We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Ole Sereni

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Ole Sereni
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,211 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Ole Sereni
See the most recent reviews
Showing 1,127: English reviews
Reviewed 20 July 2016 via mobile

Stayed for 5 days. Excellent location, facing the national park, close to the airport. The breakfast had everything you could think of and starts at 6am which is perfect for business people. Was there on a Thursday evening and the management team mixes with guests to get their feedback. Much better than just writting something on a piece of paper...

 Report
Helpful?
Thank Paolo M
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive experience. I am very pleased to learn that your stay was pleasant and you enjoyed our small gathering. We look forward to welcoming you back.

Mogadishu, Somalia
Reviewed 19 July 2016

Service not always very good. Waited 45 min for a minute steak one morning. Waiters mostly very slow in helping a person. In general a good hotel, very neat and clean. Some areas need attention, but otherwise a pleasant stay

Review collected in partnership with this hotel
 Report
Helpful?
Thank rowlandd232
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I have taken note of your concern and we will address it right away. We look forward to welcoming you back.

Gauteng, South Africa
Reviewed 18 July 2016

Bad service at reception, waiting too long. The room not properly cleaned and the food was not up to standard. The hotel transfer was also a disappointment, not willing to assist with bags at the airport.

Review collected in partnership with this hotel
 Report
Helpful?
Thank tshepish0m
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I regret to learn about your experience. Please allow us to contact you to further learn about it.

Reviewed 17 July 2016 via mobile

Went for the buffet as we were short of time (had a plane to catch) . It took 30 minutes to get drinks served. Asked for bill which took another 30 minutes. Food was OK against much higher expectations - not good value for money. Best thing to say is that the view from the patio is by far the...

 Report
Helpful?
Thank Martin T
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I regret to learn about the inconveniences you faced and ensure they are rectified right away. We look forward to welcoming you back.

Reviewed 13 July 2016 via mobile

Hotel is situated near the National park. From your hotelroom you can have a view on the park. Rooms are clean, coffeemaker available en fridge. Food in the restaurant is very nice, poolbar menu not many choices, but if you have special requests. The staff in the hotel is so friendly and helpfull

 Report
Helpful?
Thank Linda Z
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn about your experience and we look forward to welcoming you back.

Ankara, Turkey
Reviewed 12 July 2016 via mobile

I stayed for two nights in Ole Sereni. The room with the nice National Park view seemed very nice but I had few complaints: the bed I slept in was a queen bed made by 2 single beds and the middle of the bed where these two beds meet was very uncomfortable. I woke up few times in both of...

 Report
Helpful?
Thank Fırat N
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I regret to learn about the inconvenience you faced. We ensure they are dealt with right away and look forward to welcoming you back.

London, United Kingdom
Reviewed 11 July 2016

The hotel is incredibly convenient if you need to be at the airport, but otherwise, it was really overpriced and the rooms were very, very simple. Check in took forever and was super inefficient, and our air conditioning was broken and had to be fixed which was pretty annoying at 10pm at night. The cafe/bar with the outside terrace was...

 Report
Helpful?
Thank HeatherKennedy
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I have taken stock of the inconveniences you faced with us which will be dealt with right away. I do apologise for this inconvenience caused and request you to reconsider our services in future with an assurance that our services will be top notch. We look forward to welcoming you back.

Nairobi, Kenya
Reviewed 11 July 2016

Some of the staff is very hostile, spoke to me very rudely while trying to get milk for my baby, they had set up milk next to the room and refreshments which were not meant for all guests but for people visiting for a conference,i went to fill not knowing its not meant for everyone, one of the staff came...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Mbula K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for bringing this issue to my attention. Please allow me to contact you to understand your complaint further.

Kampala
Reviewed 11 July 2016

Ole Sereni as a Hotel is very nice as it is middle in a Safari Park. However, in the evening the restaurant was fully occupied, the restaurant in the upper floor as well. Almost all guests were people from outside (not residents) and upstairs was a private function. Hotel management forgot who has priority! If residents don't find free table,...

 Report
Helpful?
Thank swisscut
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your very valuable feedback. I sincerely regret to learn about your dining experience. Our priority has always been our in-house guest but we surely failed to showcase it. I can assure you that this incident will be looked into right away and we request you to reconsider our services in future...

Greater London, United Kingdom
Reviewed 11 July 2016 via mobile

The hotel itself it's clean, well kept and tidy. The rooms are the same, little touches like rose petals on the bed. Breakfast is expensive though at $35 per person for buffet style food is a bit steep. Pool is quite small also. The aircon in the room didn't get very cold even after the engineer came and had a...

 Report
Helpful?
Thank James_B4876
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret the inconvenience you faced with the Air-conditioning which is now sorted and we look forward to welcoming you back.

386 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (320)
Viewed
Room/Suite (65)
Viewed
Bathroom (14)
Viewed
View from Room (26)
Viewed
Hotel & Grounds (68)
Viewed
Dining (42)
Viewed
Pool/Beach Area (8)
Viewed
Other (97)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (66)
Viewed
Pool/Beach Area (3)
Viewed
Dining (20)
Viewed
Hotel & Grounds (9)
Viewed
Business Centre/Function Rooms (5)
Viewed
Room/Suite (12)
Viewed
View from Room (3)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Nairobi hotels
0.5 km away
Eka Hotel Nairobi
Eka Hotel Nairobi
#14 of 164 in Nairobi
713 reviews
0.9 km away
The Boma Nairobi
The Boma Nairobi
#8 of 164 in Nairobi
601 reviews
5.5 km away
Fairmont The Norfolk
Fairmont The Norfolk
#6 of 164 in Nairobi
926 reviews
Show Prices
Show Prices
Show Prices
6.6 km away
Villa Rosa Kempinski Nairobi
4.7 km away
Fairview Hotel
Fairview Hotel
#5 of 164 in Nairobi
1,229 reviews
4.6 km away
Sarova Stanley
Sarova Stanley
#7 of 164 in Nairobi
1,075 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: $307 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Jovago.com and Cheap Tickets so you can book your Ole Sereni reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Luxury Hotel in Nairobi
#15 Business Hotel in Nairobi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
14 questions
Ask a question

See all questions (14)

Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are there during day time, a room facing the park is nice, even though few animals seem to come close enough to see.”
 of 5 bubbles Plumesie, 28 Mar 2017 | Read review
“Try the Masai suite”
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
 of 5 bubbles 188sanac, 23 Mar 2017 | Read review
“Request room with view of Nairobi National Park.”
 of 5 bubbles GBoese, 21 Mar 2017 | Read review
“ask for a room with a national park view”
 of 5 bubbles AgBryn, 12 Mar 2017 | Read review
“Make sure you have a park-view room. And ask for a la carte menus during the buffets.”
 of 5 bubbles PostcardPress, 27 Feb 2017 | Read review
5 of 5