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Fairmont The Norfolk

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#5 of 161 Hotels in Nairobi
Certificate of Excellence
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881 Reviews from our TripAdvisor Community

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Showing 808: English reviews
Oslo, Norway
Reviewed 14 August 2015 via mobile

Luxury hotel with great staff. At the arrival we got a twin room upgrade. Thank you to Fairmonts lovely staff. And when We had walked all day downtown Nairobi It was so nice to come home to the relaxed athmosphere In Cin Cin bar. We ordered a Tusker and talked about the lovely day We had. The beds was very...

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Helpful?
1Thank Bente R
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Bente R, Thank you for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback and your overall wonderful experience with us; on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant future. Best regards, Davide Bertilaccio Area...

San Francisco, California
Reviewed 13 August 2015

Wonderful room with all the modern amenities in a classic architectural setting. The staff couldn't have been more helpful or welcoming. We felt pampered in every way. There is an amazing gift shop on the first floor with a stunning collection of handicrafts from local designers and craftspeople.

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Helpful?
1Thank 7continents2010
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 7continents2010, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay; especially the service from the staff and the gift shop. We do hope that you will return to stay with us soon. Regards, Davide Bertilaccio...

Nairobi
Reviewed 9 August 2015 via mobile

Cin Cin Bar at the Norfolk is more than just a bar. It is a cosy place where you can have a meal and look out at the beautiful garden. The mutton curry and the pasta were delicious as was the lamb shanks served with mashed potatoes. The lamb was very tender and fell off the bone. However the mashed...

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Helpful?
1Thank Dotts0908
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Dotts0908, Thank you for taking the time to post your review on the Cin Cin Bar at Fairmont The Norfolk. We are very pleased to read your positive commentaries regarding your delicious meal at Cin Cin; whose ambience you enjoyed. We apologize that Jane was not helpful and we have addressed this and are sure this will not happen...

New York City, New York
Reviewed 9 August 2015

The staff greets you with a geniune welcome, beautiful decor, comfortable beds/pillows, great shopping in the hotel and around. Great bar for an evening drink and a fabulous breakfast buffet. Wished I had booked for longer.

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1Thank Y2048ENlauras
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Y2048ENlauras, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay. We do hope that you will return to stay with us soon for a longer time. Regards, Davide Bertilaccio Area General Manager, Kenya

Harare, Zimbabwe
Reviewed 3 August 2015

The Fairmont Norfolk Hotel.Is really a beautiful facility.Nice and quite.Just the place to strike out that perfect business deal.The quality of the furnitures and the services you can get here are simply outstounding.The wifi service is superb.The environment is so clean and its is away from the noisy city in a very quite place.This ia the place to go in...

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Helpful?
1Thank Unwana
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Unwana, We are very pleased to read your positive commentary regarding your recent stay with us and we are glad that you enjoyed the Hotel and your overall experience. Thank you for recommending us. We look forward to welcoming you back during your next visit to Nairobi. Best regards, Davide Bertilaccio Area General Manager, Kenya

Hindhead, United Kingdom
Reviewed 3 August 2015

I have just stayed in this hotel on a business trip with a colleague. The rates for the rooms are very good especially compared to the other Hotels of this high standard elsewhere in the world. The premises is secure which does leave you feeling very relaxed. All the staff from reception to room cleaners are very friendly and helpful...

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Helpful?
1Thank SteveR002
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear SteveR002, Thank you very much for choosing Fairmont The Norfolk for your stay during your recent business trip and more so for taking the time to post your feedback on Trip Advisor. It is always a pleasure to receive positive feedback! We aim to provide a truly unique experience, and we are delighted that we were able to meet...

Las Cruces, New Mexico
Reviewed 1 August 2015

Paid approx. $20 to have a pair of khaki pants, one t-shirt and a pair of underwear laundered. Breakfast is a disaster. The bacon is raw! Overall meals are mediocre at best. Don't believe the pictures shown regarding the so called elegance. The photo for the front of the hotel is out-dated. The real photo should show the security guards,...

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Helpful?
2Thank J B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear J B, Thank you for taking the time to review your recent stay at our property and for sharing your concerns; We are very sorry to note your disappointment on the issues you have raised and moreover on the bitterness displayed over our location which unfortunately is the only thing we cannot change. Despite that, we have shared your...

Nairobi
Reviewed 30 July 2015

Wonderful experience worth repeating. very clean and serene environment. Very friendly, helpful and knowledgeable staff. Drop-off point and car park could be better. Value for money though pricing could be better

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1Thank 905adelet
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 905adelet, Thank you for taking the time to review your recent stay at the Fairmont The Norfolk and for letting us know that you had an overall wonderful experience. We are glad to read that you enjoyed the clean and serene environment and the service from the staff. We have noted your concern regarding the drop-off point, car park...

Almere, The Netherlands
Reviewed 29 July 2015

Incredible attention to detail. Fantastic service from beginning to end; the airport pickup to reception, to dinning, to the gym including the laundry service. Great food with excellent wine recommendations, that desert trolley definitely seals the deal! My top hotel in East Africa, sorry Addis Sheraton, you're now no.2. Good security ensuring ease of mind. I will return with my...

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Helpful?
Thank Nick E
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Nick E, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your stay with us. It is always a pleasure to receive positive feedback! We look forward to welcoming you and your family soon. Davide Bertilaccio Area...

Cambridge
Reviewed 24 July 2015

Lovely surroundings and great health centre and pool. Staff generally helpful - particularly doormen, waiting staff and health centre staff - but had a bad experience on check out as got accused of trying to avoid paying for mini bar items. Such a shame to end a pleasant stay like this.

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1Thank kieskeurig
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Kieskeurig, Thank you for taking the time to review your recent 10-day stay at the Fairmont The Norfolk. We are glad to read that you enjoyed the lovely surroundings, the health club, the pool and the helpful staff. We are sorry about how we handled the issue of paying for the mini bar items and we have taken steps...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $214 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#5 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
6 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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