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Reef Hotel

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364 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Cairo, Egypt
Reviewed 1 May 2016 via mobile

Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing location, pool, and ocean view.

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Helpful?
Thank Amir H
Reviewed 30 April 2016 via mobile

The worst hotel and service received. They dont take care of tourists. Everything is an issue. Read review on Facebook. Managent made assumption rather than asking. No meals provided where special request were made 4 weeks on advance.

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1Thank Chad K
tenga, General Manager at Reef Hotel, responded to this review

Dear Chad K. In our conversation on face book, we responded to your comments . We have the privilege on our FB page to delete any conversation that is not complimentary, but we do not do that as we stand by our management and our reputation. We accept critisism and we strive to improve. I need again to return to...

Nairobi, Kenya
Reviewed 24 April 2016

Poor customer service Their lamb/beef was not fresh frozen for a long time Their buffet was not up to the 4 star hotel standard. I had been booked for a honeymoon just to be given a standard room. Have no intention of going back there

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Thank robertgD3804QR
Reviewed 22 April 2016

The Reef Hotel AI Package is great deal for money, getting full points for food and snacks, entertainment (their animation team gets top score for the morning session water aerobics) and the bar team is quite fun with fast service. Where Reef messes up, and messes up greatly is the lady they have at the front desk who does room...

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4Thank Rachel M
perth
Reviewed 22 April 2016

I spent 2 nights at this beach hotel,it had a great pool with nice grounds which were spacious and well kept on beach front, no hassles from traders and it was lovely and clean,restaurant was pleasant with reasonable food selection plus price good,more eats in dinning area but priced higher.Taxi outside and not far from Heller Park and the shopping...

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1Thank PerthJill
Maastricht, The Netherlands
Reviewed 11 April 2016

The service was so good and the area is suitable. The crew from top to down were so friendly that i would personally advise anyone to try it. the Night acts are superb. The food is affordable. Whenever you want to go to the city the matatu and tuctucs are just at the front. You can also just take the...

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1Thank JeanInnocent1985
Nairobi, Kenya
Reviewed 5 April 2016

I like this hotel and have been visiting it for many years now. It is one of the originals, opened in 1972 I think. But it is showing its age and does not compete with its rivals. For the price they charge, I would expect more and I am a frequent visitor to the coast as I live in Nairobi...

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Thank thomas Y
Nairobi, Kenya
Reviewed 4 April 2016

The grounds and location near the beach was nice. Service was poor, rooms were average. Some things to improve: 1. Don't close the pool at 5:45pm, each day the pool was packed with people having fun and a guy comes a speaker and tells everyone to get out. Then for another hour or two of daylight everyone sits around and...

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2Thank Some1uno2
Guelph, Canada
Reviewed 2 April 2016

We loved our time at the REEF hotel - great beach, and reef - enjoyed eploring the sea life, also wonderful staff and good food made our time there with our children very enjoyable. The kids loved looking for shells and added to their collection.

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Thank WilliamJDLewis
Dar es Salaam, Tanzania
Reviewed 29 March 2016

The welcoming was perfect whereby juice was served but than right after that is when everything started becoming a mess.... such as... 1. The access card to enter the room was not working and hence i need to use a key. 2. Despite me checking in, there were no toiletries provided. 3. The room phone does not work at all...

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Helpful?
Thank Ali A

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Reef Hotel Mombasa is a friendly, relaxed Hotel, professionally managed since 40 years by the same family to serve a mix of international and resident guests. The hotel offers a combination of resort facilities for beach holidays, as well as business services including conference rooms and corporate business facilities. The Reef Hotel Mombasa is conveniently situated on the white sandy beaches of Nyali overlooking the beautiful Indian Ocean. We are adjacent to the very best shopping areas, clubs, restaurants and golf courts and only 7 kilometres north of Mombasa city centre. The original Reef Hotel Mombasa was built in 1972. The hotel just had a significant renovation and has re-opened with new designed rooms and public areas. Reef Hotel rooms are air-conditioned, each with its own bathroom, balcony, telephone extension and TV. Buffets are the traditional way we serve meals with a international mix of cuisine. Enjoy our romantic candle-lit dinners on theme nights (African, Chinese, Lebanese, Indian, International, etc) and regular barbeques. A choice of 3 restaurants and 4 bars, and water sports directly on the beach assure you that the Reef Hotel Mombasa is ready for your holiday. With regular entertainment by our resident live band and disco, 3 fantastic swimming pools, Jacuzzi, tennis courts, relaxed sun-bathing and elegant evenings; yours will be a very special holiday in Reef Hotel Mombasa. ... more   less 

Additional Information about Reef Hotel

Address: Nyali beach | off Mount Kenya Road, Mombasa 82234-8010, Kenya
Region: Kenya > Coast Province > Mombasa
Price Range: $114 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Reef Hotel 3*
Number of rooms: 146
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Also Known As:
Reef Hotel Mombasa
Hotel Style:
#11 On the Beach Hotel in Mombasa
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Questions & Answers

Here's what travellers have asked, with answers from Reef Hotel staff and other travellers.
4 questions
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Questions? Get answers from Reef Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose this hotel the rooms are in need of renovation.”
 of 5 bubbles allantheoutwardbound, 15 Oct 2016 | Read review
“Get the swimmingpool + lunch deal if you are with kids for 1500Khs.”
 of 5 bubbles 937abdulq, 25 Sep 2016 | Read review
“Rooms over looking the sea are serene. Rooms are not modern but they are nice and clean.”
 of 5 bubbles 252graceo, 16 Sep 2016 | Read review
“Sea - Facing rooms”
 of 5 bubbles R1243MKrachelm, 22 Apr 2016 | Read review
“Not room 247.”
  • Interesting pattern on the bathroom mirror...
  • You could pay a lot for the tarnished loo these days...
  • Previous guest left an apple sticker... nice touch.
  • Socket is loose.
 of 5 bubbles tjfc66, 5 Apr 2016 | Read review
5 of 5
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