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Jacaranda Nairobi Hotel

418 reviews
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Traveller (165)
Room & Suite (45)
Dining (26)
Overview
  • Excellent10%
  • Very good42%
  • Average35%
  • Poor10%
  • Terrible3%
Travellers talk about
“sarit centre”(14 reviews)
“shopping mall”(16 reviews)
“decent hotel”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
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Reviews (418)Write a Review
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138
116
34
14
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37
138
116
34
14
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All reviewssarit centreshopping malldecent hotelbreakfast buffet isrooms are largefresh fruitcomfortable hotelmasai marawestlandsgymsupermarketconferencetaxis
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1 - 5 of 339 reviews
Reviewed 2 weeks ago via mobile

This is your average 3.5 star hotel using international standards. I appreciated the tile floors, which are much cleaner than carpet. The breakfast buffet is very nice, and the WiFi is strong. The staff are all incredibly friendly and helpful. I like being able to...More

Thank wonderlust234
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 2 weeks ago

A warm greeting from the team at Jacaranda Hotel Nairobi. Thank you for your detailed feedback! It is greatly appreciated as we strive to maintain and continually improve our levels of service. We apologize for your experience with noise from the nightclub next door -...More

Reviewed 3 weeks ago

Jacaranda hotels is One of the Best hotel In Kenya Nairobi and Mombasa. I stay in jacaranda hotel for three days their services was so good also their food and reasonable rate to live in that hotel. when i gone to Kenya Nairobi and Mombasa...More

Thank santosh e
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 2 weeks ago

Greetings from Jacaranda Hotel Nairobi, and thank you for the perfect review! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your stay with usand we hope to be...More

Reviewed 3 weeks ago via mobile

Great hotel in a central good location with a shopping mall with everything you need right opposite. Free WiFi, nice clean rooms, excellent restaurant with good food choices and buffet breakfast. All and all a great stay and would recommend this hotel.More

Thank Michwood
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 2 weeks ago

A warm greeting from the team at Jacaranda Hotel Nairobi, and thank you for your great review! Your feedback is greatly appreciated as we strive to maintain and continually improve our levels of service. We are glad that you enjoyed your overall stay with us,...More

Reviewed 4 weeks ago via mobile

Was there for a function and was somewhat disappointed.. Had booked the function over five months in advance and even cleared the payments. First I was moved from ground to ground hall to hall and never really got the venue we had initially chosen.. If...More

Thank Clive A
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 2 weeks ago

Dear Clive, Thank your for choosing Jacaranda Hotel Nairobi, and for taking the time to review your visit with us. We greatly value your feedback as we work towards maintain and continually improving our standards of service. We sincerely apologize for your experience at the...More

Reviewed 3 December 2017 via mobile

Arriving at the hotel they have not got order in their reservation. Even if my reservation is from 3.rd Dec they did not want me to check in arriving in the morning of that day. They show the lowest degree of flexibility. Getting to the...More

1  Thank MortentWorldtravell
Response from Jacaranda-Hotel-Rep, Director of Sales at Jacaranda Nairobi HotelResponded 5 December 2017

Thank your for choosing Jacaranda Hotel Nairobi, and for taking the time to review your stay with us! We greatly value your feedback as we work towards maintain and continually improving our standards of service. We sincerely apologize for your check in experience, we do...More

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About
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$117 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$117 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (165)
Room & Suite (45)
Dining (26)
Pool & Beach (16)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
smistry
20 December 2016|
AnswerShow all 5 answers
Response from pooja02 | Reviewed this property |
You can ask the hotel as I see no problem if its available they have a telephone number and you can buy one of the lebara cards to call them or go online.
1
Vote
alwildflower3
11 July 2016|
AnswerShow all 5 answers
Response from James_B4876 | Reviewed this property |
No. There is a ceiling fan.
1
Vote
Room Tips
"Best view,good services,beach view,best food."
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"Ask for a room away from the entrance to block the nightclub noise"
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"Rooms face the Sarit Center are better"
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"Ask for Kenyan dishes should you wish to try some local cuisine (if not on the buffet)."
Read review
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