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Novotel Beijing Sanyuan

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Novotel Beijing Sanyuan
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689 Reviews from our TripAdvisor Community

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Showing 372: English reviews
Auckland Central, New Zealand
Reviewed 6 days ago NEWvia mobile

Worsted Accor property that I have stayed in. Have seen so many negative feedback about this hotel online but thought I'd give it a go since it's close to airport. Checked in online already as it mean: your key will be ready for you when you arrive I arrived at hotel and 1st lady said couldn't find my reservation. Then...

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Helpful?
Thank Jen80811
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Jen80811, Thank you for your posting to Tripadvisor on our hotel. I am deeply sorry that you had an unpleasant stay with us, if you could, please write to me at felix.yeo@accor.com so that I can investigate the extend of your posting, and also speak and work with my relevant department heads on the significant of 1) valuing an...

Reviewed 1 week ago via mobile

Sorry to put such review but when an hotel is good, I say so. When it's bad, I say it as well ! First of all, the hotel is very not well located, ok nice to take the subway but when it comes to a taxi it's a nightmare. Then the hotel is quite old, and the room I got...

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Helpful?
Thank Scourion B
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Scourion B, Thank you for your review on our hotel. I am sorry that you did not had a pleasant stay experience with us during your recent visit to Beijing. As part of my investigation, could you write to me so that I can trace your profile in our front office system and drill down to the room or...

Geneva, Switzerland
Reviewed 2 weeks ago via mobile

...not too sure what to say about this hotel... ok on positive: location is good (which is why we chose), rooms are ok and services are there. Staff however seemed a bit lost and poorly trained. breakfast food was really average. decoration...not my style i guess...

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Helpful?
Thank paulandre1984
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Paulandre, Thank you for your posting to Tripadvisor about our hotel. I would like to apologize for a rather mix stay with us. This hotel was built in 2008 just before the Beijing Olympics and the decorations and setup was depicting that period, as such, your comment - "decoration...not my style i guess..." is really not for everyone, I...

Reviewed 2 weeks ago

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Helpful?
Thank HOOI SEONG T
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Chicago
Reviewed 2 weeks ago

Hotel was great the train was only a short walk away from hotel there were food venders right out side across the street was a nice high end maul and food court ,it is a language problem ,but they have picture s of the food so you can order but the hotel has one of the best breakfast

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Helpful?
Thank Marie C
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Marie C, Thank you for your posting on Tripadvisor about our hotel. I am so happy to receive your feedback and hear that you enjoyed your stay with us. Yes, the breakfast had been greatly improved as we have feedback from our guests and efforts were made to increase the varieties and enhanced it into more international flavor and...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Stayed from 07 ~ 12 November 2016 Upon arrival, the reception was empty. Had to wait for about 5 minutes before she came to the desk. Had to ask for my Welcome drink Room: Upgraded to Premier Deluxe The bed is hard No toothbrush and shaver was available. Had to ask for it The Lounge was not in operation except...

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Helpful?
Thank Kris K
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Mr. Kris K, Thank you for writing a tripadvisor review on our hotel. I am would like to apologize for the service shortfalls during your recent stay with us, thus making your stay an unpleasant one, I am truly sorry for that. If you could, please write to me directly at felix.yeo@accor.com, as I would like to converse with...

London, United Kingdom
Reviewed 3 weeks ago

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Helpful?
Thank GHF001
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

barcelona
Reviewed 4 weeks ago

Average hotel. Staff almost does not speak English. Chose it over the next door Ibis because of the swimming pool and sauna. These were never switched on even after asking many times over couple of days. Rooms are OK, service not so good. Great for airport, otherwise not the best option.

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Helpful?
Thank kairo
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Kairo, Thank you for your posting in Tripadvisor about our hotel. Duly noted on your comments as they are fair ones. Since your posting, I have instructed the sauna to be switched during weekday peak hours i.e. 7.00am until 9.30am; 6.30pm until 9.30pm, and on weekends between 7.00am until 11.00 and 4.30pm until 9.30pm. We hope that by having...

Chatsworth
Reviewed 1 November 2016

This is the hotel our tour put us at, not bad at all. Good location, metro station right outside of the hotel. There's a nice mall a block away. Breakfast buffet in China is almost like a brunch, lots of food, really get you ready for the long day. The hotel has all the stuff you would need in the...

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1Thank travelwith4kids
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Travelwith4kids, Thank you for your posting to Tripadvisor on our hotel. I am glad that you enjoyed your staf with you and you are so correct that the location is a major plus point as we have the metro Subway Line 10 which will bring you to the financial districts and quite a number of tourist sighting spots, so...

Khon Kaen, Thailand
Reviewed 27 October 2016

So easy to get to from the airport, even with a heavy suitcase like I had. I arranged a taxi for a early morning 3:30am departure and the taxi was there waiting for me. Breakfast service is a issue with many food items running out and the waiters running around madly but not much was being achieved. the normal issue...

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Helpful?
Thank Andrew M
Felix Y, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Andrew M, Thank you for your posting in Tripadvisor about our hotel. Yes, location is definitely a plus point, especially if you are in Beijing to do business, I am happy that we were about to assist with having a taxi waiting for you at 3.30am, to which, I would presume that Front Desk assisting you with the taxi...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Novotel Beijing Sanyuan is located in the heart of the city, only 15 minutes from airport. The airport Express Train and Metro Line 10 are right in front of the hotel, it is easy to connect you everywhere in Beijing. The hotel is only few minutes from the Embassies district, Lufthansa shopping mall, silk market, and 3 Exhibition centers. The 306 rooms provide comfortable accommodations to Business & Leisure guests, offering complimentary internet access ensuring permanent connection. ... more   less 

Additional Information about Novotel Beijing Sanyuan

Address: Tower 18, No. 5 Shuguang Xili, Chaoyang District | Subway SanyuanQiao Station Exit D, Beijing 100028, China
Region: China > Beijing > China International Exhibition Centre
Price Range: $95 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Beijing Sanyuan 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Novotel Beijing
Beijing Novotel
Hotel Style:
#144 Luxury Hotel in Beijing
#187 Best Value Hotel in Beijing
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Beijing Sanyuan staff and other travellers.
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Montreal

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Questions? Get answers from Novotel Beijing Sanyuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The tour people picked the hotel but it was five star”
 of 5 bubbles mariecZ3653UV, 20 Nov 2016 | Read review
“DON'T BOOK this Novotel”
 of 5 bubbles 233krisk, 13 Nov 2016 | Read review
“no good views even from the top floors”
 of 5 bubbles kairo, 8 Nov 2016 | Read review
“I dont think they pay attention to request if you book in adavance!!”
 of 5 bubbles mbsagarwal, 28 Sep 2016 | Read review
“Location is not that convenient as it looks on the map.”
 of 5 bubbles dmitryegorov2005, 16 Aug 2016 | Read review
5 of 5
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