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Fairmont The Norfolk

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Traveller (479)
Room & Suite (105)
Dining (29)
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Overview
  • Excellent53%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Reviews (1,155)
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538
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90
56
22
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All reviewstatu restaurantlord delamere terracecin cin barold world charmcolonial eraan oasisheated poolgift shopbeautiful hotelmasai marabreakfast buffet isbusy cityeast africasafari tripstandard roombusiness tripdowntown nairobi
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241 - 245 of 1,052 reviews
Reviewed 18 December 2016

Great Property, Great Location, Affordable luxury. The property is located ideally in the heart of the city. Great breakfast. Gym facilities normal. Good interiors and rooms. Clean and neat for the price you pay. Spread over large parcel of land. Heritage and excellence.More

Review collected in partnership with Fairmont Hotels & Resorts
Thank Cherian M
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 December 2016

Dear Cherian M, Thank you very much for choosing Fairmont The Norfolk and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive such positive feedback! Thank you for sharing your overall wonderful experience with us...More

Reviewed 17 December 2016

Nairobi can be daunting for the visitor even the business visitor. Fairmont The Norfolk exudes calm and this together the seemingly effortless attention to detail ensured that this part my business stay was outstandingMore

Review collected in partnership with Fairmont Hotels & Resorts
Thank Richard B
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 21 December 2016

Dear Richard B, Thank you for posting a review on Fairmont The Norfolk The team and I are delighted to read that you enjoyed and appreciated the services and facilities in “our calm oasis in the middle of a busy city”. We do look forward...More

Reviewed 11 December 2016 via mobile

The grounds of the Norfolk are really beautiful. There is a huge courtyard which the rooms look over. Only spent a night, so didn't really get to explore the hotel much, and breakfast wasn't included in my rate. The room was REALLY nice. Very well...More

Thank Nikhil_Advani
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 15 December 2016

Dear Nikhil_Advani, Thank you for taking the time to review your recent stay at Fairmont The Norfolk. The team and I are delighted to read that you enjoyed your brief stay; especially the gardens, your room and the fruit amenity. We note your comment regarding...More

Reviewed 10 December 2016

I have always wished to sleep in the The Norfolk and I did! This hotel reminds you that Kenya was a British colony which is not a bad thing because your past is your past, however, much you wish it away. The problem with the...More

Thank Abiria
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 15 December 2016

Dear Abiria, Thank you for choosing to stay at Fairmont The Norfolk to fulfill a long standing wish to stay with us and for taking the time to review your stay at our property. We are delighted to note that you enjoyed the charm and...More

Reviewed 8 December 2016

Amazing property with pristine rooms and good choice in F&B. From a service perspective was truly 5 star with good attention to detail. Had a few issues during c/o with the billings but a small thing which did not effect our overall stay...More

Review collected in partnership with Fairmont Hotels & Resorts
Thank Amit01
Response from Moshi P, General Manager at Fairmont The NorfolkResponded 15 December 2016

Dear Amit01, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you enjoyed your visit and especially the service and F&B offerings. We apologize that the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$188 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$188 - US$371 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
11 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
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Gloria S
30 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
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Room Tips
"Take a courtyard view room-worth the extra money!"
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"Call the hotel they will Call the hotel they did all they could for us and everything was perfect."
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"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
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"Go for the 1937 Suite Building - lovely rooms!"
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