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Hyatt Centric Victoria Harbour Hong Kong

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1 North Point Estate Lane, North Point, Hong Kong China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$93
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Free cancellation until 26/11/21
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Traveller (2238)
Room & Suite (545)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 30/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Centric Victoria Harbour Hong Kong
Updated 30/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#72 of 806 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
With breathtaking views of Victoria Harbourfront, our chic hotel in North Point is the perfect start to explore something new and something traditional. Discover local foodie favorites in the neighborhood. Centrally located on Hong Kong Island and literally steps away from Ferry Pier and MTR station, you can also access to Victoria Park, Hong Kong Museum of History and more with ease. Premium amenities, such as outdoor infinity pool and 24-hour fitness center, and views of Victoria Harbourfront from your room will make your stay unforgettable. The options are endless when you stay in the middle of the action at Hyatt Centric Victoria Harbour Hong Kong.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Meeting rooms
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Rooftop bar
Taxi service
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese

Location

Full view
96Great for walkers
Grade: 96 out of 100
76Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
1 North Point Estate Lane, North Point, Hong Kong China
Name/address in local language
Getting there
Hong Kong Intl Airport29 kmSee all flights
Shenzhen Airport55 kmSee all flights
North PointMass Transit Railway (MTR)3 min
Fortress HillMass Transit Railway (MTR)10 min
See all nearby hotels
1875Reviews54Q+A100Room tips
Traveller rating
  • 1,136
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  • 95
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Popular mentions
KIN wrote a review Today
Hong Kong, China5 contributions
Every stay at Hyatt Centric was relax and satisfied. Recalling to the first time I visited, I could feel the attentiveness and professionalism from Sharon, the hotel's lounge manager, and her team members Billy, Kyle and Kelvin. And now as a globalist member, I have to say this team has been demonstrating the excellent and courteous service that is more than competent, compared to other local properties of Hyatt. I can tell even staff of housing keep and guest service are all well trained. Food and beverage offered at lounge and The Farmhouse are of wide range of selections. Obviously, the Victoria Harbour Lounge is definitely a highlight for those visitors who are new to Hyatt hotel and seek for remarkable staycation. Most of room types access to harbour view. I particularly enjoy the Deluxe Harbour View Room as you won't miss out the fabulous Victoria harbour view for a minute even when you are bathing or.... doing the no.2! Besides, the location is really accessible that only takes 2 mins walk to the North Point MTR station. Can't wait to book my next getaway at Hyatt Centric!
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Date of stay: October 2021
Service
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Wilson Y wrote a review 21 Oct
Hong Kong, China1 contribution
It was a wonderful staycation! It is great to receive a pre arrival email from Jerry. Upon check in, surprisingly there was not any queue when I arrived at around 3pm. The check in was fabulous, special thanks to Annie and Karen at the front desk!! I could feel the warm welcome provided by them with their smiling face behind the mask. Annie tried her best to allocate both of the rooms next to each other with a stunning view and my family was very enjoy about it. Karen also proactively checked if we need any baby bathtub or other baby amenities since we came with a baby and only requested for a baby cot. Also thanked Karen for the small gift for my baby! I would also like to thank the housekeeping team, the room was very clean, they also set up an extra tissue box at the bedside table, which I usually requested from other Hyatt. Chiman from the Farmhouse was the other star that I would like to thanked with. He provided an excellent service and very attention to detail. When I checked out, Venus was very helpful to fulfil my request regarding my complicated paying method. Overall, the whole staycation is perfect! All the staff that I met in the hotel were very nice and I am sure will stay again in this Hyatt Centric Hotel.
