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About
4.0
#32 of 209 hotels in Cairo
Location
Cleanliness
Service
Value
Experience style, comfort and exceptional service just 3 kilometers from Cairo International Airport at the Radisson Blu Hotel, Cairo Heliopolis. Immerse yourself in the city's history at sites like the Great Pyramids and the Sphinx - both less than an hour away by car. Or, enjoy modern pastimes at nearby shopping malls, bars and golf courses.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Radisson Blu Hotel in Cairo Heliopolis receives accolades for its cleanliness and stylish atmosphere, with guests particularly appreciating the proximity to the airport and local attractions. While the hotel's amenities and dining variety are popular among visitors, some have noted that certain facilities could benefit from modernization.
The service garners mixed reviews, ranging from commendable attentiveness to occasional lapses in responsiveness. Room experiences also vary, with some guests enjoying the comfort and cleanliness, while others point out issues with noise and the need for updates.
Location
Convenient
Atmosphere
Stylish
Rooms
Neglected
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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I still rate this hotel as a very good one, just like during my lrevious stay here, but I must report that certain things need urgent improvement. Small things, while added together leave a bitter taste, even though the general status of the hotel is a good one. Here are the things which were not pleasant, and where the hotel management should act upon: 1) my colleague had room 225 ( a nice suite), which was located on top of a very noisy restaurant downstairs. The music was very loud, and even though he called the reception at midnight and asked them to do something about ut, nothing happened until 2:30 in the night; a hotel should not be a nightclub! Visitors who want to sleep at night, should avoid that hotel wing! 2) my room (438) was the other half of a suite; my neighbors from 439 were amoking heavily every evening after 10 pm, and a lit of cigarette smoke was coming into my room; I had to open the windows and get “fresh” air from outside! The hotel should have a clear policy on smoking abd non-smoking rooms, and ask guestsbwhat they prefer when they chech-in. 3) in one of the elevators, there was an ad inviting guests to have dinner in the Filini restaurant, with a 20% discount when dining between 6 and 7 pm; We dis this, but the restaurant personnel denied us the 20% advertised discount; We mentioned the ad, then we paid in full; We webt to the reception and menrioned the matter, and the clerck there told us that this diacount applies only for Filini restaurant (he thought we were at the lobby bar); We told him that we were dining at Filini, then he changed the answer and said that the offer is no longer valid. In my opinion, if it is writen and advertised somewhere inside the hotel, it should be respected by the hotel personnel! 4) also at Filini, even though the food was very good and came fast, the prices in the menu are misleading. Additional to the prices listed jn the menu, on the bill you get a 12% service fer, and then VAT on top of the aggregated prices. In the ens, the price you pay is about 30% higher then what is listed in the menu. And, please don’t tell me Inshould have read the small text at the bittom of the page (in Arabic)! At a Radisson this should not be the case, no matter the geography and local culture! Other than that, the hotel is good, very closely located to the airport, with people who try to help as much as they xan (and they can better for a tip).
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis
Responded 1 Feb 2020
Dear Mr. Paul, Thank you very much for taking the time to write us regarding your recent stay at the Radisson BLU Hotel, Cairo Heliopolis. I was delighted to hear that you enjoyed your visit and found the room clean and liked the food taste, I will be sharing your positive comments with all our colleagues as such feedback is always well-received and motivate our employees to continue to offer outstanding service to all our customers. Regarding the restaurant noise that irritated the stay of your friend Room No 225, and the smoke which in your room, please accept our sincere apology for that and please be sure that corrective actions will be taken instantly by the Front desk Department to make it clear for the guest upon check in about smoking/non smoking room and about front/back side of the hotel. as for the old poster in the elevator about the 20% discount; we are really very sorry about that, hope that next visit you will get benefit of much better valid offers for our restaurants. Once again, thank you very much for your constructive feedback and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis, Cairo, Egypt. Sincerely yours, Yousry Ali General Manager
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I have been a guest twice in the hotel , was amazing experience which lead me to think to be a membership in their health club since a year Where do i start , I look forward to my workout time at this gym.Every thing about this place..the equipments, the staff, their guidance and the followups, the ambiance.. is all very impressive. It quickly moved to the awesome energy and knowledge that you get from the trainers here, they are eager to help and will to take time with you. A must try place for anyone who’s interested The pool is awsome and heated in the winter time and the guards are so helpful , Spa is well equipped, jaccuzi , dry and wet sauna are amazing , and even you can get message sessions in a reasonable price Membership schedule is very flexible in timing and you can get a huge discount for the couple membership The best place in the area to achieve all these benefits Thank you everybody and my special thanks to Mr Amr the manager as he always care to solve any issue quickly and i a professional way
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis
Responded 3 Feb 2020
Dear Ms. Magda, Thank you very much for taking the time to rate your recent stay at the Radisson BLU Hotel, Cairo Heliopolis. I was delighted to read that you enjoyed your visit fitness center experience and I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Thank you once again and we look forward to warmly welcoming you back to Radisson BLU Hotel, Cairo Heliopolis in the near future. Yours sincerely, Yousry Ali General Manager
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My company had a meeting last week in Radisson Blu Cairo Heliopolis in Cairo Meeting room and we had a very good experience with the hotel. The team is very helpful and their response to our requests was outstanding. I'd like to thank each and every one of them especially Hossam Tarek and his team. We also have booked accommodation rooms for the attendees from outside Cairo and the feedback we got was that the rooms are clean and comfortable. I'd like to thank Mohamed Sabry for solving any issues we faced on the spot. Looking forward to our next meeting in Radisson Blu.
