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The Reef Hotel Mombasa

432 reviews
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Traveller (359)
Room & Suite (75)
Pool & Beach (58)
Overview
  • Excellent21%
  • Very good39%
  • Average23%
  • Poor6%
  • Terrible11%
Travellers talk about
“pool bar”(14 reviews)
“live band”(5 reviews)
“friendly hotel”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (432)Write a Review
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1 - 5 of 317 reviews
Reviewed 5 days ago via mobile

I feel compelled to write this review to warn others about this awful hotel. This is my first review ever. We arrived late at night and were extremely tired my wife was holding my sleeping son, the check in took forever and we were the...More

4  Thank Azizi2018
Response from GMReefHotel, General Manager at The Reef Hotel MombasaResponded 3 days ago

Dear Valued Guest, It is with a great deal of concern to note from your review that during my absence in Jan (i was on leave and out of the country)your stay at the Hotel was riddled with issues that should never have occured and...More

Reviewed 2 weeks ago

Day 1. I was charged more than what was indicated on booking.com and their excuse was that the currency had gone up. Not my problem, I made a contract to pay the price indicated on the site the day I made the booking and got...More

Review collected in partnership with this hotel
2  Thank noreenm66
Response from GMReefHotel, General Manager at The Reef Hotel MombasaResponded 1 week ago

Dear Noreen, Thank you for taking the time to write to us. The rate you were charged on booking.com is the same rate that a guest is to pay on arrival or as per agreed terms on the site, we spoke to the cashier regarding...More

Reviewed 2 weeks ago

Spent two weeks in the hotel. Had the same soft drink after meals through out. The pool is great. Poor internet connection. Very limited variety in cuisine. But the facility has great location, well laid out grounds and with small push it can give a...More

2  Thank geyMBUHG
Response from GMReefHotel, General Manager at The Reef Hotel MombasaResponded 1 week ago

Dear Valued Guest, Greetings from Reef Hotel Thank you for your review and for choosing our hotel for your vacation. We serve a variety of soft drinks from our menu of which guests can order anytime and any type ,if you wish to have a...More

Reviewed 3 weeks ago

Reef hotel used to be a great hotel spoken in same category as voyager . The property is old, The staff are lazy very lazy infact it's appalling, the food mediocre with the rates you are charging you should do better or aim higher. The...More

Review collected in partnership with this hotel
1  Thank nataliemY4370ZO
Response from GMReefHotel, Owner at The Reef Hotel MombasaResponded 2 weeks ago

Dear Guest, When we read a review like yours, it makes us try even harder. The Reef is undergoing a steady room by room renovation and soon the issues that you raised such as old curtains and nets will be history. As for general room...More

Reviewed 3 weeks ago

In general it was good. The food, the facilities. the vicinity to the sea was excellent. WIFI was very very very slow. The breakfast was very ok. The response from the people was not bad at all. In general I would say the family enjoyed...More

Review collected in partnership with this hotel
Thank husseins144
Response from GMReefHotel, Owner at The Reef Hotel MombasaResponded 2 weeks ago

Thanks for the review and comments. The most important issue that you raised on wifi is being sorted right now and has been on our agenda for a while. we have now a new network of wifi all around the hotel and speeds have greatly...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Beachfront
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Self-Serve Laundry
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$77 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 On the Beach Hotel in Mombasa
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$77 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 On the Beach Hotel in Mombasa
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms
Add Photo Photos
Traveller (359)
Room & Suite (75)
Pool & Beach (58)
Dining (25)
Questions & Answers
Ask a question
Philip F
25 October 2016|
Answer
Response from Lawrence N | Property representative |
yes its near ocean
0
Votes
chepkinoiyoagrovet1
3 October 2016|
AnswerShow all 2 answers
Response from joe e | Property representative |
Hi Dominic, Thanks for contacting us. Herewih find our contacts; Joshua Elloga Reef Hotel P.O Box 82234 Mombasa Tel: +254 703 446 940/ +254 722 205 918/ +254 736 474 005/ +254 0202 039707/ +254 0202 651230 Mob... More
0
Votes
nyarmusungu
23 May 2016|
AnswerShow all 3 answers
Response from Amir H | Reviewed this property |
Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing... More
1
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12
Room Tips
"superior rooms are the most comfortable"
Read review
"The second floor, you can enjoy sea view!"
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"sea and swimming pool view is good"
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"Room 209 has a good view of the beach"
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