We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Nairobi Serena Hotel

915 reviews
Save
Traveller (368)
Room & Suite (112)
Dining (72)
Overview
  • Excellent55%
  • Very good37%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$258.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Nairobi hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "2cc4acca78ac4b16a2c75d38eb842d18", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302552,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79400111],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":258,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"2cc4acca78ac4b16a2c75d38eb842d18","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":258,"lowestMetaPrice":258,"additionalPartner":false,"highestMetaPriceDisplay":258,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":258,"lowestMetaPrice":258,"highestMetaPriceDisplay":258,"hotelName":"Nairobi Serena Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjJjYzRhY2NhNzhhYzRiMTZhMmM3NWQzOGViODQyZDE4IiwiQUlLIjoiNjExMjRlMmI3MDg1NGJlOTgxZmM3N2ZkMjJlZmQwNTMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$258", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79400111":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (915)Write a Review
Filter reviews
828 results
Traveller rating
450
303
49
14
12
Traveller type
Time of year
LanguageEnglish
More languages
450
303
49
14
12
Show reviews that mention
All reviewsleading hotels of the worldroom servicevery nice hotelturn down servicelong flightbreakfast buffetan oasisbusy cityrooms are comfortablecentral locationgift shopmain restaurantbusiness hotelmasai maramaghrebsafarisecurity
FilterEnglish
Updating list...
1 - 5 of 828 reviews
Reviewed 2 weeks ago via mobile

Standard facilities, old building, just normal quality of rooms and facilities but the price is high class international hotel. Only location is very good. Located in down, easy to access Westlands, Upper Hill, Lavington etc.

1  Thank 석건이
Reviewed 4 weeks ago via mobile

This hotel aims to be 5 star but I would not grade it such at this time as the room was tired.The hotel is under renovation so may improve.I was disappointed that we did not have any hot water and the early breakfast we had...More

Thank humpty1
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 2 weeks ago

Thank you for taking the time to share your experience following your stay with us. Kindly note that we were delighted to know that you found our offer and service delivery to your satisfaction and thank you for pointing out where you feel we could...More

Reviewed 4 weeks ago via mobile

Great place to have coffee and meet friends. Walking distance to city centre. Currently undergoing renovations but still worth the time. Be careful however as this hotel due to it's strategic location is loved by both political camps in Government and opposition as a meeting...More

Thank Edgar M
Reviewed 18 January 2018

Excellent services, and common areas. Good variety and quality of food. Good rooms but old -fashionned but they are in a refurbishment process. Need to improve the check and welcome processess. The staff are nice, always with a smile.More

Thank danielcastellanolois
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 2 weeks ago

We appreciate you taking the time to share your experience on your stay with us. We were delighted to know that you found our offer and service to your satisfaction. Kindly note that we value guests' feedback as this motivates us to improve. Thank you...More

Reviewed 15 January 2018

Traveling with a group of people and found I left my passport at previous stop. It was sent to this hotel by courier. Courier lost it! The manager, hotel staff and porters were so nice and genuinely supportive during this ordeal. I will never forget...More

Thank WHSBookLady
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 2 weeks ago

We appreciate you taking the time to share your experience on your stay with us. Kindly note that as a Team, we strive to ensure our guests are given the best service. We look forward to another opportunity to be of service to you, hopefully,...More

View more reviews
PreviousNext
123456166
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$232 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#9 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$232 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#9 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (368)
Room & Suite (112)
Dining (72)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Nate05
12 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
joankogo84
15 June 2017|
AnswerShow all 4 answers
Response from vivian m | Reviewed this property |
Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
0
Votes
PreviousNext
123456
Room Tips
"rooms overlooking entrance and road are noisy those overlooking the Park are better"
Read review
"During renovation request a room as far away from the construction area....It is a bit more quiet."
Read review
"Ask for a room overlooking the park if you like to see the big birds!"
Read review
"Try to get a room with no adjacent occupant behind the TV wall."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing