Disney Explorers Lodge
805 reviews
#82 of 806 Hotels in Hong Kong
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Disneyland Resort, Lantau Island, Hong Kong China
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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US$153
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Room & Suite (314)
Dining (181)
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A note from Disney Explorers Lodge
Updated 14/06/21
About
#82 of 806 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Take a break from your exciting adventures and join fellow explorers in this respite surrounded by the wonders of nature and diverse cultures. Be awed by the exotic accommodations with rooms facing and furnished according to the four unique tropical climates of Asia, Oceania, South America and Africa Serving international cuisines from the five continents and a large outdoor pool, this hotel perfectly captures the lodge motto of “ad explorare et somniare” (“to explore and dream”).
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Kids stay free
Indoor play area for children
Free shuttle or taxi services
Banquet room
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Room service
Safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Ocean View
Family
Languages Spoken
English, Chinese
Location
Full view
59Somewhat walkable
Grade: 59 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
Disneyland Resort, Lantau Island, Hong Kong China
Name/address in local language
Getting there
Disneyland ResortMass Transit Railway (MTR)15 min
Car HireSee all Hong Kong car hire
805Reviews55Q+A54Room tips
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+1
Wonderful staycation. Truly gave you a feel of travel abroad while stay in Disney’s Explorers Lodge. My third time to stay in this hotel since it’s opened, will keep return😃😃. Spacious room, good restaurants meals (I had dinner at Crystal Lotus, breakfast at Dragon Wind and enjoy tea set at World of Colors). Loves the baked crab meat stuffed in shell at Crystal Lotus as always, my favorite 😋😋😋). Just a bit rush of having set breakfast at Dragon Wind as only allows 45 mins per time slot (maybe due to I stayed there during public holiday this time). Finally, I took around 1 hour to complete the set breakfast as the set breakfast portion was huge to me and travelled with elderly (age over 80) who need more time to eat.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Best to book restaurants almost a month in advance especially during public holiday. Always full.
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Helpful
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 2 weeks ago
Dear Flyer61013896278, Thank you for your continuous support to Hong Kong Disneyland and re-visit again to stay at our Lodge. Your valuable time contributed to provide a review of your stay is highly appreciated. On behalf of our teams, billion thanks for your 5 star amazing rating! We are glad to hear of your pleasantly stay and rejoiced thoroughly with overall experiences. We look forward to welcoming you and your family back shortly! Wish you a magical day! Michael Lock Senior Manager, Hotel Operations
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It’s our second visit and our last visit was a few years ago but we were trapped in the room due to the typhoon and was not able to give a fair review. We visited last weekend for 2 nights, and the hotel conditions are exceptional! This time I really took the time to appreciate the decor of the hotel, everything is carefully and meticulously designed, it’s a very mind provoking and inspiring experience to just think how much effort has been made to build this place. Nothing looks tired and aged except those made to look aged, after all, it’s an explorer’s lodge. The landscape is outstanding as always. The room is kept as new, the bathrooms are well maintained. It’s a pity that all F&B experience could be a bit affected due to the Covid measures, such as using take away boxes for room service, minimizing buffets (my wild guess). Guests need to reserve swimming pool session which is a totally new experience but I have to applaud the hotel for making the process as smooth and as pleasant as possible for guests. Say bye bye to the “lounging at pools all day” kind of vacations. Staff are also attentive, upon check out I let my tumbler in the room but not next to my luggage, but the concierge/bell service collected the tumbler with him and saved me and lost & found department lots of hassle! Well done! My girl is already planning for another stay….…
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Date of stay: September 2021Trip type: Travelled with family
Helpful
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 3 weeks ago
Dear SybilHongKong_China , Thank you for your recent stay at our Lodge and contributed your valuable time to provide a review of your stay. It is thrilled to hear positive comments especially from our honorable guests! We are glad to learn of your pleasant stay enjoying our accommodation, hotel's surrounding and facilities as well as our Cast Members' services. We have amazing teams to perform the best services professionally in creating a memorial stay for our guests. Your praises will definitely be shared with the teams for their efforts made for your nice stay. Under the current pandemic threat, we are obliged to work with the associated policies to ensure a safe environment to be provided for each of our guest. Thank you for your understanding in coping with some of the service adjustments, much appreciated. It is good to hear of your re-visit plan that all of our Cast Members are very much look forward to seeing you and your family again! Have a magical day! Michael Lock Senior Manager, Hotel Operations
