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Fairmont Heliopolis

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#15 of 138 Hotels in Cairo
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Fairmont Heliopolis
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699 Reviews from our TripAdvisor Community

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Showing 541: English reviews
Cairo, Egypt
Reviewed 4 October 2015 via mobile

I'm really satisfied with everything in the hotel. Room was perfect, breakfast buffet, staff, Catering for the ICEC event. Thanks for the hotel management and whole staff. I recommend it for any business meetings or conferences. You will really enjoy it.

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Helpful?
Thank Walid A
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Dear MR Walid A, Thank you so much for your time taken to post a review for Fairmont Heliopolis Hotel. We are so pleased to know that you enjoyed your recent stay at our hotel. Your generous feedback will be communicated with everyone who did good service to you, just to share the motivation and inspiration you gave to us....

Beirut
Reviewed 4 October 2015

hotel need to fix their AC system and staff behavior at check in . location is good if business in this area . rooms are much better in the new tower section . not good to see clearly civilians with guns on their waist inside the hotel lobby , even if they are undercover police members , it was irritating...

Review collected in partnership with Fairmont Hotels & Resorts
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Thank 191mohamada
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear 191mohamada, Thank you for your time taken to post a review for Fairmont Heliopolis. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management to take a very good care of it and make it up to you by the next stay. Thank you again for choosing Fairmont...

Reviewed 27 September 2015 via mobile

I adore fairmont Heliopolis and for me it has all the standards that every hotel should follow ! I enjoy everything in the hotel from the professional reception desk , good rooms , delicious food , excellent room service and smiley staff every where .

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Helpful?
Thank Rezk E
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Dear MR Rezk E, Thank you so much for your time taken to post a review for Fairmont Heliopolis. We are so glad to know that you enjoyed your recent stay at our hotel. Your valued feedback is inspiring us to do more and to reach a higher standard of hospitality and excellence. Thank you again for choosing Fairmont Heliopolis,...

Vladivostok, Primor'ye, Russia
Reviewed 25 September 2015

I was impressed with the hotel right from the moment I entered the lobby and saw huge palm trees growing right in the middle of the lobby. The room was also perfect - it had everything including full set of toiletries by Miller Harris and the bathroom scale for the weight watchers - I won't tell you the figures I...

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Helpful?
Thank наталья е
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear наталья е, Thank you so much for your time taken to post reviews for Fairmont Heliopolis. We are so pleased to know that you enjoyed your most recent stay with us. your motivational and generous feedback is very valued to us. Thank you for choosing Fairmont Heliopolis and looking forward to see you again at your second home. Stay...

Cape Town Central, South Africa
Reviewed 15 September 2015

The hotel complex is huge, with a dizzying array of restaurant choices, which served generally good fare. But the service was very disappointing. No turndown service in the evening. I called for it on day 1, but eventually closed my own curtains when no one came. There was no slippers or gown in my room on checkin, and after asking...

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Helpful?
Thank Fagmeedah
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your feedback. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management, who is currently investigating the matter. Would very much appreciate sending us your contact information on fht.marketing@fairmont.com so we are able to contact you. Kind Regards, The Fairmont Team

Alexandria, Egypt
Reviewed 13 September 2015

My fondest memories are of Le Marche, the waiter, Ahmed Hassan went above and beyond to make us feel welcome and special. He is the main reason why I enjoyed my stay so much. He was very friendly, and yet without being pushy or over familiar. The pool/spa facilities are incredible, and I enjoyed every second I spent there. My...

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank Serene_Echo_510
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are delighted to know that you had a pleasant stay. Regarding your concerns, kindly note that it has been communicated to our hotel management, who always aims to refine services for our guests’ convenience. We regret any inconvenience that have happened to you during your stay and we look forward to...

Qena
Reviewed 12 September 2015

Excellent hotel Professional Huge services equal price and more Kind staff Health club excellent Amazing pools Room wide excellent decor , furniture and tools Restaurants amazing, good food and variable

Review collected in partnership with Fairmont Hotels & Resorts
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2Thank Hasan N
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are delighted to know that you had a pleasant stay and that you found our staff helpful and professional and loved our rooms and diverse cuisines.Thank you so much for choosing Fairmont Heliopolis & Towers, and we look forward to welcoming you back during your next visit. Kind Regards, The Fairmont...

Geneva, Switzerland
Reviewed 11 September 2015 via mobile

The Fairmont Heliopolis is located 15 mins drive from the Cairo airport. It has Manx restaurants including an Italian, Japanese and a steakhouse. In the basement there is also a decent pub and a casino. There is a new and an old part of the hotel. The older part is the former Sheraton. The rooms are clean and well furnished,...

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Helpful?
Thank Jamesfood
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above kind review. We are so glad to know that you had a pleasant stay. We look forward to welcoming you back again soon. Kind Regards, The Fairmont Team

Beirut, Lebanon
Reviewed 9 September 2015

It is not my first stay and becoming my place of stay of choice. Well situated in Heliopolis, not far from the airport and close enough to Cairo Down Town outside peak traffic time; which i must say are really rare in this vibrant capital. The rooms are big and confortable but the decor is getting old; Fairmont towers is...

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Helpful?
Thank Gino Y
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are delighted to know that you had a pleasant stay and that Fairmont Heliopolis is becoming your place of stay in Cairo. We always aim to turn our guests’ moments into memories. We look forward to welcoming you back during your next visit. Kind Regards, The Fairmont Team

Dubai, United Arab Emirates
Reviewed 7 September 2015 via mobile

Stayed there for 3 nights. Building and rooms are quiet old but properly renovated. No balconies in the rooms, except if you opt for pool cabanas which have direct access to the pool. Poor breakfast buffet, limited food selection. Location is ideal as its about 10-15 min from airport. If you can afford to spend a bit extra, go for...

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Helpful?
Thank Mohammed S
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are delighted to know that you had a pleasant stay. Regarding your concern about the breakfast buffet, kindly note that it has been communicated to our hotel management, who always aims to refine services for our guests’ convenience. We look forward to welcoming you back during your next visit. Kind Regards,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: $196 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont
Hotel Style:
#14 Business Hotel in Cairo
#15 Luxury Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Heliopolis staff and other travellers.
5 questions
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Questions? Get answers from Fairmont Heliopolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get A room in the 6th floor to be away from the street noise”
H2714CYmohameds, 23 Mar 2017 | Read review
“Enroll in Fairmont club,it is worth it.”
  • bedroom in the suite
  • living and dinning
  • living and dinning
roz_6610, 19 Mar 2017 | Read review
“choose small digit rooms , avoid long walk to room”
MohamedG557, 17 Mar 2017 | Read review
“Wifi is free in the lobby, and free in the rooms for Fairmont Presidents Club guests”
kjkupiec, 10 Mar 2017 | Read review
“We were on the fifth floor and it was very comfortable and quiet.”
38rosebud, 20 Feb 2017 | Read review
5 of 5