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Gateway Hotel Hong Kong

1,315 reviews
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Traveller (365)
Room & Suite (414)
Dining (103)
Overview
  • Excellent54%
  • Very good34%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“continental club”(72 reviews)
“harbour city”(75 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (1,315)Write a Review
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479
306
74
28
9
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All reviewscontinental clubharbour citymarco polo hotelscity supersuperior suiteocean terminalnespresso machinestar ferryshopping mallcomplimentary mini barthird floormobile phonereplenished dailyexcellent locationfree wififavorite hotelfree local calls
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1 - 5 of 896 reviews
Reviewed 1 week ago via mobile

Negatives: 1. Poor Housekeeping - the housekeeper did not bother to clean anything - did not bother to vacuum clean so there was hair everywhere all the time. Very dirty- see one of our photos for proof which shows breadcrumbs on the blanket we used...More

Thank SBB333
Response from DalipSingh_GM, General Manager at Gateway Hotel Hong KongResponded 1 week ago

Dear SBB333, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on...More

Reviewed 2 weeks ago

As usual, I had a wonderful stay at Gateway Hotel Marco Polo. I always stay here if i'm in Hong Kong. I usually make my trip to HK every year between Jan Feb or March because of the weather. What I love about this hotel...More

Review collected in partnership with Marco Polo Hotels
Thank djsy07
Response from DalipSingh_GM, General Manager at Gateway Hotel Hong KongResponded 2 weeks ago

Dear djsy07, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value...More

Reviewed 2 weeks ago

Stayed here for 4 days and 3 nights. Though the lobby is small, we were welcomed and attended at once. We were able to check in to our room earlier than 2:00 PM. The guestroom is large, big enough to accommodate four people. Decor and...More

Thank Ghigie
Response from DalipSingh_GM, General Manager at Gateway Hotel Hong KongResponded 2 weeks ago

Dear Ghigie, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value...More

Reviewed 2 weeks ago

I'm always looked after with warmth & professionalism. My first choice when staying in HKG. Nothing is too much bother for the friendly staff, and the stress-free environment here is ideal when I'm working late.More

Review collected in partnership with Marco Polo Hotels
Thank J8525IRmartins
Response from DalipSingh_GM, General Manager at Gateway Hotel Hong KongResponded 2 weeks ago

Dear J8525IRmartins, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value...More

Reviewed 2 weeks ago

Check in at lobby took very long time, more than an hour as we are a family with kids and senior, it was hard, and the lobby was very basic, and not so friendly for family with kids to wait. Room was spacious, carpeted, kid...More

Thank MrsRawashdeh
Response from DalipSingh_GM, General Manager at Gateway Hotel Hong KongResponded 2 weeks ago

Dear MrsRawashdeh, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations, particularly with the check-in service at the hotel. High occupancy prevented us from...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Details
Price range
US$201 - US$591 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Business Hotel in Hong Kong
#24 Family Hotel in Hong Kong
#31 Romantic Hotel in Hong Kong
#38 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$201 - US$591 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Business Hotel in Hong Kong
#24 Family Hotel in Hong Kong
#31 Romantic Hotel in Hong Kong
#38 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (365)
Room & Suite (414)
Dining (103)
Pool & Beach (1)
Amenities (44)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Nearby
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping
areas of Hong Kong. With a high concentration of
hotels, retail shops and commercial offices – it’s a
busy and bustling neighbourhood that never sleeps. On
the surface, Tsim Sha Tsui seems to only feature an
abundant number of high-end retail stores selling
designer brands and jewelry, owing to its popularity
with high-budget shopping tours. However, it also
...More
Questions & Answers
Ask a question
MelKualaLumpur
10 December 2017|
AnswerShow all 2 answers
Response from kenneths366 | Reviewed this property |
I believe smoking in the Bar area is allowed on the 2nd or 3rd Floor .
0
Votes
MelKualaLumpur
10 December 2017|
AnswerShow all 3 answers
Response from Marc M | Reviewed this property |
Yes there is a shuttle service to the airport express train. Leaves every 20mins. Staff will point you to the pickup area.
0
Votes
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Room Tips
"ask for rooms with a harbour view"
Read review
"ask for rooms overlooking the harbour"
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"Improve lighting on workin area."
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"Clean rooms all the time"
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