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Grand Hotel And Casino

Traveller (431)
360
Panoramas (23)
Pool & Beach (75)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Restaurant
Pool
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Marina View
Harbour View
HOTEL CLASS
598Reviews
632Photos
13Q+A
100Room tips
Traveller rating
  • 219
  • 247
  • 97
  • 26
  • 9
Time of year
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Popular mentions
The rooms were clean, adequate with all that one needs. The location being the centre of town is great! The meals at the restaurant is quite good but nothing to write home about. The breakfast spread covers everything and is adequate. I didn't check out the Casino so I abstain
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 1 week ago
Dear Huangziyou Thank you for choosing the Grand Hotel and Casino upon your recent visit to Port Vila. We appreciate your time to write a review and pleased to hear that you enjoyed our central town location and had a comfortable stay with us. with thanks and regards Betina
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A well run Hotel with very polite and professional staff,view is amazing,rooms are a little tired but still of reasonable standard.Breakfast was a good start to the day,meals served through out the hotel were very good.Hotel is in a great position to access all parts of the
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 1 week ago
Dear Piggybackfarm, We always appreciate feedback from our guests and many thanks for your fabulous review. Good to hear that you enjoyed the harbour views, our food and beverage options and the great asset of our central town location. We shall pass on your special thanks to those mentioned and always positive to hear that our guests enjoyed our genuine Melanesian hospitality. Until when next in Port Vila with thanks and regards Bettina
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This was the first time I have stayed at The Grand, with minimal parking available best to get a taxi or transfer drop off. Reception greeting was renowned by the Ni Vanuatu big smiles and did everything they can to get us to the room really efficiently. Magnificent views
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 3 weeks ago
Dear flyingkiwi79 Many thanks for your time to review the Grand Hotel and Casino on your recent visit to Port Vila. We are pleased to hear that our Melanesian hospitality was experienced and fabulous views of the harbour enjoyed. Your comments of the nightclub will be referred to when discussion with local authorities continue. with thanks and regards Bettina
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Highly recommend staying at the Grand Hotel. Excellent staff, rooms well maintained, exemplary customer service. Brewery Hotel - definitely not recomend. Meals terrible since new owner taken over. Schnitzel was thin, tasteless and tough. Spaghetti Bolognaise was slushy and
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 16 Jan 2019
Dear terria46 Many thanks for your fabulous review of the Grand Hotel and Casino. We aim high to extend our friendly Melanesian hospitality and so pleased that you too agree. Our great central location is 'just a step away' to exploring all the sights of Port Vila. We look forward to welcoming you back, with regards Bettina
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If you want to get quality food specially lunch times this is best place to be. Coffee & cake deals are the best . New chef does come up with great dishes . Friday night curry night is my favorite . All new furniture in lobby looks great
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Response from BMahieu, General Manager at Grand Hotel And Casino
Responded 8 Jan 2019
Dear alexf921, Thank you for such a great summary of all our specials, yes a favourite of ours too, 'Curry Night' every Friday evening [VT2,100]. Weekly lunch specials [VT1,500] and coffee and cake as you mentioned. Pleased to hear that you liked the new lobby and restaurant furniture. Until next time, with regards Bettina
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Hotel And Casino
The Panorama Suite at the Grand Hotel And Casino
Professional photo exclusively commissioned by TripAdvisorGrand Hotel And Casino
The Harbour View Deluxe at the Grand Hotel And Casino
Photo provided by managementGrand Hotel And Casino
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Water taxi or bus about Vt150 per person.
1 vote
is there a drink a package
I don't think so. They should do, you need a drink to cope with the bad manners from the staff. If you like cold showers because they turn off the heating during the day, if you like bad manners and bad wifi you will love this hotel
1 vote
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I cannot remember how much breakfast was. But it was very nice and very relaxing to have breakfast in the hotel.
0 votes
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I didn't have a problem with the smell of cigarettes - and I am a non smoker. My main problem was with the NO Hot water of an evening and at 4am shower due to early flight out. Staff made it sound like we did not know how to turn the shower taps on to get hot water. Had to ring reception to get hot water - then after 20 mins and a staff member came up to room and just turned on water - hot water magically appeared. Clearly they just turned on the hot water system. Breakfast buffet is not great. No de-caffeinated tea or coffee. Linen is old and shabby. Not worth the money they charge. Hope this helps.
1 vote
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123
"All rooms have ocean views"
"Panorama room very roomy."
"Panoramic Room - awesome views"
"Level 4 or 5, any room."
"I went there to gamble in the casino."
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PRICE RANGE
US$117 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel and port vilasebel vanuatu port vila
FORMERLY KNOWN AS
Sebel Vanuatu
LOCATION
VanuatuEfatePort Vila
NUMBER OF ROOMS
74
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