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The Heron Portico

CancelonUS$57*
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#5 of 164 Hotels in Nairobi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$125*
US$57*
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US$105*
US$105*
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The Heron Portico
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459 Reviews from our TripAdvisor Community

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There are newer reviews for The Heron Portico
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Showing 428: English reviews
Calgary, Canada
Reviewed 1 week ago via mobile

Beautifully appointed old Kenya charm with beautiful wood work, iron work, and floral arrangements. The pool area is inviting with lots of seating and servers nearby. Restaurant is fabulous! But the people. Oh the people! Just lovely and welcoming!

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Helpful?
1Thank anpotvin
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for your review on Trip Advisor. I am delighted to know that our hotel was at par with your expectation in terms of service, rooms, atmosphere and food. Our endeavour will always be to exceed our guests’ expectations, which we will continue to do. We thank you once again for your feedback and look forward to...

Lincoln, Nebraska
Reviewed 1 week ago via mobile

One night stop on the way to safari. Great place to stop. Nice comfortable and quiet room. Room was very clean. But the best part was breakfast with chef Fustus. He made the best omelettes and was so friendly and service focused. Don't miss breakfast. I would definitely stay here again.

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Helpful?
1Thank Gary B
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for posting your review about your experience at the Heron Portico. I am glad you left with a positive impression of our hotels . The team at the hotel and I look forward to welcoming you back soon. Warm regards Sanjeev Tiwari General Manager

Reviewed 1 week ago

If you are in Nairobi and would like to have a quick business meeting/lunch, this hotel provides a quiet ambience. They serve a continental buffet lunch that gives you a true taste of Africa... The hotel manager - Mr Mwaniki is always available to make your experience pleasant.. ...

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Helpful?
Thank Alvin K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for your review on Trip Advisor. I am delighted to know that our hotel was at par with your expectation in terms of service, , atmosphere and food. Our endeavour will always be to exceed our guests’ expectations, which we will continue to do. We thank you once again for your feedback and look forward to...

Reviewed 2 weeks ago

We stayed at this hotel for four days.The food was good and you had plenty of choice - so you would never go hungery - something for everyone. Very clean although the rooms interior was a bit old-fashioned but everything else was spot on. Rooms cleaned each day and fresh towels, staff very pleasant, nothing too much trouble. The pool...

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Helpful?
Thank Stephen K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Stephen, We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other...

Reviewed 3 weeks ago

On a short stay we had a few problems with our room and at check out we were approach by Food & Beverages manager Branko Ignjatovic regarding an entirely different matter. He willing came to view the room and I have to say I was surprised by his response, no excuses, no meaningless apologies but instead he listened intently, looked...

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Helpful?
Thank Jon E
Vancouver, Canada
Reviewed 3 weeks ago

I returned to this hotel after 1 year was pleasantly surprised to find a number of improvements. Apart from the polite and friendly staff who are always there to help on a whim, I found a marked improvement in the restaurants. The breakfast selection has improved considerably with a large selection of fresh fruits, innovative salads and freshly baked pastries....

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Helpful?
Thank Karim V
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Mr. Virani, It was a pleasure to have you stay at the Heron Portico and we thank you for sparing your valuable time to review us on Trip Advisor. We make every effort to maintain the high standards of timely and quality service delivery Sarovar Group is renowned for, and we are delighted that we have been successful in...

Nairobi, Kenya
Reviewed 3 weeks ago

I visited the hotel to sample the restaurant and was impressed by the service. the meal was also good bu i was most happy with the spacing of the tables at the restaurant, that gave for privacy and that the restaurant had an option of both inside and outside sitting.

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Helpful?
Thank ngethepm
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, We are extremely delighted to have you as an “ambassador” for The Heron Portico. It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for our food and beverage offerings. We look forward to welcoming you back. Warm regards, Sanjeev Tiwari...

Reviewed 3 weeks ago

We had a very nice stay at the hotel. The staff was polite and helpful, and we even got an upgrade half through the stay for free. The areas at the hotel has a good atmosphere - the pool area, the restaurants and the salon. Especially the chef Milos was a very good friend to us, he was always aware...

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Helpful?
Thank Amanda A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to...

Reviewed 3 weeks ago

It's was a pleasant stay and having all the facilities, nice place to stay far from home,actually it home far from home.I love to stay again, And it's near to the town.Nice and wonderful service & food and it's has a flavor of Indian taste too.So being an Indian I like it.

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Helpful?
1Thank Dipanjan P
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Dipanjan, Thank you for your wonderful feedback. We look forward to your next stay with us. Warm regards Sanjeev Tiwari General Manager

Shropshire, United Kingdom
Reviewed 4 weeks ago

This is an excellent hotel for business trips, or any other reason for that matter. The service is excellent, the rooms are good and there is a gym and pool for when you need to step away from work and relax. Watch out for Festus at breakfast time - his big smile, cheerful and helpful attitude and excellent scrambled eggs...

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Helpful?
1Thank CateA69
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us. I will convey to the colleagues in housekeeping and kitchen about your appreciation of their services, which definitely will boost their morale. It...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $103 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#3 Best Value Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
4 questions
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See all questions (4)

Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Weak wifi. Quiet neighbourhood”
TanDingHao, 20 May 2017 | Read review
“No elevators to the room I stayed in on the 3rd floor, so if that is a problem for you, ask for something on the ground floor.”
pagepsb, 16 May 2017 | Read review
“Rooms facing the pool”
stephenkO7960IT, 10 May 2017 | Read review
“Try to avoid the rooms out to the street, it's a bit noisy.”
M2506QOamandaa, 1 May 2017 | Read review
“Rooms facing the back of the hotel are quieter”
CateA69, 26 Apr 2017 | Read review
5 of 5
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US$57* /night
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Prices are for 1 room, 2 adults
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