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Gateway Hotel Hong Kong

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#27 of 701 Hotels in Hong Kong
Certificate of Excellence
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Gateway Hotel Hong Kong
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1,043 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Singapore, Singapore
Reviewed 3 days ago NEW

The bathroom is almost taintless and by far the most value for money luxury hotel in Hong Kong. We chose deluxe double room which is good for a family of 4. It is super roomy even with 2-double beds. It is conveniently located above Harbour City mall, where plenty of malls and restaurant are within reach.

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Helpful?
Thank ccchua
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear ccchua, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Reviewed 3 days ago NEWvia mobile

Prime location above Harbour city. Fendi store on the ground. Easy access to MRT Tsim sha tsui and ferry terminal for just few minutes by walk. Shops and restaurants around. Free wifi and handy smartphone while you stay. Wide room and comfortable. Clean and modern. Full amenities in room. Shower and bathtub. We were upgraded to suite room. Very good...

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Helpful?
Thank TiddyWallapa
Reviewed 3 days ago NEWvia mobile

Nice 04 Star property with all amenities and some very helpful services included in the package for travelers for instance mobile phone with unlimited data plan and free local calls included in the room services. Rooms are of decent size and includes mini bar items complimentary which are replenished daily. Another plus point. Excellent location close to Metro and Bus...

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Helpful?
Thank Rohit K
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Rohit K, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Metro Manila, Philippines
Reviewed 4 days ago NEW

The hotel is very accommodating n generous on their supplies and has free phone usage but I wish the front desk staff will be more courteous . It would have been nice if one of their front desk staff was more helpful to me when I was looking for something!

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Helpful?
Thank 225julieo
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear 225julieo, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your service experience with our front desk associates fell short of your expectations during your recent visit. Rest assured that our team has been reminded to be more attentive and to respond more...

Shanghai, China
Reviewed 6 days ago NEW

Not luxurious, still a four-five star hotel feeling. Equidistant from most of the attractions, easy-to-be-reached. The position and the harbor view could be better, but this is enough for frequent travelers.

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Helpful?
Thank H3190OProbertog
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear H3190OProbertog, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Rochester, Minnesota
Reviewed 1 week ago

Great location, situated in the center of Hong Kong's business district, within 5 minutes walk to both harbors, inside a major shopping center, very convenient for shoppers and sightseeing. The Continental Club provides excellent food and services. Totally enjoyed our stay.

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Helpful?
Thank Jingfei C
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Jingfei C, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Reviewed 1 week ago via mobile

It was easy to get to Gateway Hotel from the HK Int'l airport as they have a ready counter that can assist your transfer. The hotel is in the city, with lots of shopping & food choices that are walking distance away. They even had a helpful visitor's mobile phone which you can use going around the city for recommendations...

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Helpful?
Thank WanderWendy
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear WanderWendy, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Varberg, Sweden
Reviewed 1 week ago

I´ve stayed at Marco Polo when visiting Hongkong for 30 years, alwasy the best and welcoming. The location is perfect with starferrys taking you to Central, shopping and even to Airport Express. So That´s why I say the best stay in Hongkong

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Helpful?
Thank Jorgen S
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Jorgen S, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Reviewed 1 week ago via mobile

I will continue to stay here but thank goodness Im only staying overnight at the lower deluxe room. Its 10 pm and for some reason the toilet isn't flushing. Later, my husband used it and it was fine again. Too lazy to complain but as I said I'm moving to a better floor tomorrow, due to an error I made...

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Helpful?
Thank Rnplus2
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Rnplus2, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comment about updating the hotel facilities has been noted. Rest assured that this shall be on the top of our "to do" list when future refurbishment plan takes place. We thank you for your comments and...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Second time staying in Gateway due to its' strategic location and convenience factor. Was impressed by the reservation team when they noted on my typo on the check-in dates under the remarks column and took they liberty to highlight and remind on my travelling date. Check in was swift and the lobby smell good. Lobby staff were stoic looking; no...

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Helpful?
Thank SuNSuNAH
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear SuNSuNAH, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations. Rest assured that the room cleanliness is one that we take very seriously and that this is an isolated incident. We have ensured that this oversight is rectified...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Three on Canton (Gateway Hotel)
Three on Canton (Gateway Hotel)
Cuisines: Chinese, Asian, International, Sushi
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rising over Hong Kong's commercial and entertainment district of Kowloon is Gateway Hotel, a Marco Polo hotel. Housed in Harbour City - Hong Kong's largest shopping complex - Gateway Hotel, the ultimate in leisure accommodation and shopping experience. In September 2013, Gateway Hotel introduced a brand new 360-degree redesigned property that defined a totally innovative design concept. All 400 guestrooms and suites underwent the redesign, which won a Global Excellence award for Best Hotel by The International Interior Design Association in December 2012. The celebrated renovation also included the hotel's Continental Club Lounge and lobby, as well as the restaurant, Three on Canton and al fresco dining area, Be on Canton. The Continental Club is the epitome of sleek design, intuitive services and state-of-the-art amenities. Guests of The Continental Club can enjoy full access and exclusive benefits from the Continental Club Lounge, to include complimentary daily breakfast, afternoon refreshments and evening cocktails and butler service. Located in one of the world's culinary capitals, the hotel has created signature outlets such as Three on Canton which is the ultimate gourmet destination, with an impressively designed space of 20,000 square feet to dine, wine, lounge and network. Discover the most stylish al fresco dining terrace on Canton Road, dubbed 'Be on Canton'. Be part of a hip and happening venue that offers resort-style dining, cocktails and aperitifs served with delectable bites, or shake things up with an instant party. Wi-Fi is complimentary throughout the entire hotel. Complimentary mini-bar service in every room will be replenished daily. The essential refreshments vital to enjoying the dazzling energy of Hong Kong will be restocked daily in the free mini-bar. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Fitness buffs have access to the nearby Marco Polo Hongkong Hotel for a swim at the outdoor swimming pool or work out at Prince Hotel's 24 hour gym. True to its promise of an unbeatable location, Gateway Hotel lies on the junction of Canton Road and Haiphong Road in Kowloon and is a short walk from the bus terminal, Star Ferry and MTR Subway Station. The Gateway Hotel is an approximately 35-minute drive from the airport, or an MTR journey that will take around 55 minutes. Guests can also take the hotel shuttle bus which takes about 40 minutes to the airport. ... more   less 

Additional Information about Gateway Hotel Hong Kong

Address: No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $305 - $774 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gateway Hotel Hong Kong 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Gateway,Hong Kong Hotel Hong Kong
Gateway Hotel Hong Kong
Hotel Style:
#24 Business Hotel in Hong Kong
#27 Luxury Hotel in Hong Kong
#30 Family Hotel in Hong Kong
#31 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Gateway Hotel Hong Kong staff and other travellers.
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Questions? Get answers from Gateway Hotel Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More promos pls”
 of 5 bubbles 225julieo, 1 Dec 2016 | Read review
“If some renovation starts, should be better. Deserve to be tried at least once.”
 of 5 bubbles H3190OProbertog, 29 Nov 2016 | Read review
“Ask for twin bed rooms as the room is bigger compared to a double bed room”
 of 5 bubbles SuNSuNAH, 23 Nov 2016 | Read review
“Renovations are taking place on the higher floors so about 11th floor and below at the moment to keep noise to a minimum .”
 of 5 bubbles kenneths366, 17 Nov 2016 | Read review
“I suggest you check out other areas nearby like the food court accessible from the 2nd floor.”
 of 5 bubbles cxtramail, 9 Nov 2016 | Read review
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