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...just one of the wonderful quotes you get from a Disney movie, but more or less describes what I was thinking the first time I met (eye-balled) my wife, 35 years ago..and with that milestone, yes, this is another but updated review of DEL, aka 'oh no!not another anniversary!' ..another weekender....no problems at arrival/departure, as always...once again being provided with perfect accomodation, etc based on previous trips...which is proof that mgmt does take care of its customers, including return guests.....the property recently re-started 24/7 operations (as the pandemic situation seems improving for the better) so there were noticeably a lot more people on hotel grounds... ...all F&B outlets were open, running to full capacity each meal session, so do remember to make reservations....we didnt include breakfast in our package this time so that location/menu was kept open.... the breakfast rooms at the resort are still serving set menus, including Chart Room Cafe, where we decided to takeaway our breakfast from (after our morning walk in the garden/along sea), iso going to the restaurant since the kids slept in, deservingly taking a break from the week's routines... ..after breakfast, we went for the usual RAINDROP POOL swim (having booked a slot on arrival date), before heading out for lunch in the park...i believe this time each session is longer than last visit...but other guests had the same idea so even at 1000, the pool capacity was max...but it was still relaxing and fun..clean...friendly staff, as usual.. ...dinner was at World of Colour...weekend/special set menu..no complaints about quality/quantity/service vs price ...but maybe we've been here more often than we should in the past 1-2 years, and although we do have our favourites, we've probably tried everything on the menu, bfast/lunch/tea & dinner, making us hope the menu will be updated or have additional items when we next visit... ...nothing negative to comment on the actual accomodation as its how we like it, clean, spacious. a great view, providing a homey comfortable atmosphere, whether watching a movie or playing board games....but i did notice a new option for guest to order minibar items (as a set..price is actually reasonable, comparing with 7-11 prices, for example)..noticed it too late though so wasnt able to arrange it...maybe next time ...there are new Recreation activities for all here in DEL and also next to HK Disneyland Hotel...mgmt continues to be creative, keeping busy coming up with facilities to keep guests occupied during their staycations......'Bravo, everyone, Mr Moriarty and ALL!.... ...with thanks to ROMEO (pre-arrival), JACKY & TIFFANY (check in), SAM & JACKY (pool/dinner reservation), THOMPSON @World of Colour, w/EDEN & FANNY (dinner), CHARLIE & SAM (departure day, breakfast), BLAIR (check out) , Jasmine, Edmond, Hang, Donny, GSM Team for assisting with various issues, KIRA/ALYCIA who made sure transportation arrangement went well for my daughter needing to leave for work earlier than normal....but special mention goes to KC, who more or less led by example, taking charge and ensuring customer service/hospitality standards was always provided, whether to me & fam or to all other lodge guests that weekend, &or everyday' ...and finally loudest shoutout is for the man, Joe Fung, who was actually n/a during this trip, but still kept in touch &or remained involved (through his team/castmembers on duty),...'We sincerely appreciate everything you do for us, JF, making each visit better than the one before, just as should everyone who come and enjoy their stays at your Lodge'...…
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Date of stay: September 2021
Value
Rooms
Service
Helpful
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 4 weeks ago
Dear JoseAN1167, Thank you for your stay at our Lodge and provided a detailed review of your staying experience, much appreciated. We have an amazing team and it is always so rewarding to hear positive feedback from our Guests. Your encouraging compliments will be shared with the mentioned Cast Members for their efforts and contributions for your enjoyable stay. We are very pleased to learn of your enjoyable stay. We strive every day to ensure each of our Guests to have wonderful and marvelous time with us, and it is extremely encouraging for our Guest to tell us! Thank you again for your kind comments and for choosing to stay with us. Please let us know when you plan to visit again and we look forward to welcoming you back. Best Regards, Michael Lock Senior Manager, Hotel Operations
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Our room was not available until 4-5pm. Checked in on 12-September and we were given ONLY ONE “16th Anniversary button”. Requested to have one more but was rejected by the staff. This is the only Disney hotel worldwide that refused to provide buttons to guest. It seemed ridiculous and immediate felt not happily ever after.
