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InterContinental Nairobi

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InterContinental Nairobi
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949 Reviews from our TripAdvisor Community

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Showing 860: English reviews
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Reviewed 4 days ago NEW

We travelled to Nairobi last March for a week. We spent 4 days in Nairobi and 4 days in Masai Mara. We wanted a comfortable hotel in the city as we knew we would have enough advantures during the Safari. The hotel knew that my fiance was about to propose so they upgraded us to an upscale room and they...

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Helpful?
Thank AASSfamily
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear AASSfamily Thank you so much for your review of our hotel. I am pleased to hear that you were delighted by our staff nice and attentive service. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dieter Franke Area General Manager – East Africa

Oak Brook, Illinois
Reviewed 1 week ago

I like the location, the breakfast menu was very good and the gift shop has good items. I recommend room with a city view for people watching. Front desk clerk need to be more friendlier. Plenty of seats in the lobby, excellent when waiting for transfer and tours.

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Helpful?
Thank mary a
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Mary a Thank you for your candid review. We are happy to know that you liked our breakfast, gift shop and the city view. We appreciate your comments on Front Desk agent. We will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back...

Casablanca, Morocco
Reviewed 1 week ago

I stayed at same hotel more than 7 years ago with my husband and we loved the location and rooms then. However, this time i did not enjoy my stay there. It seems that no major renovation has been done while many other new 5 starts hotels has opened in Nairobi. The room was good, clean and comfortable but the...

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Helpful?
Thank Danddana
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Danddana Thank you for your candid review. We apologize that part of your recent stay did not meet expectations. We specifically take note of your feedback on Security arrangements, the gym and the check-in experience. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to...

Kolenchery, Kerala, India
Reviewed 2 weeks ago

First thing we noticed is the tight security arrangements being in Nairobi! Rooms are excellent. We had a city view with birds on trees. Excellent food and service from various restaurants - Bhandini Indian, Pool (Intercontinental) restaurant, etc. We did not use other facilities like the swimming pool since we were staying there as part of package tour to Masai...

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Helpful?
Thank sojanipe
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear sojanipe, Thank you for taking the time to share your stay experience with us. It was a great pleasure hosting you. I am glad to receive the most comprehensive review about our hotel and services on Trip Advisor. Your positive remarks on the level of security and facilities are very much appreciated. It is also great to know that...

Reviewed 3 weeks ago

We had a fabulous time at this hotel. It was my wifes birthday and we had 5 staff deliver a beautiful cake and sing Happy Birthday to her. It was truly memorable. The room was first class as well as the grounds and needless to say the service was 5 star. Thank you to your staff for your welcomiing.

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Helpful?
Thank Brett S
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Brett S, Thank you for taking the time to write your review about our hotel. It was a great joy hosting you. I am delighted to know that your stay was unforgettable and so pleased to receive fantastic remarks on our facilities and colleagues’ outstanding service. At InterContinental Nairobi, we take pride in providing supreme service and accommodation to...

Reviewed 3 weeks ago via mobile

Hotel excellent location. Rooms are excellent and squeaky clean. A variety of restaurants at the hotel used pool bar and it was excellent. Breakfast very good. Staff very helpful. Security very tight at the hotel

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Helpful?
Thank Francois F
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Francois F, Thank you for taking the time to give us feedback on your stay. It was a great joy hosting you. I am so pleased to receive your wonderful review and appreciate positive observations on our colleagues’ exceptional service, comfort of facilities and delightful F&B offering. At InterContinental Nairobi, we always strive to meet and exceed our guests’...

Luanda, Angola
Reviewed 3 weeks ago via mobile

The pros : genuine and caring staff, particularly in the restaurant. Lots of meeting rooms. The cons : all of the hotel is urgently requiring a full renovation. Rooms are small, bathroom are tiny and won't accommodate two people at the same time, decoration seems to be dating from when the hotel was built. If you are taller than average...

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Helpful?
Thank Olivier B
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Olivier B, Thank you taking the time to write your review about your recent stay. It was a great joy hosting you. I am so pleased to hear that you found our colleagues welcoming and supportive. I also appreciate you highlighting the condition of our facilities and make a sincere apology for the cause of inconvenience to you. We...

Mumbai (Bombay), India
Reviewed 4 weeks ago

This is one of the best hotels in Nairobi near to the market place and with some good sight seeing options.. ratewise as well this hotel is easy on budjet and not overboardly expensive the food is good especially Continental food and African local food the staff is good and overall nice hospitality received it was value for money stay...

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Helpful?
Thank ganeshbhandari2011
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear ganeshbhandari2011 I am delighted to hear, that you had a very nice experience while staying with us at InterContinental Nairobi. Your detailed review and feedback is much appreciated and I am pleased to know that you enjoyed our food and hospitality. We are looking forward welcoming you again soon. Kind regards, Dieter Franke General Manager

Reviewed 4 weeks ago via mobile

Great hotel and super friendly staff. They are very attentive and helpful. Always smiling which makes you feel at home. The buffet near pool area with tasty food. Will for sure come back and the location is great too

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Helpful?
Thank Faa1984
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Faa1984, Thank you for taking the time to write your most outstanding review. It was a great pleasure hosting you. I am so delighted to know that you found our colleagues welcoming and supportive. I am glad to also hear that our delightful F&B offerings at Makuti met your expectations. At InterContinental Nairobi, we always strive to meet and...

Reviewed 15 March 2017 via mobile

Very good for meetings and conference. Cool and quiet for leisure, meals by the pool is Awesome. Incomparable with any other within the Nairobi CBD. Ample and secure parking. Book a room to the east wing and enjoy the magnificent scenery of the Kenyan Landmark Parliament.

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Helpful?
Thank Bonface K
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Boniface K, Thank you very much for taking the time to write your review. It was a great joy having you stay with us. I am so pleased to receive wonderful feedback about our hotel’s ideal location, serene atmosphere and F&B offerings. It is great to hear that your room offered you a fantastic view of Parliament buildings. I...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $207 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#20 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
13 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher is better, less noise from the very busy street and huge parking lot at the front”
Danddana, 11 Apr 2017 | Read review
“I am not sure may be top floor (7th) with a city view”
  • View through the window
  • Bed all perfect
  • City view from the room
  • The room
  • Trees full of birds
sojanipe, 5 Apr 2017 | Read review
“choose the rooms facing the poolside for pleasant views”
ganeshbhandari2011, 24 Mar 2017 | Read review
“Ask for a room away from the lift shafts”
BRYANP541, 29 Jan 2017 | Read review
“Certain floors are refurbished recently. So may be ask for rooms in one of those floors.”
GodwinT3, 14 Jan 2017 | Read review
5 of 5