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The Heron Portico

546 reviews
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Traveller (200)
Room & Suite (55)
Dining (21)
Overview
  • Excellent51%
  • Very good37%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (546)Write a Review
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259
187
46
14
5
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All reviewsfront office managerexcellent hotelbusiness tripnice pooldouble roomspacious roomsenjoyed my staygift shoproom serviceswimming poolmain restaurantshort stayconference facilitieseast africahome away from homenairobi trafficfergus
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21 - 25 of 511 reviews
Reviewed 16 November 2017

Impeccible service, non-discriminatory staff and managers eager and willing to offer assistance. Serene ambience that soothes the soul with a great view of the city's vicinity. Great chef skills to explore... Great deliverly of conference service and decor as per request.More

1  Thank Imani K
Response from sanjeev t, General Manager at The Heron PorticoResponded 6 December 2017

Dear Faith K, Thank you for taking time to share your feedback with the TripAdvisor community. We constantly strive to provide our guests with a comfortable and memorable experience and I am so happy to see that we were able to serve you well. I...More

Reviewed 3 November 2017

Everything was all good -the conference facilities were really nice and we enjoyed our stay .Would recommend any other organisation planning for their conferences to consider Heron Portico ,the staff are friendly and very clean environmentMore

Thank doreenmanene
Response from sanjeev t, General Manager at The Heron PorticoResponded 4 November 2017

Dear Guest, We are glad that we could create a home away from home for you at The Heron Portico. We, at the hotel, always want our guests to have a comfortable and satisfactory experience. Your appreciation is proof that we have succeeded in this...More

Reviewed 31 October 2017

I stay at the Heron Portico every time I travel to Nairobi. My review is the same as my prior reviews - the hotel is excellent. The rooms are extremely comfortable and quiet, the staff is extremely friendly and attentive, the buffet breakfast is great,...More

1  Thank Barry L
Response from sanjeev t, General Manager at The Heron PorticoResponded 4 November 2017

Dear Trip Advisor Member, Thank you for choosing The Heron Portico as your preferred accommodation in Nairobi. It was wonderful to have you stay at the hotel. I feel privileged that you took time to share your experience with other travellers on Trip Advisor and...More

Reviewed 30 October 2017

This is one of the hotels that is not mean with their portions, very clean environment with a nice ambiance. The warmth at reception and very friendly staff,including those who clean- i found them respectful and mindful of customers. Timeliness and great support. Thanks Mr....More

Thank rachelrobert7
Response from sanjeev t, General Manager at The Heron PorticoResponded 31 October 2017

Dear Guest, Thank you for your review of The Heron Portico on TripAdvisor. We enjoyed learning that you found our product and service standards to be consistent enough to merit recommendation. We value your positive feedback and it will be our endeavour to continue being...More

Reviewed 26 October 2017

I was part of a team organising a conference at Heron and this was the first time that event organising was made smooth by an establishment! I remember one incident where the meal served didn't cater to a few of the people attending the conference...More

1  Thank Bernice M
Response from sanjeev t, General Manager at The Heron PorticoResponded 31 October 2017

Dear Guest, We are glad that we could create a home away from home for you at The Heron Portico. We, at the hotel, always want our guests to have a comfortable and satisfactory experience. Your appreciation is proof that we have succeeded in this...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$92 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Nairobi
#9 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$92 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Nairobi
#9 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (200)
Room & Suite (55)
Dining (21)
Pool & Beach (8)
Hotel & Grounds (126)
Bathroom (12)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Questions & Answers
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BobJohnston4561454
1 July 2017|
AnswerShow all 7 answers
Response from Matthew Q | Reviewed this property |
Taxi. If rush hour allow 2 hours just to get to the airport! Traffic late afternoon / early evening is horrendous! Assume the same for morning rush hour. But took only 20 mins from airport to hotel late evening when traffic... More
1
Vote
NatashaElkington
27 May 2017|
Answer
Response from stefano s | Reviewed this property |
I would say no.
0
Votes
Google Translation
Kriti G
9 May 2017|
AnswerShow all 6 answers
Response from Kafula M | Reviewed this property |
Shillings 2,000 get an official Taxi
0
Votes
Room Tips
"rooms on the right"
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"upper floors facining the street (which is not too noisy) for a nice view"
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"choose a room away from the street for a quieter nights sleep and check air con is working"
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"Take a yard side rooms or apartments."
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