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Silver Springs Hotel

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Silver Springs Hotel
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199 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Kigali, Rwanda
Reviewed 4 November 2015

Very clean and big rooms more especially the suites, managed to stay for 4 nights, really liked the hotel. the one thing i didn't like is that the room was expensive with no iron box. Also managed to have a look on standard rooms before switching to suites and what i didn't like was too much of furniture in them.Otherwise,...

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Helpful?
Thank K Mary B
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was our pleasure to host you at Silver Springs Hotel. I am really sorry you didn't get an iron box in your room but we do have a Laundry where we provide laundry services though we will also look into the possibility of providing an iron box on request. Thank you for acknowledging the cleanliness of our...

Long Beach, California
Reviewed 25 October 2015

I pulled into this hotel after a long drive from Tsavo park and was ready for a nice room and a good night sleep. The staff was nice, check in was drama free, food decent and the price was at the time good for the quality of the hotel. Unfortunely when I finally made it to my room I was...

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Helpful?
Thank Jereme J
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Kindly accept my sincere apology for the bad experience you had on the first day that you checked in as a result of mosquitoes in your room. I have taken measures with my housekeeper to ensure that no windows are left open in the evenings so as to deny mosquitoes access to the rooms. However, we do have...

Stone, Staffordshire
Reviewed 9 October 2015

We spent 2 nights here during our recent visit to Nairobi - both visits were very short as they were stopovers before and after a wedding in Nanyuki - Nice hotel rooms - very comfortable beds We only managed breakfast on the first morning due to leaving times but it was tasty and lots to offer We used the spa...

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Helpful?
Thank GeorgeBennett
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your honest and sincere feedback. We are happy that you had a tasty and variety of choice to pick on during breakfast and not forgetting the nice rooms. Thank you for taking note of our SPA and its good products on offer and good service in our F&B outlets. It was a honor hosting you...

Nairobi, Kenya
Reviewed 2 October 2015

I stayed the hotel for 3 days from 28-30 September. I came to Nairobi tired from northern Kenya to attend a workshop. I had stayed the hotel four years ago. I was surprised by the pleasant changes. The rooms had been given a new phase of life, more so the beds were more comfortable. Every thing is now brighter. The...

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Helpful?
Thank Aydrus D
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, I would like to express my sincere gratitude for taking your time to post a timely and honest feedback about Silver Springs. Thank you for having noticed the changes on our facility and i promise you that it is in the best interest of our guests to ensure that we upgrade our facility and products from time to...

Nairobi, Kenya
Reviewed 24 September 2015

For what it is and the price (re expensive Nairobi prices) it is a good friendly, albeit basic hotel. The staff were superb. Good location as not too far from some of the shopping malls, hospital, city, national safari park. Good stop over re business trips, tourists etc.

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Helpful?
Thank Miriam G
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your sumarized but detailed feedback about our hotel. We are happy to hear that you enjoyed your stay especially the good location and friendly staff. We are looking forward to your return visit soon. Your sincerely, Shadrack Wawire General Manager.

United Kingdom
Reviewed 2 September 2015

Well,right from the inviting spirit we experienced from all the security officers at the gate and hotel entrance.Top 10 security procedures even though l was in and out of the hotel 10 times a day l still had to go through security check each time .The reception staff were absolutely lovely,they had a free spirit to invite you into a...

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Helpful?
Thank rebecca p
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Silver Springs Hotel and also to write a sincere review. We are happy that our staff exceeded your expectations and made you feel home away from home especially Morris whom i personally passed over your appreciation. We are looking forward to having you with us soon again. Sincerely, Shadrack Wawire General...

Reviewed 27 August 2015

Its a very well maintained hotel and located at very prime area. Enjoyed my stay. Staff was excellent and found very helpful in nature. Food was also very good. I enjoyed the amenities provided by the hotel. Ambiance of the hotel is excellent.

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Helpful?
Thank Zulkernain K
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your positive feedback about our hotel and for choosing to stay with us during your recent visit to Nairobi. We really appreciate your valuable comments especially on our location, professional staff, our amenities which met your expectations and the general ambiance of the hotel. We look forward to welcoming you back soon. Sincerely, Shadrack Wawire...

Matadi, Democratic Republic of the Congo
Reviewed 25 August 2015

My first stay at Silver Springs Hotel in Nairobi. In three nights, I discovered a sweet place which made my stay happy and pleasant. I can remember the restaurant and room service always smiling and ready to help. Even if I had some problems in English speaking, reception staff was enduring and laid out to come to assistance.

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Helpful?
Thank Bansimba M
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you very much for your kind remarks. We will pass them on to our staff as an appreciation. We are looking forward to welcoming you soon. sincerely, Shadrack Wawire General Manager.

Nairobi
Reviewed 23 August 2015 via mobile

Me and my Family had a great afternoon courtesy of the Silver Springs hotel..one being by a Mr Maurice Ndichu at the coffee lounge and another gentleman of whom sadly I have forgotten the name.. Keep it up Silver Springs. G.W

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Helpful?
2Thank George W
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your good comments, it was a pleasure for us to have you and your family as our guests. We are looking forward to welcoming you again. Sincerely, Shadrack Wawire General Manager.

Atlanta, Georgia
Reviewed 20 August 2015

I stayed at the Silver Springs Hotel for around 2 weeks at the end of July/beginning of August. The hotel was very clean, the staff was extremely friendly and helpful, and the location was pretty decent (40 minute walk to the CBD). The area felt relatively safe, and the breakfast buffet had a good mix of Kenyan/Western food. Some suggestions...

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Helpful?
1Thank Rbear13
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for sharing with us your impressions after your recent stay with us. We are happy to hear that you enjoyed your stay especially with the location ,high standards of cleanliness, friendly staff and great breakfast. However i am sincerely sorry about the Taxi issue which i promise it will be handled and sorted out by the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $143 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#19 Spa Hotel in Nairobi
#23 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Silver Springs Hotel staff and other travellers.
2 questions
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Questions? Get answers from Silver Springs Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking area not demarcated... choose carefully where to be by the pool if you do not smoke”
HastieWaMayingira, 14 Mar 2017 | Read review
“choose rooms in the new wing”
benjamind467, 9 Mar 2017 | Read review
“Try to stay away from the swimming pool which is very noisy”
26mariehelenea, 9 Mar 2017 | Read review
“All rooms are just noisy”
ech0mike, 18 Dec 2016 | Read review
“the gym overlooks a busy road, Icould run the mill to the rhythm of the passing cars”
R9348LZdanielk, 19 Oct 2016 | Read review
5 of 5