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Hilton Nairobi

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Hilton Nairobi
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1,172 Reviews from our TripAdvisor Community

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Showing 1,030: English reviews
Seoul, South Korea
Reviewed 12 July 2015

queit and suitable for one person. But the bath room is a little big narrow. Supervision of bed rooms excellent. Keep it up. Hospitaility also welldone. The lunch menu is narrow, if possible increase the diversity.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ephrem Hassen G
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, We place great value on your custom and your continued relationship with Hilton and thank you for taking the time to share your valuable feedback with us. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always taken pride in ensuring that our guests have the...

Geneva
Reviewed 10 July 2015

The Nairobi Hilton is showing a bit of age, but the same cannot be said of its service ethic. While the hotel needs updates in many areas to keep pace with the very high quality competition nearby from the likes of Serena, the service and attention to detail really set this hotel apart. Our conference activities in the hotel demanded...

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Helpful?
Thank andrewcrosby
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest, and thank you for choosing to stay at the Hilton Nairobi. We are glad that you were very satisfied with your overall experience and enjoyed every moment of your stay. We truly appreciate the fine compliments you make about our team members hospitality, support and dedication to...

Lagos, Nigeria
Reviewed 8 July 2015

Great reception by staff, quiet, clean and fantastic location. I checked in pretty late but was still attended to with a smile. From past accommodation in same hotel over the years, service delivery has remained high. The location is also a great advantage to business people with little time to go round the city. All you need is within walking...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Diran O
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, thank you for taking the time to share your valuable feedback with us; It was truly a pleasure to serve you. We sincerely appreciate the fine compliments you make about our quality of service that has remained high over time and the hospitality of our reception team. Believe me, it is comments such as yours that make all...

Mumbai
Reviewed 7 July 2015

Hotel per- se was first rate. No complaints. Except I wished I got a room without a column in the middle. Otherwise the room was OK. Does look like the bathroom needs refurbishments but I guess the Hotel knows that. Staff very courteous and befitting of the brand.

Review collected in partnership with Amoma.com
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Helpful?
Thank Anthony A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your experience and enjoyed your stay with us, thank you for mentioning our team members professionalism. Our team takes great pride in offering our guests inspiring stays, We also note your comment with regards of the structural setup of...

RAK, United Arab Emirates
Reviewed 5 July 2015

The Hilton in Naroibi has rooms that looks like a 2 star hotel, for the price they ask the rooms should look nicer. The furniture is from 1970 or older maybe, the bathroom was not a bathroom for a 5 star hotel. In Naroibi the Laico hotel or Tribe hotel look like a 5 star hotel but Hilton I just...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Marie B
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, We thank you for taking the time to share your valuable feedback with us, and we do appreciate your constructive feedback which will go a long way to improve our standards and service delivery to our guests. Unfortunately the physical state of our facility did not meet your expectation during your recent stay with us, as you indicated...

Zanzibar Island, Tanzania
Reviewed 1 July 2015

I stayed at The Hilton Nairobi for 3 nights. Because of its location traffic is bad and getting in and out of the city adds at least another 20 minutes to your journey. Naturally noise levels are high. The rooms are old and the carpets can do with a wash. I reported a torn shower curtain at reception on my...

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Helpful?
1Thank Francois L
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guests, Thank you for taking a moment to share your experience. We regret to see that the outlook and housekeeping of our facility did not meet your expectation and I am indeed very sorry that we did not meet your expectation. Our Executive team is currently reviewing your comments to put corrective measures in place. I regret to read...

Nairobi, Kenya
Reviewed 30 June 2015

Located at the heart of Nairobi city and roughly 5km from JKIA Airport,Hilton hotel is a centerpiece gem.spectacular view at night of the whole city towering other buildings.from the reception to conference rooms and beds the hotel upholds the same Hilton standards.good customer service,no free Wi-Fi ,spotless clean great location and easy access around town.however being at the city center...

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Helpful?
1Thank MercieMyra1
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for coming back to us with your review about your stay at the Hilton Nairobi. We are glad that you were satisfied with our teams hospitality, housekeeping and great customer service. I am delighted to see that you enjoyed the spectacular view of the city during the night. Believe me, it is comments such...

Reviewed 29 June 2015

i was in nairobi for a week for an annual alumni meeting hosted at the Hilton, this hotel is amazing, the floor sparkle literally with cleanness, the conference rooms are very spacious for any event, and there is a restaurant called travellers inn with incredible food and a wide variety on the menu for anybody regardless of where you come...

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Helpful?
Thank Hannah H
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Your continued patronage and comments are a vital part of our growth, for which we are most grateful. With pleasure we read your compliments and truly appreciate the good comments you make about our housekeeping and the facilities. We are glad to note that you were satisfied with your overall experience. Thank you very much for choosing to...

Accra, Ghana
Reviewed 27 June 2015

A very good experience. Had a very satisfying experience based on the cost of the room i was made to pay for. Hope to return and recommend to other friends and colleagues. The idea that Hilton could provide top quality service for a reasonable cost was more than appealing to me.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Isaac K
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are delighted about the nice compliments appreciating the quality of service provided by our Team. We also thank you for your compliments regarding Hilton Nairobi being...

Frankfurt, Germany
Reviewed 25 June 2015

Review collected in partnership with Amoma.com
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Thank frankmG7033EB
martin v, General Manager at Hilton Nairobi, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $179 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The top most room have the best view of Nairobi”
victork2542016, 20 Apr 2017 | Read review
“Rooms are quite well furnished and comfortable.”
Nyiel, 12 Apr 2017 | Read review
“The higher the better”
IanS521, 12 Apr 2017 | Read review
“Room on the top floors to get excellent views of downtown Nairobi”
Sundncr, 28 Mar 2017 | Read review
“I advise travelers to choose room from 7th floor and above”
benjamind467, 9 Mar 2017 | Read review
5 of 5