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New Palm Tree Hotel

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106 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Nairobi, Kenya
Reviewed 8 December 2016

I spent a night in this hotel when I made a trip down from Malindi, where I was visiting. Although the hotel is clean, it is badly in need of refurbishment. The AC worked, but it is old and noisy. The fridge never worked, neither did the instant shower water heater. The staff were not unfriendly, but were disengaged and...

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Helpful?
Thank Moronge O
Zürich, Schweiz
Reviewed 5 December 2016 via mobile

I came here to spend one night and am happy it isn't more. The hotel is clean and the staff exceptionally friendly. However, it is quite loud not just the noise outside but also within the hotel. I couldn't regulate the a/c so I switched it on and off during the night and was either cold or hot. As a...

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Thank ReginaLa
Morgantown, West Virginia
Reviewed 21 November 2016

I've stayed here before so I knew what to expect. The place is a little run down, not the greatest mattress, but the room was clean and the breakfast satisfactory. It is in a great location in the central business district of Mombasa a block or so away from Fort Jesus. There are a couple new restaurants in the lobby...

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Thank dave s
Douala
Reviewed 18 October 2016

Was very impressed at how well this place turned out to be. It is in the centre of the Mombasa island and very accessible to all major touristic centres. We enjoyed so many great activities without having to travel far from the hotel, sometimes just talking to the site. The facility is getting old and the equipment outdated but it...

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Thank Sweet_NK
Reviewed 25 September 2016 via mobile

Cheap, clean and in a good location. A rehab is needed as the hotel looks dark and old fashion. Do not good if you want a full comforts room. The owners are nice and very polite. They accepted to keep our luggage one day more.

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1Thank Francesca A
Newpalm T, Manager at New Palm Tree Hotel, responded to this review

we are pleased for you having us at your service and would love to accomodate again when at mombasa over your next visit.

Reviewed 9 September 2016 via mobile

Money for value. The hotel is quite old and basic but the rooms are clean and the service nice. Self contained rooms and working a/c. Nice big terrace. Near to the fort and old city. Good place for one night stop on the way to the north cost.

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Thank karin helena A
Reviewed 19 August 2016 via mobile

Having arrived in Mombasa without luggage we checked into New Palm Hotel to wait until our bags arrived. The rooms were basic but sheets were clean, air conditioner powerful and hot water readily available. The breakfast was excellent - sausages, pancakes, fruit, omelette, juice and hot drinks were delicious. Very good value for money.

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Thank LibbyNahimana
Reviewed 17 August 2016

Well, despite the name the rooms (beds, couches, doors, equipment) came across as a bit old. However, the staff are very helpful, the hotel is also centrally located in town. Being around many banks security is guaranteed.There is a good restaurant downstairs that prepares a wide range of fresh food from pizza, biryani to anjera. One gets to meet many...

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Thank Lillian M
Cesena, Italy
Reviewed 28 June 2016

In the night is wonderful to stay in the big terrace talking with people coming from all over the world and breathing the african atmosphere, as it is very suggestive making a tipical african breakfast early in the morning, always in the big terrace

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Thank Andrea B
Kampala, Uganda
Reviewed 3 April 2016 via mobile

The beds are clean and comfortable. The shower worked, as did the fridge, air conditioning, ceiling fan and TV. Good selection of TV channels and free WiFi. The central location is why I chose this hotel and I wasn't disappointed. The manager showed me to a great nearby salon - good pedicures. Convenient for cafes too and there are two...

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2Thank audlebongle

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
Things to do
  • Restaurant
Room types
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Concierge

Additional Information about New Palm Tree Hotel

Address: Nkrumah Road | Old Town, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa
Price Range: $26 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Palm Tree Hotel 3*
Number of rooms: 31
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Questions & Answers

Here's what travellers have asked, with answers from New Palm Tree Hotel staff and other travellers.
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Tralee, Ireland
3 months ago
Tralee, Ireland
11 months ago

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Questions? Get answers from New Palm Tree Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stanze ampie e semplici”
 of 5 bubbles andreabA2060YJ, 27 Jun 2016 | Read review
“Room six, very spacious”
 of 5 bubbles brianmB6138ZS, 24 Feb 2015 | Read review
“My room #4 faced the afternoon sun so it might have been a bit hotter than others but the AC takes care of it.”
  • Looking out of my room onto the patio area.
 of 5 bubbles chriso60, 17 Feb 2015 | Read review
“Take a room that overlooks the courtyard.”
 of 5 bubbles priyanko13, 28 May 2014 | Read review
“Room 10, where we stayed, overlooked the main road but thanks to the investment of double glazing sound was no problem.”
 of 5 bubbles HannahG704, 10 Feb 2014 | Read review
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