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Date of stay: January 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis
Responded 2 Feb 2020
Dear Ms. Marwa, Thank you very much for taking the time to rate your recent stay at the Radisson BLU Hotel, Cairo Heliopolis. I was delighted to read that you enjoyed your visit and had a successful meeting. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Thank you once again and we look forward to warmly welcoming you back to Radisson BLU Hotel, Cairo Heliopolis in the near future. Yours sincerely, Yousry Ali General Manager
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Especially in the time of Covid seeing other people’s crumbs and nut pieces on the floor is not what you want to be seeing in a hotel room. It makes you wonder what else they didn’t clean. I just ordered room service and it was delivered to my room. I walked barefoot to the table where it was and felt something underfoot, I looked down and saw pieces of food and nuts and a cocktail stick. I rang and spoke to the manager and I was informed that I would be given a new room shortly. I informed the room service staff that I didn’t want the food then as I was transferring room so could they please take it to keep it warm and deliver it to my new room once I had been moved. The room service staff were very rude and unhelpful and informed me that it was not their business that I was changing room and couldn’t bring the food later. At this point I just asked them to take it away as what was meant to be a relaxing stay was far from it. After a while no one had been to the room so I phoned and asked to speak to the manager. He informed me that I would be moved in less that 7 minutes. Half an hour later I still hadn’t been moved. I rang again and was told that management was coming to my room. They came and moved me to another room, the floor is not totally clean and there are still items under the sofa that haven’t been hovered up but at least there is no food under foot. All in all a very disappointing stay on what should’ve been the relaxing first night of my holiday.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Blu Cairo Heliopolis, General Manager at Radisson Blu Hotel, Cairo Heliopolis
Responded 23 Apr 2021
Dear Nina, Thank you for the review and allow us to apologize for mentioned incident , we will investigate immediatly and take corrective action to ensure better services are in place. Regards Yasser Bahaa General Manager
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I have been in a room with mold stain on a ceiling (I guess it was access to air conditioning). Pain from the ceiling was missing next to the only window. Noise from the street on 8th floor was terrible from the traffic in the street (although I asked for quite room and paid extra at Radisson reservation system to have upper floor (quite ) room. Stains in bathroom, shower poorly working, dirty carpet, sitting area so outdated and dirty that it forced me to use a wooden desk to sit on it. I assumed that I have cleaned it enough to sit on it. Drawer in a working desk opening by itself and not being able to close. Breakfast with small variety and low quality. Again, I have skipped a lot of things there finding them dirty. Only thing that works to some extend is airport shuttle if you organise a car to pick you and some of the stuff is polite. Excluding cleaning lady at the 8th floor who asked me every day in a corridor am I leaving?! And all of this for standard Radisson prices that you see in other hotels as well. Because of all, I advise avoiding this hotel. My only surprise is Radisson who keeps hotel under the brand but again, they have not recognized stay as eligible stay although mentioned as such in the reservation system. Hotel manager will state how sorry he feels (with phrases that they are improving, that he will talk to stuff) but again I advise avoiding this by any cost.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis
Responded 25 Jan 2020
Dear our Valued Guest, Thank you very much for your comments in regards to your recent stay with us. The service provided to our guests is our main concern and it would certainly appear that there was a shortfall in the high standards that we endeavor to maintain at our Hotel and at all Radisson Hotels. Please be informed that I personally have spoken to the concerned Department Heads and clearly expressed my thoughts in regards to your constructive comments and have taken actions in several areas that you have pointed out. Regarding the inappropriate services provided by some of our colleagues, the lack of cleaning of the room, the traffic disturbance .... please be sure that such defects will disappear in a very short time as the hotel already started an intensive training program for all colleagues on the hospitality standards and how to satisfy our valued guests and handle their requirements .. inline with comprehensive renovation plan which already started for all rooms to enhance the room level and fix all such defects. Please be be sure that our brand main goal is YOUR 100% satisfaction guarantee and we are genuinely care that our dearest guests enjoy our excellent services extended to all of them which certainly reflect our product’s efficiency. Once again our apologies and we look forward to providing a far better experience for you during your next visit. Thank you very much for your constructive feed-back and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis Sincerely yours, Yousry Ali General Manager
