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considering the rather high price range one would expect better service and organization... yet the reservations were all messed up, had to even change room during the few days I stayed there and the customer service in gerneral was rather poor. rooms didnt heat up...More
1 Thank Anina K
Response from martyn s, General Manager at Oakwood Residence BeijingResponded 17 November 2014
Dear Anina K,
Thank you for taking the time to write concerning your recent stay at Oakwood Residence Beijing. We appreciate all feedback.
Without further details I'm unsure how to reply concerning the reservations being "messed up".
The apartment sizes in general are substantially larger...More
The hotel is very nice and clean. We stayed in a 2 bedrooms 2 bathrooms apartment. Very confortable beds and hight quality bedding. The kitchen had everything we needed. Washer and Dryer. Spacious closets. The bi-weekly cleaning wasn't great but I am kind of demanding...More
1 Thank 2005_4_For_Travel
Response from martyn s, General Manager at Oakwood Residence BeijingResponded 10 November 2014
Many thanks for your recent TripAdvisor post.
I am very pleased to note that you found both our apartments and our staff to be very good. We do spend a lot of time maintaining the property and the apartments, so that it will...More
Based on my 1-week and my daughter's 7 week stay at Oakwood Beijing during her International Internship for her MBA program, we would highly recommend Oakwood BJ for 2 solid advantages :
1. An outstanding, proactive, responsive and solution-driven front desk which helps its guests...More
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1 Thank J N
Response from martyn s, General Manager at Oakwood Residence BeijingResponded 11 August 2014
Many thanks for advising us, via TripAdvisor of your appreciation for the proactive services we provide at the Front Desk of Oakwood Residence Beijing. Every resident has different requirements and priorities but we try to fulfill all requests as well as we able,...More
Plus factors include
Multi room suites
Dishwasher oven stove
Tv in two rooms
Restaurant food tasty
Minus factors include
Poor mgt policies & oversight
Poor understanding of visa rules
Thin glass break in dishwasher then...More
1 Thank familymanRiyadh
Response from martyn s, General Manager at Oakwood Residence BeijingResponded 14 August 2014
Dear Familyman Riyadh,
Many thanks for providing your candid feedback on Tripadvisor. We are pleased to note that you found several positive aspects of your stay, with both the facilities and staff.
I am unsure as to what aspects of your stay were less than...More
I stayed in a 1-bedroom apartment, which was really spacious and fully equipped.
The bed was comfortable and the air purifier system a good thing to have for Beijing city but no proper air-conditioning system it seems.
I had no issue at check-in or check-out...More
1 Thank arashicchan
Response from martyn s, General Manager at Oakwood Residence BeijingResponded 4 August 2014
Many thanks for taking the time to post your review and to provide your feedback concerning Oakwood Residence Beijing.
We appreciate you commenting positively on the location , the facilities and the breakfast.
The property is not yet 5 years old and we...More
US$126 - US$244 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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