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Fairmont The Norfolk

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Fairmont The Norfolk
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909 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Reviewed 2 weeks ago via mobile

We stayed at Fairmont The Norfolk here in Nairobi Kenya a few days ago. My husband accidentally left his passport in our room safe. An extremely honest security employee (named DANIEL) retrieved it, notified us in Samburu, and safe guarded it for us. We recovered the passport when we arrived back at the hotel today. We are extremely grateful for...

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Helpful?
Thank Marilyn V
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Marilyn V, Thank you very much for taking the time to write a review on your Fairmont The Norfolk experience. We are pleased that you were happy with the facilities and the service and delighted to note that your experience was exemplified by the reactiveness of a member of the team to meet your needs. It’s always a pleasure...

San Francisco, California
Reviewed 3 weeks ago

We stayed there twice and good experiences both times. Rates are reasonable especially if you are a "Fairmont member". The good is good. The staff is so helpful. Great massage, wonderful workout facility and heated pool.

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Helpful?
Thank BridgettSF
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear BridgettSF, Thank you very much for choosing Fairmont The Norfolk as your preferred hotel in Nairobi and more so for taking the time to post the feedback of your wonderful experience with us. It's always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Best regards, Moshi Perera General Manager,...

Nairobi, Kenya
Reviewed 4 weeks ago

We thought that a quiet and romantic weekend was what we needed but how wrong we were to choose this hotel. It would have been nice to get a welcome and smile at least when we arrived and at that point we could have overlooked that. Reception was a disaster. We tried to ask the desk clerk about the room...

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Helpful?
Thank JohnBreit
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear JohnBreit, Thank you for taking the time to review your visit to our property. Your feedback is of great importance to us allowing us to constantly ameliorate our service and offerings. Indeed it is most disappointing to read and note the experience you have outlined. Please accept my most sincere apologies for the all shortfalls experienced which is well...

Reviewed 17 January 2017

We stayed for one night in Jan and wish we'd stayed longer. As soon as you walk in you realize the level of comfort this hotel provides. Very secure and friendly staff. Room was very clean, had great WIFI and AC, comfy bed. They gave us fruit in the evening, (yum!) and little rhino figurines before we left. The gym...

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Helpful?
Thank Niti B
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Niti B, Thank you for choosing to stay at Fairmont The Norfolk and taking the time to share your feedback. We are delighted to note that your overall stay with us surpassed your expectations. Your kind words are highly appreciated and will be eagerly passed on to the entire team. It was an honor to host you and we...

Addis Ababa, Ethiopia
Reviewed 17 January 2017

Very good location, beautiful gardens, comfortable rooms and reliable personnel always available for your needs. Food is very good, specially the rib-eye steak in Tattoo. Excellent breakfast with very nice personnel.

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Helpful?
Thank Cheikh T
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Cheikh T, Thank you for choosing to stay at Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction. We aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours. We look forward to seeing you on your...

Chester, United Kingdom
Reviewed 12 January 2017

Once again, we stayed here before and after a Safari, in November and December 2016. It is still a marvelous experience, and we will be back again this year. One slight problem with breakfast - cold omelets on two mornings!

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2Thank Tomains
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Tomains Thank you for choosing to stay at Fairmont The Norfolk before and after your Safari, in November and December 2016 We are delighted to note that your hotel experience was memorable and you will be returning later this year. We do look forward to seeing you back. We apologize for the cold omelets. Your comments have been shared...

Charlotte, North Carolina
Reviewed 3 January 2017

The Fairmont Norfolk was the first stop on a Micato Safari. Needless to say it was a superior stay with good food and beautiful grounds. The staff was attentive, responsive and cordial. The rooms overlooking the courtyard have a small balcony that is great for writing and relaxing and the bar makes a good gin and tonic.

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Helpful?
Thank Susan M
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Susan M, Thank you for taking the time to post your review on Fairmont The Norfolk. We are very pleased to read your complimentary feedback regarding your stay with us as part of your safari trip. We look forward to welcoming you back in the near future. Best regards, Moshi Perera General Manager, Fairmont The Norfolk & Fairmont Mara...

Switzerland
Reviewed 3 January 2017

The hotel is situated in the center of Nairobi city and it provides the utmost serenity and high quality service. The rooms are old style but well maintained and furnished to provide luxury and comfort. There is a gym with adequate fitness machines and open for 24 hours. The restaurants serve high quality food and provide 24 hours room service....

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Helpful?
Thank Smaher90
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Smaher90, Thank you for taking time to rate us. We are delighted to note that your hotel experience was to your satisfaction. The team; especially Catherine and Tabitha; will be delighted to note your comments. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to...

Bangkok, Thailand
Reviewed 25 December 2016

Stayed overnight and was really impressed with the hotel, steeped with history with interesting photos everywhere. Very professional and friendly staff and outstanding buffet breakfast. The gardens are lovely and the heated pool is a real plus. The rooms are very clean and well appointed. Unfortunately my room has many mosquitoes as I found out when trying to sleep (the...

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1Thank dkirwin
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear dkirwin, Many thanks for your review on Fairmont The Norfolk The team and I are delighted to read that you appreciate the history of the Hotel and enjoyed the facilities we have to offer. Please do however accept our most sincere apologies that the quality of your sleep was ruined by the mosquitoes. We assure you that we have...

Nairobi, Kenya
Reviewed 23 December 2016

Was there on a business trip. Every long day as the day drew to an end, the only thing keeping me walking and smiling was the thought of the cozy beds waiting for me behind that door. Many hotels overlook little details but I have to say that despite being 100% occupancy and hosting massive conferences and being a hectic...

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2Thank Birdb0y
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Birdb0y, Thank you very much for choosing to stay at Fairmont The Norfolk. We appreciate your positive comments regarding your stay with us and are especially glad to hear that you had a great conference and enjoyed the comfortable bed. We are however very disppointed to hear about the kettle and that some of the staff were rude. We...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $223 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose the room one up from standard and really liked it.”
 of 5 bubbles Grams98, 20 Feb 2017 | Read review
“Close to the National Park, Luxurious, Amazing Guest Service Team!”
 of 5 bubbles trishgayton1980, 15 Feb 2017 | Read review
“Room overlooking the lovely gardens”
 of 5 bubbles sswf224, 13 Feb 2017 | Read review
“Old part of the hotel is nice. The newer rooms have outside gardens.”
 of 5 bubbles BridgettSF, 30 Jan 2017 | Read review
“I suggest no booking this hotel at all”
 of 5 bubbles JohnBreit, 22 Jan 2017 | Read review
5 of 5