The Shilla Seoul

The Shilla Seoul

옷장도 넉넉하다
Traveller (1491)
Panorama at The Shilla Seoul
360
Panoramas (11)
Room & Suite (312)
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About

4.5
#81 of 516 hotels in Seoul
3.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Shilla Seoul represents the best hotel in Korea, with contemporary design blending well with traditional patterns and style used back in the Shilla Dynasty. Next to the main building stands the former guesthouse that was once used to welcome special guests from around the world. The main building is replete with restaurants offering outstanding international cuisine, a shopping arcade featuring global brand goods, a pool, and a luxurious spa while in a separate building within the property lies a grand duty-free shop.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pushchairs
Free shuttle or taxi services
Business Centre with Internet Access
Electric vehicle charging station
Parking
Wifi
Hot bath
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links
Special Offer:Package deal

Location

249, Dongho-ro, Jung-gu, Seoul 04605 South Korea
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
Gimpo Intl Airport
18.5 km
See all flights
Incheon Intl Airport
50.6 km
See all flights
Dongguk University
5 minSeoul Metropolitan Subway
1,961Review31Q+A100Room tips
Traveller rating
  • 1,249
  • 507
  • 118
  • 42
  • 45
Time of year
Traveller type
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Detailed Reviews
Venera S wrote a review Oct 2023
Hong Kong, China24 contributions10 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The check in is super fast and efficient.
All requirements are met. The check is done by Mr. Mark Kim. Very professional attitude .I appreciate it so much.
Ella Kim from concierge is very caring and have a very nice attitude.
Very good atmosphere.
Thank you Shilla for a perfect experience.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 31 Oct 2023
Dear 305veneras, Thank you so much for taking time to share your experiences regarding your recent stay with us. We are very pleased to hear that you were satisfied with our service. All of us at The Shilla Seoul hope that we will have the pleasure of welcoming you back again soon. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J Steiner wrote a review Sept 2020
Hong Kong, China195 contributions1,131 helpful vote
5.0 of 5 bubbles
The Shilla located at a top of a hill so it is not as convenient on foot as most but this is a great business hotel. Plenty of taxis readily available. One of my favourite luxury hotels in Seoul. The service is attentive and the facilities are classical-modern-Korean decor and very well kept. The rooms are equipped with most power options to work in the room seamlessly.

Dining options are good but not cheap.

The Club floors are better than most with plenty of benefits. I was able to rent a battery charger and local mobile phone for a small daily charge.

The gym is spacious and clean.
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 18 Oct 2020
Dear JsteinerHK, Thank you for choosing to stay at the The Shilla Seoul on your recent visit to Korea. We are very pleased to hear that you were satisfied with The Executive Lounge and attentive service. Your kind comments shared in this review are greatly appreciated. All of us at The Shilla hope that we will have the pleasure of welcoming you back again soon. We wish you safe travels until we meet again. Warmest regards, JeongHo Lee Vice President Marketing Division
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hotsyd22 wrote a review Dec 2022
Sydney, Australia178 contributions213 helpful votes
5.0 of 5 bubbles
The Shilla is a local institution. It is perched on the top of a hill surrounded by gardens, traditional Korean architecture and a duty free shopping centre. The grounds are lovely. It is in central (but not downtown) Seoul. It's location is both a blessing and a curse. As a tourist, it is conveniently located for most places you want to go being a short walk from Dongguk University subway station. That short walk however is up a steep hill to get to the hotel. If you had mobility problems you would need to take a taxi to and from the hotel or take the hotel shuttle bus (which I saw many of but did not use).

The hotel is large but it is almost exclusively Korean guests which I thought was odd. There were so few foreigners yet everything was exclusively in English. The lobby was always busy with many people coming and going - far more than could every be staying there. Many of them were having their photos taken under the distinctive chandelier in front of the check in desks.The Shilla is clearly a destination in its own right for locals for reasons not clear to me.

Once you got to the hotel and through the lobby it was lovely. The style was very elegant. We booked through American Express Fine Hotels and Resorts (FHR) and were given a room upgrade to an Executive Room which was large and well appointed. The bed was super comfortable, the bathroom large and had great toiletries. Being on the hill, the view from the room was very nice across Seoul.

