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The Hotel Emerald

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The Hotel Emerald
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55 Reviews from our TripAdvisor Community

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Showing 51: English reviews
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Rajkot, India
Reviewed 1 week ago

Very nice hotel and staff service. I have stayed there 2 times. It is on 6th floor so safety wise it is good too. They have nice dining restaurant bit expensive though. Morning Breakfast is also good. Overall it was nice and comfortable stay.

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Thank POOJAN K
Johannesburg, South Africa
Reviewed 6 November 2016

This is a well run Hotel, and very central with regard to the Malls and Eating places. Sarit Centre as well as the Upmarket Westridge mall are very close to this hotel - Within walking distance in fact.

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Thank Iamzain
Sagar D, General Manager at The Hotel Emerald, responded to this review

Dear Iamzain Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future Best Regards Sagar...

Kampala, Uganda
Reviewed 29 October 2016

I stayed one night. I had no real issues with the hotel and the service (though the power in my room went off 4 times because the card was not working). However, I think travelers should know that the hotel is in the middle of a very busy area and high up in a kind of shopping centre (Krishna?). I...

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Thank marjon76
Sagar D, Manager at The Hotel Emerald, responded to this review

Dear marjon Thank you for taking time to review us, we are glad to hear that you had a memorable Stay during your visit, I would also like to apologies for the isue with the card Thank you once again for Staying with us and we are looking forward to hosting you again Kind Regards Hotel Management

Reviewed 12 October 2016 via mobile

The hotel is well located and other restaurants are within walking distance. It is safe too but the parking lot is a bit confusing. Also the excalator is shared by other people going to other floors. The breakfast is good. Not too much food but good English breakfast is served.

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Thank Rebuild S
Sagar D, General Manager at The Hotel Emerald, responded to this review

Dear Rebuild Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our parking and elevator we shall look into it. Thank you for staying with us and we hope...

Boonah, Australia
Reviewed 19 September 2016

We had a two day stay before safari, staff pleasant & efficient. The hotel is on 6th floor, part of a high rise building. Rooms large & comfortable, bathroom large, unusual with large corner bath with shower over it. Restaurant server good food, with good breakfast choices, with attentive service, loved the mango & passion fruit juice. We had delayed...

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Thank v0gue
Sagar D, General Manager at The Hotel Emerald, responded to this review

Dear v0gue It was a pleasure hosting you for two days and we highly appreciate your kind feedback. We are glad you had a memorable stay and enjoyed the food, service and the various touches we put together for our guests. Thank you for your warm compliments and we all look forward to hosting you again on your next visit...

Sonning
Reviewed 1 September 2016

We were told this was a new "Executive hotel"; it isn't. The entrance is just a lift on the ground floor of an apartment block, with assorted dubious "security" guards lurking around. Reception [on 6th floor], had another 4 guards. Getting out of the lift involved waiting for one of them to wake up and slouch over to open the...

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Thank spanner48
Sagar D, General Manager at The Hotel Emerald, responded to this review

Dear Guest Thank you for giving us an opportunity to host you during your recent visit to Nairobi. Let me first apologize to you for your experience at the hotel. , your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your feedback has been shared with our team, and we look forward...

Reviewed 25 August 2016 via mobile

I liked everything about the hotel! The rooms are quite good as i was for offficial visit! The service was excellent! The indian restaurant served delicious Indian food and I was also served lovely Jain food! Very much greeted by the hospitality of the hotel and restaurant staff! Really a best one for Indians coming here

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Thank Rohit M
Sagar D, Manager at The Hotel Emerald, responded to this review

Dear Mr Rohit M It was a pleasure hosting you at the Hotel Emerald Nairobi .We are glad you had a memorable stay and enjoyed the food, service and the various touches we put together for our guests. Thank you for your warm compliments and we all look forward to hosting you again on your next visit to Nairobi. Kind...

Reviewed 22 August 2016

I stayed in the Hotel for 8 Days & my overall experience is very good... Very nice staff, Good room Service Keeps up really well with the problem solving of the guests, The rooms are a little smaller then expected, but they really make an effort to keep you happy. If you are on a business trip its a very...

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1Thank prateek d
Sagar D, Manager at The Hotel Emerald, responded to this review

Dear prateek Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future. Sincerely Sagar D

Brighton, United Kingdom
Reviewed 16 June 2016

I would like to thank all the staff that made me feel so welcome at The Emerald Hotel. I really enjoyed my stay and was so happy with all service I received, from walking through the door and being offered a refreshing glass of juice to the wonderful staff working at the reception, the bar and in the breakfast room...

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Thank 19raj62
Sagar D, General Manager at The Hotel Emerald, responded to this review

Dear Raj. Thank you for taking the time to review Hotel Emerald on Trip Advisor. My team and I are delighted to read that you enjoyed your stay We appreciate your feedback on the rooms and the service that you received at the Hotel the team's goal is to continuously surpass our guests' needs and expectations and it is through...

Seattle, Washington
Reviewed 5 June 2016 via mobile

My stay at this hotel was great. I really enjoyed the entire experience, except for the fact that it is near several night clubs that are a bit noisy. However, if you get rooms that are away from the main street, your night would be peaceful and enjoyable. The front desk attendants were really helpful, and would go out of...

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Thank Alihaid M
Sagar D, General Manager at The Hotel Emerald, responded to this review

Dear Alihaid M Thanks very much for taking time to write a review on Trip Advisor. I am very pleased to read that you had an excellent stay with us. We do hope that we will have the opportunity to host you at Hotel Emerald once again in the near future. Please do get in touch in case I can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Emerald is a business class hotel located in the Westlands suburb of Nairobi. With 59 individually designed rooms, the Hotel Emerald offers comfort in a convenient location. Steps away from major shopping and entertainment hubs, the hotel is the ideal place for your next stay. The hotel also offers conference and meeting space for any special events. ... more   less 

Additional Information about The Hotel Emerald

Address: 12 Woodvale Grove | Krishna Centre Westlands, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Price Range: $112 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hotel Emerald 3.5*
Number of rooms: 59
Reservation Options:
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Hotel Style:
#11 Best Value Hotel in Nairobi
#26 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Emerald staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the Ends are nice and quiet.”
 of 5 bubbles , 17 Feb 2017 | Read review
“Take a corner room with balcony view”
 of 5 bubbles , 22 Aug 2016 | Read review
“The view you get is of buildings and roads as the hotel is near the shopping malls, shops and night clubs which i found where safe to go.”
 of 5 bubbles 19raj62, 16 Jun 2016 | Read review
“Ask staff with room not towards club side, less noisy , with wifi , with good water pressure and AC room.”
 of 5 bubbles 306yasiry, 25 Jan 2016 | Read review
“Ask to be at the back away from the noise from the clubs!”
 of 5 bubbles MattyJames2014, 20 Jan 2016 | Read review
5 of 5