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Was expecting a higher standard of maintenance and cleanliness given its name. The rooms are good in size but could use some cleanliness. The toiletries were arranged nicely on the sink but when I went in the shower found some of them to be empty and the rest seemed used by the previous occupant. WiFi was good. Breakfast, lunch and dinner has a good variety. The restaurant staff is eager to clear off the plates from the tables. But overall the staff is courteous. Had also booked a Giza tour from the front desk and was expecting a honest answer when it comes to the total expense for the sight seeing etc. However they don't tell you about the hagglers and tip culture in Egypt. It also depends on the taxi driver sent from the front desk. I had heard about it from other tourists but now experienced it as well. Disappointed.
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Fawzy, Other at Radisson Blu Hotel, Cairo Heliopolis
Responded 11 Nov 2020
Dear Mr. Amit, Thank you very much for taking the time to write us regarding your recent stay at the Radisson BLU Hotel, Cairo Heliopolis. It is good to read that you liked the room size and enjoyed your meals. Good to read that you were satisfied for the services provided by our colleagues and the the hospitality standards. Regarding the empty toiletries in the room. we are very sorry for such mistake assuring to you that a corrective action will be taken with all Housekeeping team. As for the misunderstanding happened about the Giza Tour cost, we do apologize for that and please be assured that a spot sever action to be taken to stop asking for tips from our valued guests as such behavior is totally unaccepted by the Hotel management and sure it is against the core of Radisson ethics. It is through constructive comment from our guests such as yours we are able to monitor our hotel operations more closely and take corrective action when necessary. Once again, thank you very much for your constructive feedback and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis, Cairo, Egypt. Sincerely yours, Yasser Bahaa General Manager
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No aircon (cost cutting) and it's 35 degrees outside. No hot WATER ( cost cutting). Food (Sahour) last meal as we are fasting is terrible. The cost per room is over $100 Australian dollars 😱 I am so disappointed with the hotel and I found other customers with the same views. So I don't recommend this hotel for anyone or ask if the aircon, hot water system ans all services are available before you book
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Date of stay: May 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis
Responded 12 May 2020
Dear Ms. Aliya, Thank you very much for your comments in regards to your recent stay with us. The service provided to our guests is our main concern and it would certainly appear that there was a shortfall in the high standards that we endeavor to maintain at our Hotel and at all Radisson Hotels. Please be informed that I personally have spoken to the concerned Department Heads and clearly expressed my thoughts in regards to your constructive comments and have taken actions in several areas that you have pointed out. Regarding the maintenance issues you found in the room; the Air condition, the hot water.., I assure to you that immediate action had been taken and you will notice the difference on your next visit. As for the Sohour meal, please be assured that our newly joined Executive Chef is currently working on enhance the buffet in terms of the quality and variety of the provided items and hope you will notice the enhancement upon next visit. Please be be sure that our brand main goal is YOUR 100% satisfaction guarantee and we are genuinely care that our dearest guests enjoy our excellent services extended to all of them which certainly reflect our product’s efficiency. Once again our apologies and we look forward to providing a far better experience for you during your next visit. Thank you very much for your constructive feed-back and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis Sincerely yours, Mohamed Kamal EAM
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I stayed at this property 8 times since the start of the year. This visit was the worst. Bad Room with disgusting smell. I asked to change it after 10 mins. The Reception always use to tell you that they will give you a good room but that isn't always honest words.
The Breakfast is poor! Not all items are fresh. The bread used look like were baked 2 or 3 days before.
The Parking officer isn’t welcoming you at all. He left his place and I had to stay waiting for him to get out.