Breakfast was included in our room rate through the FHR program which was lucky. It was an exceptional breakfast buffet. And it would want to be for 70,000 KRW (US$58). In fact, it was the only meal we ate at the hotel as all of the restaurants were so overpriced. The dinner buffet was US$155 each (plus drinks) and the other three restaurants only had set menus which were US$200-US$300 per person. There is so much fabulous food in Seoul so there is simply no reason to eat at the hotel and be ripped off.

The gym was very good. It is a full fitness club that offered public memberships but was not too crowded, even at peak time of day. We did not use the pool as it was winter but apparently it required a separate charge which I thought was a bit odd.

The staff and service at the Shilla was consistently exceptional. All spoke great English and we were consistently treated very courteously.

I really enjoyed my stay at the Shilla and would recommend it.
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Date of stay: December 2022
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 5 Jan 2023
Dear hotsyd22, Thank you for choosing to stay at the The Shilla on your recent visit to Seoul. We truly appreciate the time you took to write and share your recent experience with us. We are very pleased to hear that you were satisfied with The Parkview buffet restaurant, the gym and our attentive service. Your kind comments shared in this review are greatly appreciated. All of us at The Shilla hope that we will have the pleasure of welcoming you back again soon. We wish you safe travels until we meet again. Thank you.
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taewoo1 wrote a review Feb 2023
Lake Mary, Florida17 contributions48 helpful votes
3.0 of 5 bubbles
I was at this location for 4 nights, it was impossible to get reservations- they recommended a month's notice, due to timing that was not possible. Based on the hotel's geographic location there aren't any options other than room service and a lunch lounge, both with very limited options. Most of my meals were spent in my hotel room with overpriced room service. I expressed my discomfort with the concierge service but they only offered an apology and expressed they could not offer other help. I checked out earlier than expected due to this experience. I did not receive much assistance even though I expressed the challenges with my disability.
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Date of stay: January 2023
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 23 Feb 2023
Dear taewoo1, Thank you so much for taking the time to share your experiences regarding your recent stay with us. Please accept our sincere apology for the disappointment you experienced in our service during your stay. We genuinely appreciate your feedback and will take your comments into consideration so we could provide you better service in the future. Thank you.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MJL wrote a review Feb 2021
5 contributions5 helpful votes
2.0 of 5 bubbles
I checked into Hotel Shilla today (Tuesday), paying extra for an executive room and lounge. I heard that their lounge was special in that they serve good meals and drinks four times a day. Right now, I am still waiting for more than 40 minutes just to get into the Executive lounge, and when I checked 10 minutes ago, there were 6 groups ahead of me.

