Brilliant hotel! Stayed for 2 nights, had a brilliant room (2504) which overlooked the sea in the Africa section. Staff were so helpful and polite. The shuttle bus to the park took only a few minutes and ran very regularly. The food choices at the hotel were great, my favourite was the cafe which had amazing coffee! The room service menu was vast and the vegetarian curry was amazing - it had paneer in! The grounds were lovely to walk around and the sea-front path had amazing views. Would highly recommend this hotel! The only change I would suggest is having the Disney films on demand, so guests don't have to wait for a set time for films to start - they start when they are ready to watch!
Visited with family including little granddaughter. The resort is located well within Disneyland amusement park amidst lots of greenery. Lobby is huge with lots of period travel artefacts. Sea faring boxes, telescope stands, cane sofas etc. Checkin was very smooth. The resort is divided into four arms Africa Asia Oceania and South America. The elevators are designed to resemble great gas floating balloons equipped with various meters to show height gas levels etc. We stayed in two connected rooms with balcony and sea view in Africa. Rooms are large and comfortable with en-suite bathrooms. Toiletries are ample and good. Mickey and Minnie Mouse pictures adorn the walls. Dining options are many including takeaways. We had a picnic basket ready and went to LinaBell the sea side greens. Lounged on deck chairs as my little granddaughter played in the tiny tent set up for her. Dinner ordered in room. Delivered hot in ecofriendly packing with ecofriendly cutlery. Went to see the light show at the Disneyland Amusement park by bus which regularly runs between the resort and the park. Sleep was comfortable. Explored the resort early in the morning- plenty of green sea side fountains and a huge pool. Breakfast at the Coffee shop has lots of variety and many interactive counters. Happily went to the Amusement park to have rides. Checkout was equally smooth. Overall a great stay.…
I was going to give this review full 5 stars but the restaurants totally RUINED the experience. First, let me say, the hotel is great, very nice swimming pool, lots of outdoor open greenery and sea view. It does not feel like you are in Hong Kong at all. There is so much open space and this is really amazing and rare for Hong Kong! The check-in staff was very friendly, special mention to Lucy from front desk. Since it was our anniversary, special room decorations were provided by the hotel and me and my wife was very happy with this. The rooms are very big for Hong Kong standards, and the shower was nice! The bed is great, the pillows are comfortable! So everything about this hotel was perfect, EXCEPT for the restaurant. 1. It was afternoon and my wife wanted to order the Mickey Mouse Soufle from the restaurant. But the receptionist at the restaurant was VERY USELESS and UNFRIENDLY. He told us the restaurants is FULL, even though half the god damn place is empty! He said Soufle is not served during afternoon tea time. We asked if we can take out to the room and he said no. Basically every question we ask him, the answer is NO NO NO! No concept of customer service and this is shocking for a Disney Hotel. What is the point of having Soufle on the menu if you dont allow customers to order it? The restaurant was empty but he kept telling us it's full, and he wont even allow us to take it to our room. 2. All restaurants there are super expensive and really highly priced. The food at Chart room cafe tastes like plastic, no taste, over priced, no flavour and expensive. The Chinese restaurant which I had booked for anniversary is restricted to a 'set menu' only at a ridiculous price and lack of options. We asked if we can order a'la carte but they said NO! A'la carte is only for room service. I was really going to give full stars ratings but the experience from the restaurants ruined it all.…
This was our second time staying at this hotel, last time was for Christmas, and this time was for our wedding anniversary. We paid more for the Seaview Room and it's definitely worth the price, given that we booked using the 2 nights' discount. The room was very spacious and clean. I love the small tin box that holds the toothbrushes etc, and you get to keep it too! However, the pillows were a bit too soft and thin; whilst the other type of pillows that placed upright were better. However, after using the pillow for a while, my face started to develop rash, and my husband's pillow also had some bad smell. I believe the pillow cases and pillows were not clean enough. As for restaurants, we only tried Dragon Wind for breakfast and dinners. Absolutely no complaints for their services! Every staff were extremely detail-oriented and polite. Food quality was excellent for both breakfast and dinner! My child is allergic to eggs and I emailed them about it prior to arrival. They actually printed out my email to make sure all the staff were aware of it!! I really appreciated it! I'm already thinking about booking another stay for Christmas!…
Spend a weekend with family at two connecting rooms Both rooms were clean and in great condition It was a busy weekend at the hotel, but the service was exceptional My cousin arrived around midnight and there was no more shuttle bus at Disneyland MTR station. We asked if hotel staff could help arrange taxi but there was also none. The staff went above and beyond to check if there are other staff around to give my cousin a ride. Indeed they were able to find a staff member to drive my cousin to the hotel. Really appreciate that 😊 overall everyone including housekeeping were very polite and friendly. One thing we wish is that the TV can connect to AirPlay. I will definitely visit again!
Stayed 5 nights. Completed my 0 + 3 self designed quarantine (arrived Wednesday, free to explore Saturday at 9am, daily lateral flow tests and free nucleic tests at HKI airport day 2 and day 4 - easy to locate on arrivals platform. ) Hotel of choice, large spacious rooms, beautiful gardens, room service, keep to yourself for three days (good excuse to get over jet lag) and then free to do touristy things. LeaveHomeSafe App needed. Close to Airport (Disney - Sunny Bay - Tsing Yi - Airport.) Staff absolutely lovely, kind and very supportive.
We stay here regularly and are never disappointed. Pool was empty on Friday night and we also enjoyed it on Saturday before the amazing Momentous show in the evening. We were upgraded to the sea view room. It was lovely to watch the kids playing on the lawns on Saturday night with their lanterns. We will keep coming back, its always a wonderful escape.
Super helpful, friendly and high quality hotel staff, felt very welcomed and warm. Hotel design and decoration details in every corner are also fantastic-- can feel how much heart and effort have been invested in the hotel! Will definitely visit again for sure!
We have a little getaway at the new Disney Resort with our kids during summer holiday. The hotel is a nice set up with plenty to explore and experience the moment we enter the lobby. Room is well equipped with plenty of space for the little one. We were glad the outdoor pool was open and its definitely a nice experience under the hot summer sun (booking is required due to covid). Overall, we had a lovely stay in a nice property, excellent and friendly service from the staff especially during the difficult time under covid. In particular, we appreciate Miss Carrie great assistance on our seamless check-in, she explained special arrangement under covid and answer all of our questions. Mr Jason offered fabulous service at the frontline and solved our parking issue, gave us a great head start for our getaway. Well done ^.^…
A wonderful hotel in Disney. It reminds me of the Animal Kingdom lodge in Disneyworld. I love the theming, the rooms are amazing and the hotel grounds are really beautiful. I wish the pool had been open but it was closed due to covid. I loved the world of colour restaurant.
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