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Date of stay: October 2021Trip type: Travelled with family
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Natlovestotravel wrote a review 20 Oct
18 contributions
We have been living in Hyatt Centric Hong Kong for the past 6months. As a long-stay resident I couldn’t feel happier with the hotel and their service. The hotel itself is new and modern and clean. The view at pool and gym on the rooftop is absolutely stunning. Breakfast is great. Everyday when we walked in and out of the front door, the team at the concierge would greet you at the nicest possible way. Ronald Law and his team, Wilson, Henry, Renault, Ken, Joy, Alan, George, Marco, Raymond and Tony are always friendly, welcome you with a smile, and would go extra miles to make you feel cared. Once we were in a rush wanting to get a taxi, Raymond went out of the hotel to the main road waited for ages tried to get a taxi for us. As a globalist member, we benefited from having access at the lounge for dinners and refreshments. And so we see the team at the lounge on a daily basic. The team which lead by Sharon, her teammates Kyle, Billy, Vanessa and Kevin are so helpful as well as professional. You could strongly feel that they serve you with heart and passion. It gets quite busy at times at the lounge but they always kept their standard high. Also, Frances from the sales team. She is always approachable and very responsive with a friendly manner. And the team from the gym/ pool floor are always friendly and helpful. Even the cleaning ladies are super friendly and Huge thanks to these guys to make us feel like home, we truly appreciate your hard work. I would recommend to anyone to stay in this hotel. 非常滿意這酒店,酒店的設計仍然很新及乾淨,泳池及健身室設備完善而且景觀一流,我們住的是海景房, 180度全海景可以眺望維多利亞港。自助早餐種類非常多,我會給他五星。住在這酒店六個月裏,最滿意的是這裏的員工非常友善,令我們有家的感覺。
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Date of stay: October 2021Trip type: Travelled with family
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Response from Front Office Assistant Manager, 顧客服務/櫃檯辦公室 at Hyatt Centric Victoria Harbour Hong Kong
Responded 2 days ago
Hello Natlovestotravel, Thank you for writing Hyatt Centric Victoria Harbour Hong Kong a review! It gives us great pleasure reading your delightful experience at the hotel! We are thrilled to know you are impressed by the hotel design and room cleanliness. It is lovely to hear you enjoyed the facilities and the breakfast. Special thanks to your compliments for Concierge Team, Victoria Harbour Lounge Team and Frances from Sales Team, who were able to deliver excellent and professional service to you during your stay. I will definitely share your feedback with them, as this is an important motivation for us achieve further and go extra mile. We always aim to provide guest a stay with “Hyatt Centric Experience”. We hope there will be many more good memories in the future! See you around! Best regards, Leo Lee Assistant Manager
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May_h_chan wrote a review 15 Oct
Hong Kong Region, China3 contributions
Overall felt very welcome to stay with Hyatt Centric Victoria Harbour and staffs are always welcome in any occasions. Felt so grateful that with free gift on my daughter’s birthday. Everyone are nice and helpful as always! I only feel to come here for staying instead of anywhere else.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Assistant Manager Front Office, Guest Services / Front Office at Hyatt Centric Victoria Harbour Hong Kong
Responded 1 week ago
Hello May_h_chan, Thank you for staying with us and for sharing your wonderful review with us here. It is our honor to be your hotel of choice for celebrating your daughter's birthday! We are delighted to know that you have had a great time with us and impressed by our impeccable service and professional team members. We’re also delighted to know that you loved our birthday gift. Your encouraging words have been shared with the team as a great boost of encouragement! Thank you once again for your candid feedback and we look forward to welcoming you back in the near future. Best regards, Eric Wong Assistant Manager
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Ivan C wrote a review 15 Oct
3 contributions
I stayed a night in the hotel and I have bad experience which is shown as follows: 1. Poor Online Check-in Arrangement. I have completed self online check-in in the morning of the check-in date and I have requested early check-in at 2:00 pm. However, I did not receive any QR codes for accessing the self check in at 3:30pm (30 minutes after the official check-in time shown in my booking). I dialed to the Guest Service Hotline in Hyatt Centric Victoria Harbour and the guest relation agent said I need to queue for the Online Check-in because of high amount of booking in public holiday. When I came to the front desk, it has been a long queue already. I think the hotel should have prediction about the high amount of people for the stay since it is very common for the hotel to have such situation in public holiday. Moreover, I cannot see if there is any difference between normal queue and the queue for online