We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont The Norfolk

Save
Traveller (479)
Room & Suite (105)
Dining (29)
Overview
  • Excellent52%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$153.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Nairobi hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "f9945f63fc8d43038d4eabdb8c8dd548", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302553,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[44156166],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":5,"year":2018},"checkout":{"day":7,"month":5,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":153,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"f9945f63fc8d43038d4eabdb8c8dd548","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":201,"lowestMetaPrice":153,"additionalPartner":false,"highestMetaPriceDisplay":201,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":201,"lowestMetaPrice":153,"highestMetaPriceDisplay":201,"hotelName":"Fairmont The Norfolk","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImY5OTQ1ZjYzZmM4ZDQzMDM4ZDRlYWJkYjhjOGRkNTQ4IiwiQUlLIjoiZGM5ZGE5YmRmODllNDhiMmI2NDE2MDAzMTI2M2RlZDAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/05/2018", "checkOut": "07/05/2018", "lowestPrice": "US$153", "hasDates": true, "hacComplete": true, "contentIdMappings": {"44156166":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","moduleList":["handlers","tracking"],"template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","moduleList":[],"template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,142)
There are newer reviews for Fairmont The Norfolk
See the most recent reviews
Filter reviews
1,043 results
Traveller rating
534
343
88
56
22
Traveller type
Time of year
LanguageEnglish
More languages
534
343
88
56
22
Show reviews that mention
All reviewstatu restaurantlord delamere terracecin cin barcolonial eraold world charman oasisheated poolgift shopbeautiful hotelmasai marabreakfast buffet isbusy cityeast africasafari tripstandard roombusiness tripdowntown nairobi
FilterEnglish
Updating list...
11 - 15 of 1,043 reviews
Reviewed 3 weeks ago

Jambo. This a colonial style hotel set in the middle of Nairobi. Although it is surrounded by buildings, it has a beautiful courtyard garden setting.They have 2 restaurants, one of which is a more upmarket with a great steak selection, with the other less formal....More

Thank Vivian W
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 3 weeks ago

Dear Vivian W, Thank you for choosing Fairmont The Norfolk and for taking the time to share feedback from your recent stay. Your commentaries regarding our beautiful courtyard garden setting, dining options, friendly and efficient staff, lounge and bar with good selection of spirits and...More

Reviewed 4 weeks ago via mobile

It's always a pleasure to dine at the tatu restaurant. Beautiful ambience, amazing food and super amazing service. Especially Ken. Super nice guy. And to all the rest of the staff too. Good job. Also the food does not take too long once you order.More

Thank Jamillah H
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 3 weeks ago

Dear Jamillah H, Thank you for choosing to dine at Tatu Restaurant, Fairmont The Norfolk My team and I appreciate your feedback and it is a pleasure to note that you were pleased with your overall experience and the service at Tatu; especially from Ken....More

Reviewed 4 weeks ago

In February 2018, I had the opportunity to go for a once in a lifetime experience: a safari in Kenya. The first step was a stay in the country’s capital city, Nairobi. There, as a launch point for my safari – just like most of...More

Thank CedricDamourParis
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 3 weeks ago

Dear CedricDamourParis, Thank you for choosing to stay at Fairmont The Norfolk as part of your safari and for taking the time to share your feedback. We always welcome feedback from our guests and more so when it is so complimentary. Our team will be...More

Reviewed 4 weeks ago via mobile

This hotel is fantastic. It feels very safe, is in a good location and I had a wonderful stay here. Was visiting Nairobi for work and stayed here with my colleagues. I’ve been to Nairobi a few times and this is the best hotel I’ve...More

Thank answersonapostcard
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 4 weeks ago

Dear answersonapostcard, Thank you for choosing to stay with us and for taking time to send us feedback from your stay. The team and I are delighted to read that you enjoyed your overall experience whilst staying with us. It is a pleasure to note...More

Reviewed 4 weeks ago

The Norfolk and the very helpful team are seriously impressive when it comes to taking a break from Nairobi life for a day or two. Thanks all for making it such a relaxing Stay-cation - your kind hospitality, wonderful hotel and amazing food (Tatu dinner...More

Thank harry1183
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 4 weeks ago

Dear harry1183 Thank you for taking time to rate us. We are delighted to note that your hotel experience from arrival to departure was relaxing and to your satisfaction. We are also especially pleased to read that you enjoyed the hospitality and amazing food. The...More

View more reviews
Most Booked Properties in Nairobi, Kenya
See all 178 hotels in NairobiSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$188 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$188 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Mickeymwas
11 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
Votes
Gloria S
30 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
Vote
Room Tips
"Call the hotel they will Call the hotel they did all they could for us and everything was perfect."
Read review
"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
Read review
"Go for the 1937 Suite Building - lovely rooms!"
Read review
"Rooms around the gardens are great"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing