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Crowne Plaza Hotel Nairobi

CrownePlaza.comUS$173*
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#23 of 164 Hotels in Nairobi
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$443*
US$173*
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US$181*
US$181*
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Crowne Plaza Hotel Nairobi
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553 Reviews from our TripAdvisor Community

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Showing 516: English reviews
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Paris, France
Reviewed 2 days ago NEW

This is the second time I am booking here. And still enjoying a great place. Very nice rooms, quite place, excellent food, nice bars and lounge where you can easily meet quietly with customers. Las year I tried the nearby Radisson Hotel and it was definitely not as good but at least 25% more expensive...

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Helpful?
Thank Rick T
Lyon, France
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017 via mobile

I've stayed here severally and they keep the high standard fairly well. I had gotten used to old staff so it feels a little awkward with new staff. For starters, I was elite member and the check in guy thought I was platinum for some reason. We cleared that up and got my points as usual. I love the points....

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Helpful?
1Thank Rex T
About Hotel's Favourite Review
Management response:

Dear Rextitus, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kennedy, M Rooms Division Manager

Reviewed 2 weeks ago

Stayed at this facility for 2 days. Apart from the food which i enjoyed the accommodation facilities were not worth the amount I paid. My room had two small beds rather than one larger bed, there were no balconies in the rooms I stayed and had specifically asked for a room with a view of the city which the guest...

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Helpful?
Thank Paul N
Management response:

Dear Paul, I appreciate you taking the time to share your recent stay experience with us. Your feedback is of great importance to us, as it allows us to constantly improve our service and offerings. I take note of your comment regarding the room you were staying in. Please note all our rooms do not have balconies. Please accept my...

Reviewed 2 weeks ago via mobile

The Crowne Plaza Nairobi is a nice business hotel, offering all the necessary amenities. The staff is eager to please and both restaurants offer excellent food. The conference rooms are spacious and the internet connection is fast. The gym is excellent and much larger than anticipated. In summary, the Crowne Plaza Nairobi is a good choice for a business visit.

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Helpful?
Thank Alex031277
Management response:

Dear Alex, Thank you for choosing to stay at Crowne Plaza Nairobi and for taking the time to review us. It's a great pleasure to read such positive feedback regarding the staff, food, conference rooms, internet connection and gym facilities. We do hope that we will have the opportunity to host you at the hotel once again in the near...

Cairo,Egypt
Reviewed 4 weeks ago

an Amazing Clean hotel , in a very good Quiet place in Nairobi , very helpful and friendly stuff. i would recommend it for any body wants to visit Nairobi. as it is in a moderate location and has a very good clean rooms with a very good services.

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Helpful?
Thank ahmed_azab07
Management response:

Dear Ahmed, Thank you for taking time to review us and choosing Crowne Plaza Nairobi as your preferred hotel when in Nairobi. It gives me extreme pleasure by reading your positive reviews about the clean rooms, friendly staff and services. Your positive endorsement for future travelers will go a long way to reassure them of what to look forward to...

Frankfurt, Germany
Reviewed 22 April 2017

Any traveller will get spoilt as the choice of high end Hotels keep increasing in Nairobi. We took the Crowne Plaza as it was the only hotel offering two double beds in one room perfect for a family . Reasonable price about 200$. Great ambience with beautiful decorations Professional and friendly reception team. A very tight yet friendly security team....

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Helpful?
Thank Linda C
Management response:

Dear Linda, Thank you for choosing to stay at Crowne Plaza Nairobi with your family and taking the time to share your detailed feedback. We strive to offer our guests true value for money. We are so glad to hear that you had a good impression of your stay and you were happy with the great ambiance, beautiful decorations, friendly...

Nairobi Region, Kenya
Reviewed 18 April 2017 via mobile

Went to Baraka restaurant..... the hotel was nice..... had lunch at baraka restaurant... the buffet was wanting... ended up getting gastroenteritis afterwards... never going back. Had no issues with the service. The ambience was good.

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Helpful?
Thank fadodo
Management response:

Dear Fadodo, Thank you for taking the time to share your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings. We have enhanced our food offerings at Baraka Restaurant to offer our guests a wider variety to choose from. We would welcome an opportunity for us to restore your faith...

London, United Kingdom
Reviewed 14 April 2017 via mobile

Stayed here for a week whilst on business in Kenya. Quick and easy airport transfer (as arrived at NBO at 21:30, so traffic light). Good security at gate and bags screened at hotel entrance. Reception welcome very good and recognised as IHG member. Upgraded to exec floor which was nice as had access to lounge and breakfast there as well....

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Thank Huw C
Management response:

Dear Huw C, Many thanks for posting a review on Crowne Plaza Nairobi. Am delighted to read that the team at the reception recognized that you are a IHG member and all your complimentary comments about your stay are greatly appreciated. We are especially glad to note that you noticed the ever happy mood from our staff in the lobby,...

Paducah, KY
Reviewed 3 April 2017

While our stay was very short (arrived at 9 p.m. and left by 8 a.m.), we were overall very impressed with the Crowne Plaza and would not hesitate to stay here again. My husband is platinum elite with IHG's Rewards Club loyalty program and we were pleasantly surprised to receive a complimentary upgrade to a jacuzzi suite. The room was...

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Thank jdvmd
Johannesburg, South Africa
Reviewed 25 March 2017

I travel to Nairobi at least twice a month and I always stay at the Crown Plaza. It's location is very convenient if you have any business in the Upper Hill area. I love the bedding in the room and enjoy having the option to request feather pillows. The Club Lounge is relaxing and complimentary food and drinks are provided...

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Helpful?
Thank rjjabba
Management response:

Dear Rjjabba, Thank you for taking time to review us and always choosing Crowne Plaza Nairobi as your preferred hotel when in Nairobi. It gives me extreme pleasure by reading your positive reviews about your stay with us. From the convenience of the hotel, beddings, feather pillows, club lounge, Wi-Fi, gym facilities, heated pool to amazing breakfast, we are all...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $205 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#13 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#23 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on rooms on the 5th - 8th floors with the view of the city. The lower floors have no views at all.”
539pauln, 15 May 2017 | Read review
“New wing upper floors good.”
paulcN6059GS, 9 Mar 2017 | Read review
“308 good size suite, quiet & comfortable.”
JamesPAB, 1 Mar 2017 | Read review
“Try rooms in the new wing”
Mimmina1967, 25 Feb 2017 | Read review
“Smile, be attentive to the staff. Even number club rooms have a better view”
papalorenzo, 18 Feb 2017 | Read review
5 of 5
CrownePlaza.com
US$173* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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