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Fairmont The Norfolk

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Fairmont The Norfolk
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909 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Bengaluru, India
Reviewed 18 December 2016

Great Property, Great Location, Affordable luxury. The property is located ideally in the heart of the city. Great breakfast. Gym facilities normal. Good interiors and rooms. Clean and neat for the price you pay. Spread over large parcel of land. Heritage and excellence.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Cherian M
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Cherian M, Thank you very much for choosing Fairmont The Norfolk and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive such positive feedback! Thank you for sharing your overall wonderful experience with us and we hope you will stay with us again in the not so distant future....

Addis Ababa, Ethiopia
Reviewed 17 December 2016

Nairobi can be daunting for the visitor even the business visitor. Fairmont The Norfolk exudes calm and this together the seemingly effortless attention to detail ensured that this part my business stay was outstanding

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Richard B
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Richard B, Thank you for posting a review on Fairmont The Norfolk The team and I are delighted to read that you enjoyed and appreciated the services and facilities in “our calm oasis in the middle of a busy city”. We do look forward to welcoming you back soon. Best regards, Moshi Perera General Manager, Fairmont The Norfolk &...

Washington DC, District of Columbia
Reviewed 11 December 2016 via mobile

The grounds of the Norfolk are really beautiful. There is a huge courtyard which the rooms look over. Only spent a night, so didn't really get to explore the hotel much, and breakfast wasn't included in my rate. The room was REALLY nice. Very well appointed, and they had a delicious fruit basket for me on arrival. My only gripe...

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Helpful?
Thank Nikhil_Advani
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Nikhil_Advani, Thank you for taking the time to review your recent stay at Fairmont The Norfolk. The team and I are delighted to read that you enjoyed your brief stay; especially the gardens, your room and the fruit amenity. We note your comment regarding the internet and assure you that now that you joined our Fairmont Presidents Club, you...

Dar es Salaam, Tanzania
Reviewed 10 December 2016

I have always wished to sleep in the The Norfolk and I did! This hotel reminds you that Kenya was a British colony which is not a bad thing because your past is your past, however, much you wish it away. The problem with the hotel is when you get treated like all blacks were treated in the 1950s. That...

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Helpful?
Thank Abiria
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Abiria, Thank you for choosing to stay at Fairmont The Norfolk to fulfill a long standing wish to stay with us and for taking the time to review your stay at our property. We are delighted to note that you enjoyed the charm and heritage of the history retained within the property. However, I was concerned to note your...

Dubai, United Arab Emirates
Reviewed 8 December 2016

Amazing property with pristine rooms and good choice in F&B. From a service perspective was truly 5 star with good attention to detail. Had a few issues during c/o with the billings but a small thing which did not effect our overall stay...

Review collected in partnership with Fairmont Hotels & Resorts
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Thank Amit01
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Amit01, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you enjoyed your visit and especially the service and F&B offerings. We apologize that the billing was not smooth and will ensure to improve on this. We do look forward...

Vancouver
Reviewed 6 December 2016

We arrived at 9 pm and booked the meet and greet - loved this service as picked us up on the tarmak and drove to customs - cleared through "special " line and off to the hotel. Surprised by security as it is quite high but also comforted by this.

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Helpful?
Thank Lenore V
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Lenore V, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your feedback from your recent stay. We are delighted that you were happy with the service during your stay and especially the airport transfer and the security. The team and I aim to surpass our guests' expectations and nothing encourages...

MUMBAI, India
Reviewed 4 December 2016

Excellent rooms, wonderful maintenance, great restaurants and food quality.... an overall experience of good value for money.. The bar is well stocked and offers wonderful snacks and the dinning restaurant is full of good service and good food choices.

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Helpful?
Thank Vijay/Ashish R
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Vijay/Ashish R Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! Thank you for sharing your overall wonderful experience with us and we hope you will stay with us again in the not so...

Swansea, United Kingdom
Reviewed 4 December 2016

Well, it's my second time staying here after a pretty mediocre stay last time. I thought I'd give it another chance. Sadly, I was disappointed yet again. I think the worst part of the hotel is the restaurant (which I ate in pretty much every meal my entire stay...). For such a supposedly high end hotel, the food is really...

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1Thank bagelobagel
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear bagelobagel, Thank you for giving us a second chance and choosing to stay at Fairmont The Norfolk. We also appreciate you taking the time to once again review your stay at our property and for sharing your concerns. Please accept our most sincere apologies for the all shortfalls experienced at the Restaurant. You will note that we did respond...

Frankfurt, Germany
Reviewed 1 December 2016

Sunset of the terrace quenching you thirst with an ice Tusker is the finest way to end the Day. You a choice of eating venues from a chargrilled steak on the terrace to the dining Room and an international fine restaurant. My pretence is the terrace. There are rooms in the manecured gardens or in the main building. The rooms...

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Helpful?
Thank Michael L
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Michael L, Thank you for choosing to stay with us and for taking time to rate us following your recent stay. We are delighted to read that you enjoyed your stay with us; especially dining at The Terrace, the comfortable rooms with lovely linen & towels, the pool, the service and the gardens. The team will be inspired by...

New York
Reviewed 30 November 2016

Ended a 3-week trip at the Fairmont in Nairbo and was grateful for paying a very slight premium to other hotels based on a deal I found on their website. The beds are super comfortable, the bathrooms are clean, the soap/shampoo/conditioner were refreshing in a citrus-y way. and there was excellent water pressure. It felt luxurious to step into the...

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank nycadventurer2016
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear nycadventurer2016, Many thanks for posting a review on Fairmont The Norfolk The team and I are delighted to read that you appreciated the value for money of your stay with us and all your complimentary comments about your stay are greatly appreciated. We are especially glad to note that you noticed our attention to the safety and security of...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $223 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Fairmont Hotels, Travelocity, Jovago.com, Agoda and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
8 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose the room one up from standard and really liked it.”
 of 5 bubbles Grams98, 20 Feb 2017 | Read review
“Close to the National Park, Luxurious, Amazing Guest Service Team!”
 of 5 bubbles trishgayton1980, 15 Feb 2017 | Read review
“Room overlooking the lovely gardens”
 of 5 bubbles sswf224, 13 Feb 2017 | Read review
“Old part of the hotel is nice. The newer rooms have outside gardens.”
 of 5 bubbles BridgettSF, 30 Jan 2017 | Read review
“I suggest no booking this hotel at all”
 of 5 bubbles JohnBreit, 22 Jan 2017 | Read review
5 of 5