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InterContinental Nairobi

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Traveller (405)
Room & Suite (173)
Dining (34)
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Overview
  • Excellent28%
  • Very good42%
  • Average20%
  • Poor6%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from InterContinental Nairobi
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,145)
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All reviewsindian restaurantthe club loungeterrace restaurantpool barroom servicecentral locationpool sidebusiness triprooms are nicebreakfast buffet isenjoyed my staymasai maraihgsecuritysafariconciergegym
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311 - 315 of 1,042 reviews
Reviewed 5 June 2016 via mobile

There are better choices for an upscale business hotel in Nairobi. In general the property is tired and in need of an update and renovation. The room I was assigned had worn and dirty carpet. The bathroom while functional, had cracked tiles, dirty grout and...More

Thank CallieSLC
Response from Dieter_Franke, Manager at InterContinental NairobiResponded 7 June 2016

Dear CallieSLC, Thank you for taking time to write your review. I appreciate your feedback, highlighting a lot of details on your stay and experience. Thank you for sharing these observations as this enables to target problem areas for continued development. I am aware of...More

Reviewed 4 June 2016

Stayed here in March...special thanks to Cecilia from the plantation cafe who went out of her way and lent me her phone to make an urgent call...also Maud and Faith. Excellent service. George at concierge was great. I will be back. There are no negative...More

Thank wayne53
Response from Dieter_Franke, General Manager at InterContinental NairobiResponded 6 June 2016

Dear wayne53, Thank you for taking time to share your experience on your recent stay with us. I am grateful for your kind words. It is a great pleasure to hear that our colleagues’ service behavior impressed you and that they succeeded to make you...More

Reviewed 2 June 2016

The staff were amazing, from the front desk, concierge, to the dining crew. They went above and beyond to make us feel welcome and meet all of our needs. The room was moderately updated, nothing really special to talk about. They were clean. The security...More

Thank tarynlw
Response from Dieter_Franke, General Manager at InterContinental NairobiResponded 6 June 2016

Dear tarynlw, I am so pleased to receive your exceptional review. It was indeed a great pleasure hosting you. It makes me proud read your praise of our team – our supreme goal is to ensure that our guests’ stay is unforgettable all through. Your...More

Reviewed 2 June 2016 via mobile

This hotel is in Nairobi center area . It a good hotel compared to the others in the area . If you arrive Nairobi noon time the traffic is very bad it takes more than an hour to reach the hotel . Furniture in the...More

Thank Saif H
Response from Dieter_Franke, General Manager at InterContinental NairobiResponded 6 June 2016

Dear Saif H, I appreciate your great feedback, highlighting a lot of details on your stay and experience. Thank you for sharing these observations. It is great to receive positive remarks about our delightful Indian menu in Bhandini Restaurant and Room Service. I am happy...More

Reviewed 30 May 2016

It was an excellent week end we want as 4 families to spend week end there we enjoyed by the heated swimming pool. the staff for room service was great and the waiter and the supervisor on the both terrace and Indian Restoration was very...More

Thank vfayez
Response from Dieter_Franke, General Manager at InterContinental NairobiResponded 2 June 2016

Dear vfayez, Thank you for the kind words you have shared with us here on Trip Advisor. I am happy to learn that your weekend was well spent. It is encouraging for the teams in our F&B outlets to read that their efforts are well...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$135 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#25 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$135 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#25 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (405)
Room & Suite (173)
Dining (34)
Pool & Beach (18)
Business Centre & Event Rooms (25)
Questions & Answers
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Laura F
16 April 2018|
AnswerShow all 5 answers
Response from Vivekknegi | Reviewed this property |
USD is best for foreign people. They accept credit card as well and is safe.
0
Votes
Megan J
11 October 2017|
Answer
Response from Dieter_Franke | Property representative |
Dear Megan J, Warm greetings from InterContinental Nairobi! Thank you for taking the time to write to us. Wilson Airport is approximately 5 kilometers from our hotel via Uhuru Highway. Depending on the time of the day... More
0
Votes
Megan J
11 October 2017|
AnswerShow all 4 answers
Response from Dieter_Franke | Property representative |
Dear Megan J, Thank you for your inquiry. We have a Sauna and Steam room. Our Fitness Centre is located at the basement level of the hotel. I do hope that you will enjoy our services at the facility. Kind... More
0
Votes
Room Tips
"Higher floor rooms are quite good"
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"Higher floors have less A/C unit noise"
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"the rooms on the 2nd floor with the view of the hotel drive way are the best"
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"ask for rooms with the tree view ;) and watch the storks nest every evening"
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