I understand that hotels are going through hard times these days, but Hotel Shilla Seoul definitely oversold their Executive lounge package. If you have seen one of their ads on that and thought about taking the deal, I suggest you to think again.
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Date of stay: February 2021
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 13 Apr 2021
Dear TravelForLifeMJL, Thank you so much for taking the time to review our hotel. We appreciate your feedback and regret to hear that your recent experience at The Shilla Seoul was not entirely satisfactory. Your valuable comments will be shared with our staff members and moving forward we will do our best to improve our service. We hope to have the opportunity to welcome you back to The Shilla Seoul. Warmest regards, JeongHo Lee Vice President Marketing Division
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Steve M wrote a review Sept 2022
Auckland, New Zealand768 contributions212 helpful votes
5.0 of 5 bubbles
The staff are fantastic. There are ample staff and regardless of where you are in the hotel they are quick to offer assistance and tend to your needs. The rooms are a little older but immaculately maintained and very comfortable. Breakfast was excellent and we also thoroughly enjoyed a seafood platter from the bar area.
Where not people who enjoy lounging around the pool so access to the indoor lap pool and spa pools as part of our room rate was sufficient. Access to external pools cost 75000 won per person per day. The seemed like a ridiculous cost especially when you considered we saw at most 6 patrons enjoying the pool, almost outnumbered by the staff. There are ample loungers around the pool providing seating for well over 100.
The hotel definitely got busy is the weekend.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Hotel was a lot busier in the weekend. Access to pools and gym are extra - check your booking...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 6 Oct 2022
Dear Steve M, Thank you so much for taking the time to share your experiences regarding your recent stay with us. We genuinely appreciate your feedback and will take your comments into consideration so we can provide you with better service in the future. We hope it will not be long before we have the pleasure of welcoming you back again. Thank you.
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Report response as inappropriate
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Tuğba iMiR wrote a review Jan 2020
4 contributions7 helpful votes
1.0 of 5 bubbles
We booked for our 5 days business trip The Shilla Seoul. We arrived the hotel at 4 am. Because it was midnight we couldn’t make the booking the first bight through booking.com. The front desk employee Ethan Lee told us there is no available room to check in. When we told we can pay for the room suddenly he found a room. He told that he needs to check with his manager. Then he came back and told he is the manager.
Even we paid the whole reservation through booking.com he tried to get another card from us. When we gave the card he tried to withdraw the highest daily price in our 5 days stay even for the late night after 4 am check in.
He laughed he made fun with this situation. He is the worst and rudest person I have ever seen. We were expecting a service more than a hostel for sure.
It is a real disappointing experience. Ethan Lee was the worst front desk employee ever who forced us to cancel our reservation even at late night.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 8 Mar 2020
Dear TubiiMiR, Thank you so much for taking the time to share your experiences regarding your recent stay with us. Please accept our sincere apology for any disappointment you experienced in our service during your stay. We genuinely appreciate your feedback and will take your comments into consideration so we can provide you with better service in the future. I hope that you will give us another opportunity to welcome you back. Warmest regards, JeongHo Lee Vice President Marketing Division
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Report response as inappropriate
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Masala Tea wrote a review Apr 2023
Hong Kong, China202 contributions60 helpful votes
5.0 of 5 bubbles
Service is impeccable!! Every single staff is so attentive to guests’ experience. It has its old school charm plus new world touch. Take for example, the gargling glass in the bathroom. They are both nicely wrapped with a sticker on top which indicates where you open. Yet, on the wrapping plastic, there are prints that explained the hotel uses environmental friendly composable materials. That is thoughtful. I would image their management discuss every single minute detail to ensure a top notch service delivered. The room view - I can stay there all day and night gazing outside. Is the price expensive? Not at all. It is totally worth it.
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Date of stay: April 2023Trip type: Travelled solo
Room Tip: Walking from the lower entrance up - is kind of hard. Avoid that by taking car or taxi. Love the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 23 Apr 2023
Dear masalatea222, Thank you so much for taking the time to share your experiences regarding your recent stay with us. We are very pleased to hear that you were satisfied with our attentive service. Your kind comments shared in this review are greatly appreciated and your valuable comments will be shared with our staff members. We hope to have the opportunity to welcome you back at The Shilla Seoul. Thank you.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jpjpjpjpj wrote a review Dec 2022
280 contributions161 helpful votes
5.0 of 5 bubbles
This was one of the best hotels in which we’ve stayed in Asia. Elegant hotel and rooms with excellent service throughout.

The Library lounge was a respite at the end of the day with
gracious service and good food. Live classics and jazz music in the evenings and at brunch was gentle and welcome.

The breakfast buffet was bountiful with Korean, Chinese and western options.

They are undergoing renovations in the upper floors and seem to be about done with that. Nice

