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Crowne Plaza Nairobi

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Traveller (187)
Room & Suite (92)
Dining (39)
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Overview
  • Excellent45%
  • Very good40%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“upper hill”(32 reviews)
“the club lounge”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Nairobi
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Offers from Crowne Plaza Nairobi
Special Offer: Book Direct and Save
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Reviews (690)
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All reviewsbaraka restaurantupper hillthe club loungepillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomsairport transfertaxi serviceconference facilitiesspecial thanksbreakfast buffet is
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1 - 5 of 647 reviews
Reviewed today via mobile

Nothing was working in room including A.C, TV and other arrangements. Instead solving issue hotel staff was defending always. Hotel wasted nearly 2 hours trying to solve problems but no luck. to change the room Not recommending this hotel to any one.

Thank mohitsoneji
Hotel's Favourite
Reviewed 1 May 2018 via mobile

5 years since I first stayed here. The welcome just keeps on getting warmer and warmer. The staff know me by name which is nice. I checked in at 1am on arrival and my Club room awaited. Being a Spire Elite member is a good...More

Thank cue-em
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 2 May 2018

Dear Guest, Thank you for your great review and 5 star rating! We appreciate your loyalty as a Spire Elite IHG® Rewards Club member! It’s exciting to read that you have stayed with us 11 times and your stay just keeps getting better! We value...More

Reviewed today

We were as a family(2 adults, a 13yr old and a 9yr old were on the way to safari park, stayed overnight at the Crown Plaza. Immigration delays put us well past dinner time at the hotel. But looking at our haggard family, the great...More

Thank RP001
Reviewed today

Both the old wing and the new wing of the Crowne Plaza Nairobi provide excellent conditions. Being and SPG member helps, but the staff remain friendly and consistently professional. Breakfast buffet is on point, and so are other dining facilities. The spa experience is also...More

Thank M Y
Reviewed 2 days ago

I was travelling to Nairobi, Kenya and whenever I asked someone which location to stay the response was always ‘Upper Hill’ so I looked for a hotel in that area and found the Crowne Plaza. I have stayed in Crowne Plaza’s before and they are...More

Thank 0504Traveller
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded today

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$150 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$150 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (187)
Room & Suite (92)
Dining (39)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
l7hgw
9 June 2018|
AnswerShow all 2 answers
Response from MoKad | Reviewed this property |
Isn’t terribly close to the airport, just to be aware
1
Vote
goodkaiya
7 February 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
23 August 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
Room Tips
"If you wish to see the city then anywhere above the 5th floor"
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"Ask for a room with a view of the city"
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"The place to be when out of home. Fifth floor, corner room, large with an outside view"
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"High rooms best"
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