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Southern Sun Mayfair Nairobi

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#9 of 163 Hotels in Nairobi
Certificate of Excellence
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Southern Sun Mayfair Nairobi
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827 Reviews from our TripAdvisor Community

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Showing 721: English reviews
Mombasa, Kenya
Reviewed 22 December 2015

Stayed at the mayfair after being discharged from hospital for a night, didn't experience much in terms of hotel amenities, but i just can't forget the quality to the buffet dinner, the chefs and the waiters, simply awesome. I can bet they have the best buffet in nairobi in that price range! i wish i had an extra stomach, coz...

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Helpful?
Thank Mo G
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Mo G Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Vienna, Austria
Reviewed 17 December 2015

The hotel should better coordinate with organizers of an event in order to communicate the real price of the accommodation (it's an unpleasant surprise to discover that the rate was changed during the check-in). The coordination has to be improved also for transport and shuttle services. The reception called several times very late to communicate information already known. Awful nights...

Review collected in partnership with Tsogo Sun Hotels
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Thank 177yvesh
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 177yvesh Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for the level of service delivery you experienced during your stay. Your comments have been constructively communicated to the relevant departments to assist us in improving our service...

Valletta, Malta
Reviewed 17 December 2015

The souther Sun Hotel is located a fews metres from the Westgate Mall. The service is very good and the employees are courteous and welcoming. The rooms are cosy and satisfactory. The buffet breakfast, lunch and dinner are excellent and provide value for money. In general short stay at the Southern Sun Mayfair Nairobi was a memorable one. I will...

Review collected in partnership with Tsogo Sun Hotels
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Thank StatisfiedGuest
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear StatisfiedGuest Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

East London, South Africa
Reviewed 16 December 2015

I stayed here on a business trip. Great reception on arrival by a staff member named Charles. He was cheerful and friendly. I was given a towel to refresh myself and nice, cold juice. I appreciated this. I went up to my room - it as big, clean but the problem is that it was a smoking room, so it...

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1Thank Abongile S
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Abongile S Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our Development Team for consideration and we look forward to welcoming you back to Southern Sun...

Nairobi Region, Kenya
Reviewed 14 December 2015

The quality of service is very good with well trained staff but the hotel rooms wash down the quality as there are no slippers in the hotel rooms, no toothbrush and paste, for a hotel of your caliber and considering your charges you need to improve on your hotel rooms. Thank you

Review collected in partnership with Tsogo Sun Hotels
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Thank alicewangok
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear alicewangok Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our Housekeeping and Development Teams for consideration and we look forward to welcoming you back to Southern...

Brussels, Belgium
Reviewed 14 December 2015

This hotel consistently provides a quality, pleasant, and efficient stay in Nairobi. An oasis of calm in a garden style hotel near downtown and Sarit Center. I have stayed there four times this year and recommend it.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Scott M
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Scott M Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Waalwijk, The Netherlands
Reviewed 7 December 2015

Lovely stay. Indeed a true oasis in hectic Nairobi. Nice room, basic gym, beautiful garden, good restaurant and warm people. The only drawback was the live music during dinners, which was not quite up to standard.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Marcel V
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Marcel V Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us . We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our Food & BeverageTeam for consideration and we have since reviewed our Wednesday evening entertainment...

Mumbai (Bombay), India
Reviewed 5 December 2015

If you really want to combine the good weather of Nairobi and stay in a very natural atmosphere this is the one. Located at the heart of the city westlands it is actually isolated from the hustle bustle. Has good Indian restaurants nearby.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Kalyan M
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear KalyanM Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Maputo, Mozambique
Reviewed 3 December 2015

My guest in Nairobi was very excellent! The Hotel staff and environment is very wonderful. One thing very amazing is related with the friendly environment and courtesy of the staff. I was in other Southern Sun Hotel but the Mayfair I will keep it in my mind.

Review collected in partnership with Tsogo Sun Hotels
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Thank 611zacariasm
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 611zacariasm Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager

Nairobi, Kenya
Reviewed 27 November 2015

Conference room AC was noisy and temperature controls not easily achieved Other facilities were good; lunch restaurants full and squeezed Good garden for teamwork Good safety brief given Good service at meal times and in conference service

Review collected in partnership with Tsogo Sun Hotels
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Thank aliceaumam
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear aliceaumam Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your experience overall. Your comments have been constructively communicated to our Maintenance Team for corrective action and we look forward to welcoming you back to Southern Sun...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 

Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Price Range: $273 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#9 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Mayfair Nairobi staff and other travellers.
12 questions
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Preston, United Kingdom
6 months ago
2 months ago
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7 months ago

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Questions? Get answers from Southern Sun Mayfair Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No idea. Wasn't crazy about going through an outdoor maze to get to my room.”
 of 5 bubbles fatimau_13, 5 Jan 2017 | Read review
“ground floor rooms are worth the extra as you can sit outside and chill.”
 of 5 bubbles wimbledonjoshis86, 4 Jan 2017 | Read review
“rooms overlooking the garden are the best. rooms towards the street can get somewhat noisy.”
 of 5 bubbles vet0n0, 25 Dec 2016 | Read review
“We stayed in room 253 and loved it.”
 of 5 bubbles 930michaelm930, 16 Dec 2016 | Read review
“ask for a room overlooking one of the pools or a garden area”
 of 5 bubbles thewilsonswanderings, 4 Dec 2016 | Read review
5 of 5