check-in. 2. Poor Attitude for the Guest Service Agent I have dialed three times for the hotline in order to get assistance for the check-in. However, what I have experienced is rudeness and impoliteness from 2nd and the 3rd agent. When I was communicating with the 2nd agent, he expressed the tone in the conversation like” Sigh…Let me help you…Just a moment…” I think the tone I felt is he doesn’t want to help me to solve the problem. Also, He just simply transferred the line to the Front Desk without any solutions for me. I kept waiting for nearly 10 minutes and no one answered the call. I don’t think it is an appropriate way to deal with the problem. Meanwhile, I called back the hotline again and communicated the 3rd agent, his attitude is very skittish. When I was asking him about the QR code matter, he claimed that the Online Check-in in “World of Hyatt” is just for assistance and he replied me the hotel would not need front desk counter if I could do the online check-in in the App successfully. To me, the agent is far-behind the standard of hospitality and professional manner that a customer service staff should have. In conclusion, I think the general experience staying in the hotel was below average. It is poorer than the stay I had last time. I wonder if the hotel guests need to queue over an hour for the check-in every time. The guests could not get their room even after the official check-in time(3:00 pm) which I think is the promise and the commitment between guests and the hotel. I suppose the App is to do guests a favour to have faster and more efficient check-in instead of getting valuable guests into trouble. It is very essential for the hotel to treat my concern seriously. Otherwise, the hotel would definitely keep receiving the complaints like mine. Overall, I am really disappointed about the experience this time
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Date of stay: October 2021
Room Tip: Don't choose this hotel
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Response from Assistant Manager Front Office, Guest Services / Front Office at Hyatt Centric Victoria Harbour Hong Kong
Responded 5 days ago
Dear Ivan C, Thank you for staying with us recently and taking the time to provide us your valuable feedback. Please accept our sincerest apology for not being able to bestow you with a perfect arrival experience. We absolutely understand an efficient check-in is important to deliver a good first impression. Regarding online check-in, guests who have successfully received a valid QR code are welcomed to proceed check-in by using the kiosks in the lobby. Sometimes the desired rooms may not be ready upon arrival and under such circumstances, our front desk staffs are required to manually handle the room assignment. Please rest assured your feedback has been shared to our Housekeeping department for reviewing manpower assignments and strive for improvement. We apologise for your unpleasant experience with the Guest Services team. We have taken immediate actions to reinforce staff training, ensure adequate and accurate information are to be conveyed to guests, striving to better manage guests' expectations. Your comments have been shared with concerned departments for review and improvement. Please accept our sincerest apologies once again for not being able to provide you a flawless service during your recent stay. Thank you once again for your candid feedback and we look forward to welcoming you back in the near future. Best regards, Eric Wong Assistant Manager
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PRICE RANGE
US$90 - US$230 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel VIC on the Harbour
LOCATION
ChinaHong KongHong Kong Island / Fortress Hill / Eastern District / North Point
NUMBER OF ROOMS
665
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Frequently Asked Questions about Hyatt Centric Victoria Harbour Hong Kong
Which popular attractions are close to Hyatt Centric Victoria Harbour Hong Kong?
Nearby attractions include North Point (0.2 km), Chun Yeung Street (0.2 km), and Sunbeam Theatre (0.2 km).
What are some of the property amenities at Hyatt Centric Victoria Harbour Hong Kong?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hyatt Centric Victoria Harbour Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Centric Victoria Harbour Hong Kong?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Centric Victoria Harbour Hong Kong?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hyatt Centric Victoria Harbour Hong Kong?
Conveniently located restaurants include Cruise, Big Boils Club, and Tim Ho Wan.
Are there opportunities to exercise at Hyatt Centric Victoria Harbour Hong Kong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Centric Victoria Harbour Hong Kong have an airport shuttle?
Yes, Hyatt Centric Victoria Harbour Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Centric Victoria Harbour Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Centric Victoria Harbour Hong Kong offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hyatt Centric Victoria Harbour Hong Kong?
The staff speaks multiple languages, including English and Chinese.