains cardiovascular, weight-training equipment and a sauna. Other services provided by the hotel include 24-hour room service, turn down service, concierge desk, Wi-Fi throughout the hotel, underground parking, 24/7 security surveillance, and transportation. Lancaster House is ideal for families, business guests and others needing extra space; as well as for those who need extended stay services. ... more   less 

Additional Information about Lancaster House

Address: Paralela 106B | 28, Bogota 110911, Colombia
Region: Colombia > Bogota
Price Range: $62 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster House 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Lancaster House Hotel Bogota
Lancaster Hotel Bogota
Hotel Style:
#11 Green Hotel in Bogota
#12 Romantic Hotel in Bogota
#19 Best Value Hotel in Bogota
#22 Business Hotel in Bogota
#25 Luxury Hotel in Bogota
#26 Family Hotel in Bogota
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster House staff and other travellers.
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Questions? Get answers from Lancaster House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room 207 you will love it.”
 of 5 bubbles davidcO9699UB, 20 Oct 2016 | Read review
“Our room on the second floor had a huge patio. Also, it was quicker to walk up/down a flight of stairs then wait for the escalator.”
 of 5 bubbles LaulauSF, 6 Sep 2016 | Read review
“Rooms in back are quieter from street noise.”
 of 5 bubbles Srsuerte, 21 Aug 2016 | Read review
“You can hear all of the traffic throughout he night but it was clean.”
 of 5 bubbles jerrrrnette, 25 Jul 2016 | Read review
“The bathroom in the room needed to be a little more clean.”
 of 5 bubbles 215Brigitte, 20 Jul 2016 | Read review
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