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Fairmont The Norfolk

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#6 of 162 Hotels in Nairobi
Certificate of Excellence
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Fairmont The Norfolk
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896 Reviews from our TripAdvisor Community

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Showing 820: English reviews
Brussels, Belgium
Reviewed 26 August 2015

We very much enjoyed our stay in this lovely hotel. Staff were very friendly and attentive. Our room was a deluxe room in the older wing. It was quiet and peaceful, and we loved having a small terrace area with a garden view. The decor in the room just about struck the right note of traditional/authentic, without feeling too outdated...

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3Thank Sarah C
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Taikodrum, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on TripAdvisor and for sharing your overall wonderful experience with us. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant future. Best regards, Davide...

Norwich, United Kingdom
Reviewed 25 August 2015

The Norfolk Hotel, Nairobi. High Security Hotel, a little difficult for vehicles on arrival but once through the security procedure this place is delightful. The rooms are spacious, extremely comfortable and well appointed. The gardens offer tranquility and the staff friendly and helpful in that delightfully Kenyan tradition. Bar prices on the high side but probably not more so than...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
3Thank Steve B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Steve B, Thank you for taking the time to review your recent stay with us. We are glad that you enjoyed your overall stay with us and we will look into your concern regarding the slight difficulty for vehicles going through security and the bar prices. We look forward to welcoming you back soon. Regards, Davide Bertilaccio Area General...

San Francisco, California
Reviewed 23 August 2015

This historic property is delightful. Security is taken very seriously so we felt safe, if not a little annoyed about passing thru 2 sets of gates and a metal detector each time we entered. The spa is lovely and the massage therapist I had was skillful. The gym is well equipped. The breakfast is plentiful, varied and delicious but the...

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Helpful?
2Thank NoCheese
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear NoCheese, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback and concerns which indeed for us is paramount when it comes to work on improving our services. We are glad to read that you enjoyed your massage at the spa, the gym, the breakfast and appreciated...

sf
Reviewed 21 August 2015

Hotel is in a good location, with excellent if not overwhelming security. Rooms are nice, but a bit dated. Service in restaurant is appalling - took 30 minutes to get a cup of tea/coffee. Front desk staff is also lacking. As part of the Fairmont Club AND LHR Collection I was assured of an upgrade - based on availability. Even...

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4Thank david o
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear david o, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your concerns. We are glad that you appreciate the security enhancements recently put in place but are very sorry to note your disappointment on the issues you have raised. We would like to assure you that the...

London, United Kingdom
Reviewed 21 August 2015 via mobile

And for once I'm not talking about me! Stayed at the Norfolk for 4 nights in a business trip. The main public areas have been renovated since I was last there 10 years ago so I was hopeful about my room. I was disappointed. Funnily enough I was out in the same wing as my last visit - I had...

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3Thank gerifc
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear gerifc, We thank you very much for choosing to stay with us after ten (10) years and for taking the time to review your recent stay with us. We appreciate your feedback; as it is only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services; We are very sorry to...

Warwick, United Kingdom
Reviewed 21 August 2015

Have stayed here a number of times and it is always a pleasure. Had stayed last time in August 2014, and had a bit of a shock when I arrived this time. The place is heavily protected now with major security barriers, ordnance proof glass and incoming guest baggage scanners. But hey ! we live in an uncertain world and...

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2Thank Peter M
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Peter M, Thank you for choosing to stay at Fairmont The Norfolk again and for taking the time to post your review on Trip Advisor. We are very pleased to read your positive commentaries regarding your recent stay with us and especially on the security enhancements. We look forward to welcoming you back during your next visit to Nairobi....

Guernsey, United Kingdom
Reviewed 20 August 2015

We stayed overnight in April and had a brilliant experience from the moment we arrived at the hotel the welcome was sincere and the staff were lovely. Rooms were very comfortable, clean and well equipped. We had dinner in the restaurant which was awesome and had a few cocktails in the bar. Will definitely go back there if I get...

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2Thank Christina M
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Christina M, Thank you very much for choosing Fairmont The Norfolk for your overnight stay in April and more so for taking the time to post your feedback and share your overall wonderful experience with us on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back in the not so distant...

Johannesburg, South Africa
Reviewed 20 August 2015

I had had a decent stay at The Norfolk, and appreciated being able to walk to a nearby meeting, given the ghastly traffic in Nairobi these days. The service was excellent, the room and food were fine. But it does not really stand out, in a city full of many good hotels. The historical touches were there but its low...

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3Thank JonB_SA
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear JonB_SA Many thanks for taking the time to review your recent stay at our property and most of all for sharing your concerns; we take all our guests’ feedbacks very seriously and it is only thanks to that, do we manage to improve our weaknesses. We are glad to read that you appreciate the excellent service, our dining options...

Reviewed 17 August 2015 via mobile

If not then you will probably be forgotten about...or even curtly dismissed...given the price this is not what I would expect. Was told to wait on the street for a taxi and then pushed out with the gate slammed shut and locked while he ran back to his beloved tour group. Some of the staff are fantastic bit get brought...

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Helpful?
2Thank Richard B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Richard B, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback and concerns which indeed for us is paramount when it comes to work on improving our services and offerings; We are very sorry to learn about the way you have been treated and the perception...

Oakland, California
Reviewed 17 August 2015 via mobile

Luxurious and sophisticated, elegantly remodeled and updated: an oasis of relaxation in Nairobi. Restaurant with contemporary design, excellent cuisine and generous portions. Elijah was the best waiter! Gift shop has artisan merchandise, reasonable priced. Would stay there again.

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Helpful?
2Thank Linda D
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Linda D, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback! Your comments have been shared with our team, who I am certain will be encouraged by your remarks and especially the special mention...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $228 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Jovago.com, Fairmont Hotels, Travelocity, Cheap Tickets, Booking.com, Agoda and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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