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Fairmont The Norfolk

1,108 reviews
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Traveller (455)
Room & Suite (105)
Dining (28)
Overview
  • Excellent53%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible1%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
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Offers from Fairmont The Norfolk
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,108)Write a Review
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231 - 235 of 1,014 reviews
Reviewed 18 October 2016

This hotel is set in a spectacular setting and the grounds are well maintained. We didn't actually stay but came for 3 different meals. We had lunch around the pool and it was a beautiful day and the service and food were excellent. We than...More

Thank Di S
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear Di S, Thank you for taking time to post a review regarding your dining experiences at Fairmont The Norfolk. We are delighted to note that you enjoyed the food on all three occasions and the service. Your comments will be the inspiration for others....More

Reviewed 17 October 2016 via mobile

Love this hotel and everyone there offers exemplary service. Seriously some of the best I have experienced EVER, and I travel about 1/3 of the year for my job and pleasure. North American establishments could certainly learn a lot from the team here (and across...More

Thank LJshep
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear LJshep, Thank you for choosing to stay at Fairmont The Norfolk and for posting your review which we value immensely coming from a widely experienced traveler like yourself. The team and I are so delighted to read that you enjoyed your hotel experience and...More

Reviewed 17 October 2016

What an awesome enclave in central Nairobi, where your entire experience is defined by exceptional service. The old world charm and ambience is amazing. From the minute you cross the threshold you are transported into a whole new world.More

Review collected in partnership with Fairmont Hotels & Resorts
Thank H4245XKrobinb
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear H4245XKrobinb, Thank you for choosing to stay with us and for taking time to rate us following your recent stay. We are delighted to note that your hotel experience was memorable and that you appreciated the old charm and ambience. The team will be...More

Reviewed 16 October 2016

The Norfolk is a lovely property in the heart of Nairobi, somewhat challenging entrance & parking but beautiful. The public area are well maintained with diligent staff. Guest rooms are very small in size more suited for solo travelers with 1 bag, the bathrooms are...More

Review collected in partnership with Fairmont Hotels & Resorts
Thank ChezLinda
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear ChezLinda, Thank you for taking the time to review your recent stay at Fairmont The Norfolk. The team and I are delighted to read that you found the Hotel a beautiful property in the heart of Nairobi and you appreciated the well maintained public...More

Reviewed 14 October 2016

The Norfolk is an absolute icon in the history books of Kenya and continues its classic ambience. After a visit to Mauritius though, the high security around entering this hotel from one's Twiga Tours vehicle was confronting, if necessary in the current climate - bomb...More

Thank twendeni
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 October 2016

Dear twendeni, Many thanks for your review on Fairmont The Norfolk The team and I are delighted to read that you appreciate the Hotel being an icon and an oasis in the midst of an otherwise hectic city. We are also glad to read that...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$166 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (455)
Room & Suite (105)
Dining (28)
Pool & Beach (6)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
11 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
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Gloria S
30 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
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Room Tips
"Face the garden courtyard if possible"
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"Choose garden view rooms"
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"Request one in the back with a view of the main arden"
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"request a room with a good view, or you could get a depressing back alley view"
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