Upon check out, there was a foreign couple checking out just before me. The receptionist received the keys and thanked them and that’s it. When it was my turn He asked me to wait for minutes so that they can check my room. In a room with no mini bar!
I found this action completely RACIST and INAPPROPRIATE.
I asked the receptionist to send me an email to send my feedback and they told my that such an enquiry can’t be done through them.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis
Responded 15 Mar 2020
Dear Mr. Ahmed, Thank you very much for your comments in regards to your recent stay with us. The service provided to our guests is our main concern and it would certainly appear that there was a shortfall in the high standards that we endeavor to maintain at our Hotel and at all Radisson Hotels. Regarding the inappropriate services provided by some of our colleagues in the front office, that gave you a feel of discrimination, we are really very sorry for that assuring to you that such behavior is totally against Radisson Blu standards and not accepted at all by the management to have in the hotel any kind of discrimination. We are apologizing again assuring to you that a serious investigation to be opened and sever action to be taken towards who made such unacceptable action. As for the breakfast level, please be assured that our newly joined Executive Chef is currently working on enhance the buffet in terms of the quality and variety of the provided items and hope you will notice the enhancement upon next visit. Please be be sure that our brand main goal is YOUR 100% satisfaction guarantee and we are genuinely care that our dearest guests enjoy our excellent services extended to all of them which certainly reflect our product’s efficiency. Once again our apologies and we look forward to providing a far better experience for you during your next visit. Thank you very much for your constructive feed-back and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis Sincerely yours, Yousry Ali General Manager
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I stayed there too many times over the past decade, but this time, I stayed for 2 successive months in May and June and was experiencing a great professionalism from everybody to the extent that I never felt the odd feeling of staying in just a room away from home and noticing a flourished state all over the hotel. I got accustomed to them all and most of the rooms have been freshly renovated. It was a great daily breakfast buffet, quite professional receptionists, quite professional housekeeping staff and the head Mr. Isaac, and great staff at the lobby bar, the buffet, the health club, and the swimming pool. Most of the time, there were large groups of foreign guests indicating the flourished state of the hotel. Only one area of improvement is to abolish the parking fees for the guests.
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Date of stay: May 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Fawzy, Other at Radisson Blu Hotel, Cairo Heliopolis
Responded 18 Sept 2022
Dear AMohsen, Thank you for your feedback & for taking the time to write about your experience. We delighted to read that you enjoyed your stay. We value your comment about the parking fees, and have shared this with the concerned departments, assuring to you that we are already in the process of becoming more enhanced to continually improve our guest experience. Our very best regards from Cairo from the entire team of Radisson Blu and we do look forward welcoming you with us again in the near future. Sincerely, Yasser Bahaa General Manager
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Starting with check-in, I queued up for around 5 minutes to find when being served since I had a reseveration with Booking.com I had to go to someone else. Check-in from this stage took 24 minutes for something I had already reserved and paid for. The attendant kept checking his phone and cracking jokes with colleagues rather than actually serve me. Finally once done, I was told one of the two rooms I had booked was not ready and someone would be sent up with the key to the other room, however this never arrived and I had to go back down and get it. I had asked for connecting rooms on the reservation but not actually given them until I went upstairs to see the adjacent room was being cleaned and hence free and again had to ask for that room specifically.
The room itself was OK, comfy beds with decent furniture although the fridges in both rooms were not cold. There is free wifi, but you can hear the road noise within the rooms so be wary of that. The bathrooms are small, and in one of the rooms the rub was cracked and some mould around.
An average hotel where staff need training so I'd only recommend this if you need to be close to the airport, otherwise there are better hotels. Also they tied to charge me 175 USD for 5 of us to be picked up by their shuttle from the aiport and returned (it's literally 15 drive away) - absolute rip off (you can do this for around 20 USD in a private vehicle or even cheaper with a local taxi)
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Fawzy, Other at Radisson Blu Hotel, Cairo Heliopolis
Responded 10 Sept 2023
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service. Hope for another opportunity to exceed your expectations. Sincerely Yasser Bahaa General Manager
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Don't know the shuttle cost but the distance between Radisson blue & Cairo airport is just 4 kilometers & takes 10 minutes so i think if you used uber it would be much cheaper & you would find uber cars available 24 hours around Cairo.
There are more places to choose from in the Cairo area.
PRICE RANGE
S$167 - S$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson blu hotel, cairo heliopolis hotel cairo
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
427
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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