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Fairmont The Norfolk

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Traveller (479)
Room & Suite (105)
Dining (29)
Overview
  • Excellent52%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (1,141)
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533
343
88
56
22
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533
343
88
56
22
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All reviewstatu restaurantlord delamere terracecin cin barcolonial eraold world charman oasisheated poolgift shopbeautiful hotelmasai marabreakfast buffet isbusy cityeast africasafari tripstandard roombusiness tripdowntown nairobi
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21 - 25 of 1,042 reviews
Reviewed 7 March 2018

I stayed two nights at the Norfolk en route to the Masai Mara and on the way back. I have visited a few times over the years and love the Norfolk. It is a stunning hotel, with unique charm, several gardens and open areas. The...More

Thank Les P
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 13 March 2018

Dear Les P, Thank you for returning to stay with us before and after your safari. Your support over the years is greatly appreciated. We so are delighted to read that you love The Norfolk and appreciate the charm of the Hotel & that you...More

Reviewed 2 March 2018

My wife and I stayed for a couple days before our Safari. The staff went out of their way to ensure it was a special stay for us. We spent our 25 th wedding anniversary night at the hotel, and had made special requests. The...More

Review collected in partnership with fairmont.com
Thank ddoucett
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 8 March 2018

Dear ddoucett, Thank you for choosing to stay at Fairmont The Norfolk before your safari and celebrating your 25th Wedding Anniversary with us. My team and I appreciate your feedback and it is a pleasure to note that you were pleased with your room and...More

Reviewed 2 March 2018

The Norfolk is a classic luxury hotel in Nairobi....and a terrific place to stay overnight before flying into the Masai Mara or any of the famous Kenyan safari parks. The international flights arrive late in the evening, and the Norfolk is convenient, close by, fully...More

Thank elizabethaO242CA
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 8 March 2018

Dear elizabethaO242CA, Thank you for taking time to rate us. We are delighted to note that your hotel experience was made to be a memorable one at The Norfolk The team will be encouraged to note your comments as there is nothing more rewarding than...More

Reviewed 28 February 2018

If I was coming to Nairobi for the first time and wanted a 5 star luxury hotel that would serve all my comfort and business needs, the Norfolk would be perfect. Great location, helpful and friendly staff, excellent food very well appointed and equipped and...More

Thank Lewis S
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 8 March 2018

Dear Lewis S, Thank you very much for choosing to stay at Fairmont The Norfolk. We are pleased to note that you appreciated our location, helpful, friendly staff and excellent food. We are however sorry that you feel we do not value our history. On...More

Reviewed 27 February 2018

The hotel is within the city in a very nice and quiet area. The rooms are very clean but I did not quite like the service. The prices are also quite expensive and therefore not ideal for local tourism. However, an overall good choice if...More

Thank Neema N
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 8 March 2018

Dear Neema N, Thank you for staying with us and taking the time to post a review. The team and I are delighted to read that you enjoyed your stay; and especially our location and clean rooms. We have taken note of your concern with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$188 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$188 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
11 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
Votes
Gloria S
30 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
Vote
Room Tips
"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
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"Go for the 1937 Suite Building - lovely rooms!"
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"Rooms around the gardens are great"
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"Courtyard view"
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