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Coconut Palms Resort

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Coconut Palms Resort
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302 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Melbourne, Australia
Reviewed 7 September 2013

The staff here were wonderful. Smiles, Happy, friendly and helpful. However the management didn't fulfil promises made. We went here as a special deal and we were to receive a bottle of wine on arrival as part of our package. After asking 4 days out of only 7 we stayed we were told that the resort had run out and...

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Helpful?
Thank Koren B
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Auckland Region, New Zealand
Reviewed 15 August 2013

Clean and tidy with a nice pool. Indoor and outdoor options for eating. Friendly and helpful staff. Central location which is handy to main shops and markets. Not aimed at the luxury traveller but very good value and would definitely stay again. My top rated things do do while there... Mele Falls, Coongoola Day Sail/cruise, spend a day at Iririki...

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Helpful?
3Thank Graham T
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Blenheim, New Zealand
Reviewed 15 August 2013

We stayed for a week, the bed was very uncomfortable, springs a bit past it I suspect. It is a budget hotel, so dont expect luxury! the location is very close to Vila township, and if you dont wish to climb the rather steep stairs, take the more winding route and walk down the road! Alternatively, there are buses everywhere,...

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Helpful?
Thank twebb21
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Reviewed 31 July 2013

We enjoyed our staying in the hotel! Not too far away from Port Vila. Staff always with a smile. Nice bar area! Everyday an other activity in the hotel ... The Reggae Night is a must to see! Place must visit on the island : Cascades, The Summit, Iririki Island, Erakor Island, snorkel, ... On other island : Vulcano

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Helpful?
1Thank Eric K
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Brisbane, Australia
Reviewed 31 July 2013

We stayed in this hotel last year with another coupler on a deal with flights and we all hated it, the rooms were disgusting with cockroaches, the bathrooms weren't clean, towels smelled of sweat and were stained brown. The staff were helpful apart from not changing our rooms as there were cockroaches everywhere. I would not stay again makes me...

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Helpful?
2Thank Tamara E
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Brisbane, Australia
Reviewed 28 July 2013

We stayed a week here, staff where extremely helpful and friendly, Joe ,Roline, Trevor and James CHIEF wait staff very attentive. General grounds areas are good . Regae music and fire show sat night fantastic. Kava story night very interesting. Waited 3 hrs to meet with manager to highlight issues with accomadation, full breakfast a joke cold food , poor...

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Helpful?
1Thank Max H
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Kawakawa, New Zealand
Reviewed 27 July 2013

We stayed at the coconut palms resort and it was absolutely wonderful, all the staff are friendly and go out of their way to accommodate your requirements, we miss them all so much so that we are coming back again next year and will definitely stay at the coconut palms again, its central to town and everything else. Looking forward...

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Helpful?
2Thank yolande397
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Napier, New Zealand
Reviewed 24 July 2013

This is the best budget hotel ,it is all you need,clean rooms and very friendly staff. The restaurant serves very good meals,if you come in late and ask for something to eat for lunch,they will provide it for you. This is our 3rd stay and we would recommend to anyone.

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Helpful?
1Thank Jim U
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Gold Coast
Reviewed 24 July 2013

Coconut on arrival was a very nice welcoming. Staff were very friendly and the common grounds were very appealing creating a great holiday atmosphere. The grounds were very clean with staff observed to be cleaning on a number of occasions through out the day. The hotel is a bit of a walk to town, mainly up and down a big...

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Helpful?
1Thank Kristy-Lee C
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

Sydney, Australia
Reviewed 20 July 2013

We stayed in a self care room, with cooking facilities, this place was so reasonably priced, but basic. King bed was comfortable and room was large-clean and tidy. Easy walk to Port Vila to markets. Coconut Palms offers restaurant with reasonable priced food. Fire show was the best one I have seen! Chief James did a great job with Trivia...

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Helpful?
1Thank Philmatilda
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review

Dear Valued guest We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated. We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 

Additional Information about Coconut Palms Resort

Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Region: Vanuatu > Efate > Port Vila
Price Range: $59 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
Reservation Options:
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila
Hotel Style:
#13 Top resorts Hotel in Port Vila
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Questions & Answers

Here's what travellers have asked, with answers from Coconut Palms Resort staff and other travellers.
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Questions? Get answers from Coconut Palms Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room overlooking the pool area.”
 of 5 bubbles sueb0lt, 31 Dec 2016 | Read review
“Go for air-conditioning.”
 of 5 bubbles MrPurser, 16 Nov 2016 | Read review
“don't come here!”
 of 5 bubbles 326lizym, 24 Oct 2016 | Read review
“Make sure you ask for a room with a bathroom.”
 of 5 bubbles 533sueC, 12 Oct 2016 | Read review
“Would recommend Superior Orchid Room”
 of 5 bubbles , 13 Sep 2016 | Read review
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