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Fairmont The Norfolk

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Fairmont The Norfolk
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925 Reviews from our TripAdvisor Community

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Showing 848: English reviews
London, United Kingdom
Reviewed 19 November 2015

Really nice hotel in the middle of the city. Fantastic staff and really good value for a high end hotel. Great restaurants and bar and the staff are really helpful. Good security as well which might be important

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Helpful?
1Thank AY1966
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear AY1966, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant future. Best regards, Davide Bertilaccio Area General Manager, Kenya

Brazil
Reviewed 16 November 2015

The Norfolk is a top hotel in Nairobi, set amidst a nice garden that gives you the feel that you are not in a busy city. It is a historic hotel that keeps its character even after major refurbishing works. The staff is incredibly kind and very polite. Rooms are spacious, a great place to rest before or after a...

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1Thank L-LITTORINA
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Lilian W, Thank you for choosing Fairmont The Norfolk and for sharing your feedback. Your commentaries regarding your stay with us are very much valued. We are delighted that we were able to meet your expectations. We look forward to seeing you on your next trip to Nairobi! Regards, Davide Bertilaccio, Area General Manager, Kenya

Dubai, United Arab Emirates
Reviewed 15 November 2015

The place to stay if you travel to Nairobi. Impeccable service in a great property with character. The cocktail selection at the bar and the menu of Tatu - the in house restaurant, also deserve a mention.

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank raboschs
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear raboschs, Thank you for taking the time to rate us, following your recent stay with us. We appreciate your feedback and are very glad to read that you enjoyed your stay and especially the cocktail selection at Cin Cin Bar and the menu at Tatu Restaurant. We do hope that you will return to stay with us soon. Best...

Cleveland, Ohio
Reviewed 14 November 2015

This charming hotel is like an oasis in Nairobi. Peaceful, well manicured grounds surround the hotel, making you fell as you're somewhere other than this bustling city. Rooms are large and well appointed, and the staff is anxious to please. The outdoor pool area is nicely equipped with ice buckets to keep your drink choices ice cold, as well as...

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Helpful?
Thank Stephanie B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Stephanie B, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback from your recent stay. Your commentaries regarding our peaceful, well manicured grounds, large and well appointed rooms, nicely equipped outdoor pool area and attentive staff are very much valued. Our colleagues aim to provide a truly unique experience, and we are...

Nairobi Region, Kenya
Reviewed 13 November 2015 via mobile

A truly disappointing experience. For such a hotel to have pitiful service and then have the audacity to charge 360/- almost $4 for a cup of hot tap water and claim that it is tea because they added a lemon. Unacceptable. And when confronted I'm told that's the policy. Well. That's the last time we're going there. Flies abound by...

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3Thank salimkeshavjee
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear salimkeshavjee, Thank you for taking the time to review your recent stay with us and for sharing your concerns; We are very sorry to learn of your disappointment on our service and attitude of our team, certainly something no one should ever experience; please be assured that the necessary actions to avoid these occurrences to repeat have already been...

Kiev, Ukraine
Reviewed 12 November 2015

Beautiful colonial style hotel nestled in lush gardens! Great service - from the welcome at the airport until entering the room and throughout my stay. Very friendly and service minded staff in all areas - delicious food, and when tired, ask Mary for a massage! GM Davide is a true host!

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Thank Andreas F
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Andreas F, Thank you for taking time to rate us following your recent stay. We are delighted to note that your hotel experience from arrival to departure was to your satisfaction. The team and I aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as...

Johannesburg, Gauteng, South Africa
Reviewed 7 November 2015

I stayed in the hotel 10 years ago, so it was a great opportunity refreshing my memories during the recent business visit. I like this hotel especially because of the less commercial atmosphere, beautiful garden, open space in the hearth of the city. On top of that, the service was excellent, all staff very professional, friendly and helpful, clean and...

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Thank Ferenc B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Ferenc B, Thank you very much for choosing to stay at Fairmont The Norfolk after 10 years and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are delighted to note that your hotel experience was to your satisfaction. The team and I aim to...

Master-nairobi
Reviewed 7 November 2015

the nostalgia of this Hotel is incredible. I love the Norfolk. It sends your imagination back a century to incredible and adventurous times. The staff are the best in the world, love them all. Make to Safari begin in Nairobi at the Norfolk, you will not forget it and will want to return for your departure. The staff will welcome...

Review collected in partnership with Fairmont Hotels & Resorts
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Thank ronsH1483DK
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear ronsH1483DK, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you enjoyed your stay with us and especially the nostalgia that sends your imagination back a century to incredible and adventurous times.. Thank you for highlighting the staff at the...

Alamo, California
Reviewed 28 October 2015

We loved everything about this hotel except the Internet was not working through-out the hotel! The breakfast service was wonderful. Our room overlooked the courtyard and a wedding reception was going on that we were able to watch that was amazingly beautiful. They had the most delicious desserts in the afternoon I have ever seen, they were too pretty to...

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Helpful?
Thank Mary Lee B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Mary Lee B, Thank you for taking the time to write a review your pre & post Safari stay at Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you had a memorable visit besides the internet not working for a while. This has been resolved and we do not expect...

Reviewed 27 October 2015

We arrived at the Norfolk after several weeks on the road from South Africa mostly camping. It was like a luxury oasis. Well appointed rooms faced the garden and service was excellent. We enjoyed the bar snacks and the delicious cake selection. Security was tight at the hotel but not to be unexpected. Staff were attentive and looked after us...

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Helpful?
Thank Glasair
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Glasair, Thank you very much for choosing Fairmont The Norfolk for your stay after your camping holiday and more so for taking the time to post feedback on your wonderful experience; on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back the not so distant future. Best regards, Davide Bertilaccio Area...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $220 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Fairmont Hotels, Jovago.com, Priceline, Agoda, Booking.com and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
9 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
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 of 5 bubbles Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
 of 5 bubbles TonyMnUK, 15 Mar 2017 | Read review
“Courtyard view!”
 of 5 bubbles 324cathyr, 8 Mar 2017 | Read review
“As the headline says, be sure to ask for a courtyard room”
 of 5 bubbles dvandjay, 7 Mar 2017 | Read review
5 of 5