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Ole Sereni

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Ole Sereni
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1,223 Reviews from our TripAdvisor Community

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Showing 1,138: English reviews
Reviewed 17 May 2016 via mobile

I changed to Ole Sereni from my usual hotel because of its location, it is much nearer the airport. The traffic is still a nightmare and takes 15-25 minutes to reach the hotel from the airport. A pleasant clean hotel, nice restaurant and staff all seemed very nice. Rooms were on small side but sufficient. A good view of the...

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Helpful?
Thank Pwalker19
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for choosing our services and for the positive feedback. We look forward to having you back with us soon.

Johannesburg, South Africa
Reviewed 17 May 2016 via mobile

I really was blown away by the niceness of every staff member we met The proximity to the airport is brilliant. The view over the national park is great. The Eagles bar and steak house was really good. The only negative was the airconditioning in the room and the shower head was like the one you get in a caravan...

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Helpful?
Thank Glynda K
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. I have taken note of your concern related to air-conditioning and shower head. We will address it right away and look forward to welcoming you back.

White Plains, New York
Reviewed 17 May 2016

I cannot properly review t his property because we were there a total of 6 hrs - all spent sleeping between flights. I would have been happy to be there longer - and during daytime hours so I could look out over the reserve. What I saw briefly while checking in and out looked lovely.

Review collected in partnership with this hotel
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Thank pmrpmb
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your short experience. We surely look forward to welcoming you back.

Reviewed 15 May 2016

We decide to have dinner out, than we went to the Ole Sereni Restaurant at the fourth floor, we had a very very nice waiter called Mr Paul. He was a big help to us on choosing the right dish, the perfect drink, and the Barmen and the Cheff were also perfect! I really recommend you to go and have...

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Thank Graziela C
Ghulam S, General Manager at Ole Sereni, responded to this review

I truly thank you for sharing such a positive review. Paul is one of our Star performers and I am glad you enjoyed his services. We will surely share your sentiments with him and surely look forward to welcoming you back. Karibu Tena

Lahti, Finland
Reviewed 14 May 2016

Booked a day room during a short layover in Nairobi, and it was a real treat. Wonderful view to the natural park. The staff was attentive and seemed genuinely kind. I highly recommend the spa treatments (much needed after a week of hard work in Western Kenya). Food is nice and with a lot of variety. Airport pick up /...

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Helpful?
Thank Rii H
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive experience. I am glad you enjoyed our Spa services and we look forward to having you with us soon.

Mombasa, Kenya
Reviewed 12 May 2016 via mobile

Very welcoming. Humbling reception. Very apetizing food. Excellent customer care. And very clean and comforting rooms. I would recommend businesses to have their conferences here because this hotel accomodates all cultures very well.

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Thank Peter M
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for your raving reviews. I am very pleased to learn about your pleasant experience and look forward to welcoming you back.

London, United Kingdom
Reviewed 10 May 2016

Lovely hotel, will be back very soon! A very relaxed hotel with all the facilities that you need. All the staff were charming & couldn't do more for you! My room was amazing & I had a fantastic view of the game park - great stay!

Review collected in partnership with this hotel
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Thank sh21311
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for posting an overwhelming response. I am very pleased that we got Full Points and look forward to welcoming you back.

Cairo, Egypt
Reviewed 10 May 2016

I was not a guest in the hotel, though I went to the "big five" restaurant they offer quality food and the restaurant is overlooking the Nairobi National Park. the restaurant was a very nice one and offering good menu with a lot of varieties, they offer steak marinated with Jack Daniels just amazing.

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Thank Amir H
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your culinary experience. Jack Daniels stake is one of my favourite ones as well :) We look forward to having you back with us soon.

Liverpool
Reviewed 10 May 2016

This hotel has a number of plus points – great Wi-Fi in the rooms for VOIP calls, an excellent standard of food on the dinner menu, good security in and around the hotel and staff who were both pleasant and efficient. In addition I had a room which looked over the National Park and although no wild animals made their...

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Thank JohnSCD
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. Regarding your comment on rooms looking tired, I would like to mention that we are ion the process of giving them a facelift and in your future visits, you will see enhanced interiors. We look forward to welcoming you back.

Le Mont-sur-Lausanne, Switzerland
Reviewed 9 May 2016

Every bod is doing their best, welcoming and bringing a lot of concerne and attention to their customers. The 4th floor restaurant is a great location with a magnificent view on the Park Too bad our room were facing the other side giving a totally different comfort along the high way in construction...

Review collected in partnership with this hotel
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Thank X1262KHjohnv
Ghulam S, General Manager at Ole Sereni, responded to this review

I thank you for sharing your positive experience. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: $308 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
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Questions? Get answers from Ole Sereni staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are off corridors - try and get one far away from the doors connecting to the main stair way.”
Dom9610, 23 Apr 2017 | Read review
“Ask for a room overlooking the National Park”
stevefI4622GQ, 11 Apr 2017 | Read review
“Pick something on the park side of the hotel for a chance to see animals from your balcony.”
matthewastauffer, 5 Apr 2017 | Read review
“If you are there during day time, a room facing the park is nice, even though few animals seem to come close enough to see.”
Plumesie, 28 Mar 2017 | Read review
“Try the Masai suite”
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
188sanac, 23 Mar 2017 | Read review
5 of 5