This hotel is not in central Seoul, which we knew, and the room, food and service made up for that. However, if you have mobility issues, this hotel is near subway but has about 80 steps up to the door. There is a shuttle available to get you at the bottom of the hill but be sure to ask how to access this. Our room view of Namsam mountain was worth the walk for us. They can also call a taxi for you and these are quick and fairly inexpensive. Ask how to find a taxi back to the hotel.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Ask to figure out how to get a taxi from Seoul back to the hotel in case you are tired at the end...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 6 Dec 2022
Dear jpjpjpjpj, Thank you for choosing the The Shilla Seoul on your recent visit to Korea. We truly appreciate the time you took to write and share your recent experience with us. We are very pleased to hear that you were satisfied with our facilities and service. Your review is of great value to us and all of us at The Shilla hope that we will have the pleasure of welcoming you back again soon. Thank you.
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Report response as inappropriate
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lucysunshine wrote a review Jun 2022
Orange County, California26 contributions36 helpful votes
2.0 of 5 bubbles
The Shilla may have been legendary back in the day but with the newer luxury hotels that have sprung up around Seoul, it is hard to justify reasons to purposely choose to stay here. The interior is tired and the vibe is very pretentious. The rooms are dated and the layout screams 1980s. I was not impressed with the perks through the Amex FHR program. Breakfast at The Parkview was laughable. There was no upgrade. I guess the free shuttle to Myungdong was convenient, but the reason the shuttle even exists is to bring people to the Shilla Duty Free shopping center right next to the hotel. The entire operation overall seemed very money hungry while cutting corners, but I guess that's no surprise since they are owned by Samsung. I would not stay here again and regret not staying at the Four Seasons instead.
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Date of stay: May 2022
2.0 of 5 bubblesRooms
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 호텔 신라, 마케팅 at The Shilla Seoul
Responded 27 Jun 2022
Dear lucysunshine, Thank you so much for taking the time to share your experiences regarding your recent stay with us. Please accept our sincere apology for any disappointment you experienced in our service during your stay. We genuinely appreciate your feedback and will take your comments into consideration so we can provide you with better service in the future. I hope that you will give us another opportunity to welcome you back. Thank you.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Tony Eyu Wei Chong
Singapore433 contributions95 helpful votes
By train and they offer shuttle bus near the train station.
jms asked a question Jan 2019
15 contributions15 helpful votes
Do the hotel rooms have USB ports to charge cellphones, tablets, and cameras?
Answer from Omar She
Dubai, United Arab Emirates215 contributions40 helpful votes
Yes they do
jms asked a question Jan 2019
15 contributions15 helpful votes
Are your American guests eligible for the hotel tax refund?
Answer from Ste M
Burnham, United Kingdom2,720 contributions427 helpful votes
The electricity socket by the desk is multi-standard. Adaptors for other sockets can be requested, but easier to take one or two !
Kibong asked a question Aug 2018
Hong Kong, China4 contributions1 helpful vote
I see that you guys are registered as Expedia VIP+ hotel, what's the benefit offered?
Answer from Rightbundle
San Diego, California51 contributions58 helpful votes
As far as I know there is no perk. Just bragging right I guess lol
WILLIAM L wrote a tip Oct 2023
Henderson, Nevada3 contributions
5.0 of 5 bubbles
"Taxi rides to other parts of Seoul are a necessity--the hotel grounds are huge--making it a b it of a walk to get to the street."
Read full review
Jessica M wrote a tip Sept 2023
1 contribution2 helpful votes
1.0 of 5 bubbles
"Look for other options"
Read full review
Joe K wrote a tip Jul 2023
Springfield, Virginia86 contributions9 helpful votes
4.0 of 5 bubbles
"located at a top of a hill away from the streets offering great views but may be a hike if you decide to walk . "
Read full review
DvdM_1982 wrote a tip Apr 2023
Haarlem, The Netherlands299 contributions37 helpful votes
5.0 of 5 bubbles
"Breakfast can be busy. The hotel asks you to have breakfast at 08:00. Coming in at 09:30 is also fine."
Read full review
Masala Tea wrote a tip Apr 2023
Hong Kong, China202 contributions60 helpful votes
5.0 of 5 bubbles
"Walking from the lower entrance up - is kind of hard. Avoid that by taking car or taxi. Love the breakfast buffet. So many varieties"
Read full review
Not the right property for you?
There are more places to choose from in the Seoul area.
PRICE RANGE
S$413 - S$594 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the shilla seoul hotel seoul, shilla hotel seoul, the shilla hotel seoul
LOCATION
South KoreaSeoulJung-gu / Dasan-dong
NUMBER OF ROOMS
464
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE SHILLA SEOUL: UPDATED 2024 Hotel Reviews, Price Comparison and 2,015 Photos (South Korea) - Tripadvisor

Frequently Asked Questions about The Shilla Seoul
Which popular attractions are close to The Shilla Seoul?
Nearby attractions include The Shilla Duty Free Seoul (0.2 km), Jangchungdan Park (0.2 km), and Jangchung Arena (0.3 km).
What are some of the property amenities at The Shilla Seoul?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Shilla Seoul?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Shilla Seoul?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Shilla Seoul?
Yes, free parking is available to guests.
What are some restaurants close to The Shilla Seoul?
Conveniently located restaurants include The Park View, La Yeon, and Continental.
Are there opportunities to exercise at The Shilla Seoul?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Shilla Seoul have airport transportation?
Yes, The Shilla Seoul offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Shilla Seoul?
Yes, dry cleaning and laundry service are offered to guests.
Does The Shilla Seoul offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Shilla Seoul?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
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