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Date of stay: September 2021Trip type: Travelled with family
Helpful
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 15 Sep 2021
Dear Joseph C, Thank you for your recent patronage at our Lodge and contributed your valuable time to provide a review of your staying experience. We regret to hear of your unpleasant stay. Please accept our terrific apologies for letting you down by our services. Your comments are well noted and we have taken earnest approach with the teams for proper review. Thanks again for your input which can definitely assist us to perfect our service standard. We look forward to welcoming you back to our hotel. When you have a re-visit plan, please reach out to us directly at hkdl.askdelmanager@disney.com that we commit to extend our magic in supporting an enjoyable stay for you and your family! Best Regards, Michael Lock Senior Manager, Hotel Operations
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1. Benefit cuts with price surge I was told that the free parking has been cancelled one day before arrival when I make further enquiry with reservation hotline. I was told that fast pass has been cut for hotel guest since 1 July at Front Desk Counter upon check-in. Although they waive such charges during the stay, hotel should consider its inferior transportation. It is a wrong decision to cut free parking. 2. No clean and proper changing room at pool Under this packed season, all swimming pool session was full and we have been allotted to use the pool at 12:00 next day after check-out. As we have checked out, we are told to use a public unclean toilet to clean our clothes with kids. And, there is merely one shower cubical for users. Finally, we need to change our clothes in public toilet and wait 10 minutes under air-conditioning environment for shower. I need to walk with my bare foot through the garden. The locker is outdoor and extremely tiny. I used 4 lockers to pack my things. When I ask for help from a male pool staff, he asked me to put my belonging on the bench but watch out myself. 3. No smiles / happiness from hotel staffs I can meet smile at the shop. I can feel most staffs are not happy at work and intense. Actually, under this epidermic situation, hotel management should be happy they are earning abnormal profit compared to others and treat their staff better. To conclude, it is difficult for me to stay again in Hong Kong Disney Hotel. …
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Date of stay: August 2021
Helpful
Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 19 Aug 2021
Dear williamwB3391SH, Thank you for your recent stay at our hotel, and your valuable time to provide a candid review is much appreciated. We are apologetic for your unpleasant staying experience and inconveniences encountered. Please rest assured that all your opinions and comments are seriously noted and an earnest approach has been made with all relevant teams for a proper review. Hong Kong Disneyland constantly strives for the best service and accommodation to each of our guest. We treasure all our guests' comments and opinions as indeed they can assist to perfect our service standard. Again, we apologize for your unsatisfactory experience. We look forward to welcoming your re-visit that we commit to bring you and your family a memorial Disney journey. Thank you! Best Regards, Michael Lock Senior Manager, Hotel Operations
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PRICE RANGE
US$205 - US$289 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongIslands District / Discovery Bay / New Territories
NUMBER OF ROOMS
750
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Claim Your Listing Frequently Asked Questions about Disney Explorers Lodge
Which popular attractions are close to Disney Explorers Lodge?
Nearby attractions include Hong Kong Disneyland (0.7 km).
What are some of the property amenities at Disney Explorers Lodge?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Disney Explorers Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Disney Explorers Lodge?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Disney Explorers Lodge?
Yes, valet parking is available to guests.
What are some restaurants close to Disney Explorers Lodge?
Conveniently located restaurants include Enchanted Garden Restaurant, Chef Mickey, and Crystal Lotus.
Are there opportunities to exercise at Disney Explorers Lodge?
Yes, guests have access to a pool during their stay.
Does Disney Explorers Lodge have an airport shuttle?
Yes, Disney Explorers Lodge offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Disney Explorers Lodge?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Disney Explorers Lodge?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Disney Explorers Lodge?
Many travellers enjoy visiting Stone Tablet (2.4 km), Moral Sin Tong (2.8 km), and Mui Wo Man Mo Temple (6.2 km).