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Fairmont The Norfolk

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Fairmont The Norfolk
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926 Reviews from our TripAdvisor Community

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Showing 848: English reviews
London, United Kingdom
Reviewed 21 January 2016 via mobile

Hotel has an excellent location, just across from the university of Nairobi and near the central part of town. The service is terrific the gym excellent the pool very nice and the food of excellent quality. In addition there is a very good gift shop. I would highly recommend this hotel.

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Helpful?
Thank aleviii
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear alevii, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We certainly look forward to welcoming you back in the not so distant future. Best regards, Davide Bertilaccio Area General Manager, Kenya Fairmont...

White Pine, Tennessee
Reviewed 19 January 2016

Nice hotel with very good service. Room was very large as was the bath. Wife and I stayed here at beginning and end of safari package. Everyone was very nice. The food was good but I am afraid that I may have gotten food poisoning from the pepperoni pizza I had for dinner the night we flew back to London....

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Helpful?
Thank Jonathan L
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Jonathan L, Thank you very much for choosing to stay at Fairmont The Norfolk again; at the beginning and end of your safari and more so for taking the time to post your feedback on Trip Advisor. We appreciate your positive comments regarding your stay with us. We are however very sorry to hear that you may have experienced...

Nairobi Region, Kenya
Reviewed 9 January 2016

This is an oasis in the middle of bustling Nairobi. We have had coffe here a number of times and really enjoyed it. On our most recent trip we had a light breakfast at 11:30 despite the fact that breakfast had officially ended at 10:30. This was very kind of the staff.

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Helpful?
Thank Ken B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Ken B, Thank you for taking the time to write to a review on Fairmont The Norfolk. We are pleased to read that you have had coffee here a number of times and enjoyed it. We also appreciate your feedback regarding the breakfast served at 11:30am. It is our aim to surpass our guests' expectations and we are happy...

Carefree, Arizona
Reviewed 9 January 2016

Driving up you think you going into military high security entrance. Once inside you feel very comfortable with the staff and garden like settings. This hotel looks like nice business environment and has two nice restaurants. A staff member will walk you to your room and explain how every thing works. Best thing I liked about the place is WIFI...

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Helpful?
1Thank carefreecruiser
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear carefreecruiser, Thank you for choosing Fairmont The Norfolk and for sharing your feedback. Your commentaries regarding your stay with us are very much valued. We are delighted that we were able to meet your expectations. We look forward to welcoming you back. Regards, Davide Bertilaccio Area General Manager, Kenya

London, United Kingdom
Reviewed 9 January 2016

Throughly enjoyed staying at Fairmont, staff were very friendly and helpful. The hotel was set in a beautiful grounds and was very clean and quite. Excellent I would definitely recommend it to friends and family.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Farhiya235
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Farhiya235, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! Thank you for sharing your overall wonderful experience with us and we certainly look forward to welcoming you back in the not so...

Sao Paulo, SP
Reviewed 7 January 2016

We stayed twice at the Fairmont, each time for 1 night. We flew in from Dubai and went on to Tanzania the next day. On the way back we did the same. The hotel is very well located in the city and only 45min from the airport. The staff are very nice starting from the pick up at the airport...

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Helpful?
Thank Malte H
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Malte H, Thank you very much for taking the time to review your two recent one-night stays in our property while travelling to Dubai and Tanzania via Nairobi. We appreciate your feedback and are very glad to read that you enjoyed our overall stay with us; especially the airport transfer experience, our dining options, charm of the Hotel and...

Castillion
Reviewed 6 January 2016

Centrally located, very secure and with really good customer service. Stayed again , this time for 3 weeks. Breakfasts are excellent with all you can imagine and a bit more, too pricey in reality though @$30USD, go for the a la carte breakfast menu its ok. for price and good for choice. Tatu is a lovely restaurant, but again pricey....

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Helpful?
Thank ChrisCastillion
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear ChrisCastillion, Thank you for returning to stay with us at Fairmont The Norfolk and for taking the time to review your recent 3-week stay. We welcome your feedback and we are delighted to read that you enjoyed your stay with us; especially Tatu Restaurant, Pambo Gym, the rooms and breakfast. We note your comment regarding our pricing and would...

Nairobi
Reviewed 3 January 2016 via mobile

Having two young energetic girls (2 & 7 yrs old) to feed is hassle enough without having to do so on an early Sunday morning before a long trip. From their valet parking to the thorough but friendly security checks,I really could not fault them. Pauline and Moses catered to the girl's every whim.It begun with hot chocolate served in...

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Helpful?
Thank Moses M
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Moses M, Thank you for coming to Sunday Brunch at Fairmont The Norfolk and for taking the time to share your feedback. We are delighted to note that you and your family and especially your daughters: enjoyed Brunch. The team and I aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are...

White River, South Africa
Reviewed 26 December 2015 via mobile

We were lucky enough to spend a night at this exceptional hotel earlier this week. We can't fault a single thing - we were welcomed and made to feel at home the minute we alighted from the taxi. The Major Domo, porters, security and the delightful Winnie at reception greeted us as if we were familiar, and honoured, friends, not...

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Helpful?
Thank Tracy B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Tracy B, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your positive feedback and we are pleased to read that you had a memorable visit. Thank you for highlighting Winnie; we have shared your review with her and she appreciates your recognition. We all want for our guests...

Bridgwater, United Kingdom
Reviewed 17 December 2015

The Fairmont Norfolk hotel is nicely located near the main road running through Nairobi, which makes it not too difficult to find. The front of the hotel sits just off the road where it is located and has high security consisting of metal fences and security guards. Although it may not look like much from the front, the real surprise...

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Helpful?
Thank Storm0573
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Storm0573, Thank you very much for choosing Fairmont The Norfolk for your recent stay and more so for taking the time to post your positive detailed feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are delighted that you had an overall wonderful experience with us and we certainly look forward to welcoming you back...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $219 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Fairmont Hotels, Jovago.com, Priceline, Agoda, Booking.com, Orbitz, Jetsetter, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
10 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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