The staff were very helpful and friendly. The location was great, close to the beach, shops and restaurants. The room was a bit of a let down. There were little maintenance issues present such as not being able to close the bathroom door properly, the lounge chair looked like it needed a repair, there was a beautiful big balcony but no outdoor chairs to sit on. It was the first full kitchen I've experienced in a hotel without a toaster. We stayed 6 nights and had housekeeping once and no new towels for the entire stay. We were provided 1 tea bag and 1 coffee sachet with no complementary milk pods which seems standard at every hotel I've stayed in. I can only assume that the hotel rooms have been in hiatus due to the pandemic and now with travel resuming these maintenance issues/attention to detail issues are popping up.…
Having prepaid for a 7 night stay at the hotel approx 30days prior to departure, I found the hotel had charged my credit card again upon arrival at the hotel without advising me. It has now been approx 2 months since alerting both the agent with whom we booked, as well as the hotel's reservations manager yet no refund thus forthcoming. While the hotel was pleasant enough, based on our experience I could not recommend this Hotel
I’ve forgotten my backpack at the hotel lobby hotel when checking out. As soon as I realized that, I’ve contacted the receptionist to ask for help. She enthusiastically found my backpack and informed me that she would send it to me by Viettel delivery. Luckily, I’ve received it after about 1 week. I really appreciate her help and hotel service. Thank you so much Ramanda!
Good service.We don't have any plates and cutlery in our room.But ask at sport bar, you can get them. Nice staff.Whenever ask them,they answer clearly.Say English speaker, one of woman staff is really kind and told us any request or question in English.really help us.Mercy. 良いサービス。私たちの部屋にはプレートやカトラリーはありませんが、スポーツバーで聞いてください。 素敵なスタッフ。彼らに尋ねるたびに、彼らははっきりと答えます。英語を話す人、女性スタッフの一人が本当に親切で、英語でどんなリクエストや質問でも教えてくれました。
The Ramada is back from the beach and opposite the Hippodrome (race course) - probably a ten minute walk to the main shopping and restaurant area on Anse Vata. Our room was on the back half of the hotel with views over the race course. The tower blocks should provide good views over the bay, if the room is high enough. Room facilities were quite adequate, with a small kitchen area, good sized bed and a balcony with table and chairs. The bathroom was pokey, showing signs of wear and the shower needed a couple of repairs, as did a light switch. Top marks for the maintenance guy - very prompt. All of the staff were friendly and efficient. Great to be able to practice our very bad French. Bar and pool area was a nice spot for afternoon drinks and snacks. Food here was fairly bar fare - nothing spectacular although the pizzas were good. …
We spend a good stat. Very good location and a nice staff. Thé room has hot a wonderful vies, its confortable and Amazing swimming pool. Not expensive and nice city in front of the beach wih restaurant all around. Thanks to everyone
It’s an interesting hotel. It shows signs of being here forever, but it is in a good location, and well served by tour groups and transfers. The staff are superb. Just hope they finish renovations soon. I was originally on the 14th floor in a fantastic Jnr Suite. I moved because of the height due to vertigo issues. The staff were excellent in providing assistance. The room that I know have is almost as good but it shows a lot of wear: cracked bathroom tiles, aircon unit dying from rust. Whilst a little bit disappointing, the housekeeping does an exemplary job of keeping it clean and tidy. The Sports Bar is a huge plus if you are a smoker/viper. And all the staff have been so kind and caring.
ジュニアスイートに２泊しました。 立地と清潔さを考慮すると、コスパはおしなべて良かった。 次回きた際は、以下が改善されていると信じたい。 ・風呂の扉が壊れている ・タオルが足りていない ・食器類が汚れている ・スタッフの対応。愛想は良いが仕事は雑で、ミスを素直に認めることはない。 ―手配をお願いしたタクシーが来ない。 ―空港へのシャトルバスを誤って手配する。 （やむを得ず高額のタクシーを利用した。誤手配に関わるお金を返してもらうのに１か月以上かかった。こちらから粘り強く連絡しないと、連絡が来なかったり、金額もちょろまかされるところだった。） ニューカレドニアの良い思い出はつくれたので、またヌメアに来た際は再訪したい。 I stayed in a junior suite for 2 nights. Considering the cost,location,and cleanliness, It was good hotel. When I visit next time,I hope that the following has improved. ・ The bath door is broken ・ Not enough towels ・ Tableware is dirty ・ Correspondence of staff. They are amiable, but not enough for a hotel staff. They are careless, and do not admit their mistakes. -The taxi that I asked to arrange does not come. -Wrong arrange of a shuttle bus to the airport. (It took over One month to get my money back for the misplacement. If I haven't get in touch with them, wouldn't be contacted or the amount would be deceived.) But,Eventually, they returned the money. I've made good memories of New Caledonia, and I'd like to come back here again.…
Hotel staff is very helpfull. Food is amazing. Room is very clean with quick check-in. Well equipped gym with indoor swimming pool having steam and sauna facilities. We enjoyed our stay and we will visit again.
Nice hotel. We had a one bedroom room booked. It was hugh we had our own king bed and the girls (2) had a sofa lounge that was queen size in the lounge room. Still ample room for everyone. Nicely located to walk to shops. Too many people smoke at dinner time (being a non smoker). Please give a thumbs up if this helps.