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Nairobi Serena Hotel

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Traveller (372)
Room & Suite (112)
Dining (72)
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Overview
  • Excellent56%
  • Very good36%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (933)
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459
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52
14
12
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All reviewsleading hotels of the worldroom servicevery nice hotelturn down servicelong flightbreakfast buffetan oasisbusy cityrooms are comfortablegift shopsafari tripbusiness hotelmasai maramaghrebsecurityafricagym
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331 - 335 of 842 reviews
Reviewed 14 May 2015

I have travelled to Nairobi with my business partners and happen to stay at this hotel for 2 nights. This hotel lives upto its reputation, amazing cuisine, breakfast and services. It has got great lobbies for Quick Meetings.More

Thank Suchit P
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 28 May 2015

Allow me to take this opportunity to thank you for sharing your experience during your recent stay with us. Please note that we aim to exceed our guests' expectations and therefore your comments are very important to us, as this motivates us to improve on...More

Reviewed 6 May 2015 via mobile

The Maghreb Restaurant really is the "Go To" place for serious business breakfast meetings. Their buffet style is expansive yet inexpensive. The waiters are attentive yet polite. But oat of all their response to my "unique dietary demands "were met with an assurance that they...More

1  Thank Moses M
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 6 May 2015

Allow me to take this opportunity to thank you for taking the time to give us feedback on your stay here. My team and I are delighted by your experience at Café Maghreb as it is our aim to ensure all our guests' needs and...More

Reviewed 5 May 2015 via mobile

Always great to come back to this hotel it's more of a business place but the staff are always great the only place I like to critic is sometimes in the Aksum bar service can be slow,lack of focus at time and worst of all...More

Thank Anne B
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 6 May 2015

Thank you for taking the time to give us feedback on your last stay with us. It is always a pleasure to host you during your trips to Nairobi. I would like you to kindly note that it is our aim to always exceed our...More

Reviewed 8 April 2015

My Name is Tony I recently had a holiday booked with my wife and two children through WildTrek Safaris in Nairobi who arranged our complete holiday arrangements where we stayed in the Nairobi Serena and then the Serena in Masai Mara. The trip, service and...More

3  Thank loony_lun
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 May 2015

It is always a pleasure to host and be of service to all our guests. I am delighted that your trip was memorable and that you hope to return in the near future. I will be sure to pass on your positive comments to the...More

Reviewed 7 April 2015

Always enjoy coming back to the Nairobi Serena Hotel, staff are always friendly and polite, waiters are always smiling. Breakfast is always good, even at peak times, when the breakfast buffet was a bit thin, the management were quick to set up to the plate,...More

Thank Balloothebear
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 May 2015

It is always a privilege to have returning guests such as yourself stay with us. My team and I appreciate you taking the time to give us feedback on your last stay here. Your positive comments are the motivation we need in order to carry...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$215 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$215 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (372)
Room & Suite (112)
Dining (72)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
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Nate05
12 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
joankogo84
15 June 2017|
AnswerShow all 4 answers
Response from vivian m | Reviewed this property |
Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
0
Votes
Room Tips
"All the rooms are simply gorgeous"
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"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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"Ask for a room overlooking the park if you like to see the big birds!"
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