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Nairobi Serena Hotel

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Traveller (382)
Room & Suite (112)
Dining (71)
Overview
  • Excellent55%
  • Very good37%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (945)
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Traveller rating
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463
311
52
14
12
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All reviewsleading hotels of the worldroom servicevery nice hotellong flightafrican artbreakfast buffetan oasisbusy cityrooms are comfortablecentral locationgift shopsafari tripmain restaurantbusiness hotelmasai maramaghrebsecurity
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1 - 5 of 852 reviews
Reviewed 3 days ago via mobile

Stayed at Nairobi Serena Hotel for two nights on July 13th and July 14th, 2018 before starting our 16 days Safari. This was our third stay at this hotel and there was no disappointment. Excellent service, clean and decent room, good breakfast, lunch and dinner...More

Thank Pravin_Patel-Atlanta
Reviewed 4 days ago via mobile

Great hotel, very clean and well kept. The service was satisfactory. Reception has room for improvement as I was charged full amount though I had made a downpayment. This was resolved but I had had to step in and show the lady at reception the...More

1  Thank Cathy K
Reviewed 4 days ago via mobile

Overall, really exceptional - the atmosphere and architecture, the service, the rooms balconies. You have great gardens that make you feel like you are in an oasis, excellent bar with great service and seating outside and nice and attentive staff. You feel really taken care...More

Thank Martina B
Reviewed 1 week ago

At the time when I was at the hotel, it was undergoing some renovations. Even still, none of that detracted from how beautiful it looked. The staff are polite and incredibly helpful. It is recommended that one take a deal that includes the breakfast since...More

1  Thank Craig L
Reviewed 2 weeks ago

I had been to the Serena Hotel about 10 years ago and so was pleased when presented with the chance to stay there again - the hotel is still very nice, but in need of updating, which they are undertaking. The breakfast buffet is amazing,...More

1  Thank JGL37
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$215 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#11 Spa Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$215 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#11 Spa Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (382)
Room & Suite (112)
Dining (71)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
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lindajp
23 June 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
Distance isn’t the issue it’s all about traffic!
1
Vote
Nate05
12 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
Room Tips
"The bar had a Samba band on when we stayed, not a problem for us, but check when you arrive if there’s a band..."
Read review
"All the rooms are simply gorgeous"
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"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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