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Pacific Place, 88 Queensway, Hong Kong China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Stay Dine Snooze
Booking.com
US$526
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Free cancellation until 06/12/21
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Priceline
US$526
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Free cancellation until 06/12/21
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FindHotel
US$341
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Free cancellation until 07/12/21
Hotels.comUS$480
Expedia.comUS$480
Preferred HotelsUS$449
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3327)
Room & Suite (1198)
Videos (2)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 804 hotels in Hong Kong
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Airport transportation
Banquet room
Paid private parking nearby
Wifi
Yoga classes
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand films
Bath / shower
Complimentary toiletries
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, French, Chinese, Korean
Hotel links
Special Offer:Stay Dine Snooze

Location

Full view
100Great for walkers
Grade: 100 out of 100
206Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
4176Reviews19Q+A100Room tips
Traveller rating
  • 3,924
  • 185
  • 40
  • 13
  • 14
Time of year
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Popular mentions
anita y wrote a review 26 Nov
17 contributions29 helpful votes
+1
With Covid, what we look for is something different from home … we all want a tranquil and calm experience, away from the bustling and hectic life in this city. With the flawless design of creativity and focus on mindfulness to self nourishment, the Upper House decor, room details and the relaxing environment stands out amongst new and old hoteliers in HK. What’s make the stay more impressive is the magical touch of personalized services and care with timely responses to fulfill guests requests. Its an experience to remember and you want to come back to the HOUSE for more.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: it’s an operator that embraces environment with water filtering system, can bring water bottles...
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Bill A wrote a review Jun 2021
Hong Kong, China3 contributions1 helpful vote
Hotel's Favourite
My wife and I had a three day staycation at the Upper House which was the first time we stayed there since the hotel opened 10 or more years ago.We had visited many times during that period mainly to dine at Café Gray. It has only gotten better which is saying something. We were lucky enough to be upgraded to a beautiful room and the hotel has not lost its inimitable cool calm and collected luxury feel. The food and wine at Cafe Gray's recent reinvention , Salisterra, was exceptional only outdone by the professional yet relaxed service style of the dedicated staff. What more could you ask for?
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Date of stay: June 2021
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 16 Jun 2021
Dear BillA351, Thank you so very much for taking the time to share your experience! It is truly wonderful to know that we have been able to welcome you back to our House since your first stay 10 years ago! Thank you so much for your wonderful support of Cafe Gray Deluxe and happy to know that you enjoyed our new restaurant Salisterra! We do hope that we can welcome you back to our House when your travels return to Hong Kong and please do let us know if we can help with any arrangements! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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Miko wrote a review 26 Nov
Hong Kong, China10 contributions2 helpful votes
Returning to the Upper House after three months time for another birthday stat. Still, the team are spectacular! Especially the guest experience team: Kay, Paul and Sharon, they recognised me and gave me warm welcome, made me feel like home! Great to have Janice check us in again, she is so nice and professional, knowing our preference and scheduled our itinerary very well! Definitely will be coming back again!
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Date of stay: October 2021Trip type: Travelled with friends
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Brian L wrote a review 25 Nov
2 contributions3 helpful votes
We had a doubt on Staycation - as we had bad experiences in some luxurious hotels in the city, imagine the long check-in / check-out queue at the lobby like you are queuing in banks, duration to wait-for-room after registration, etc. We still gave a try to The Upper House and were delighted that we had made the right choice, and had a truly relaxing Staycation. No queue at the lobby, a big plus - There was no queue upon our arrival. Kingston at the entrance friendly (and immediately) greeted and escorted us to the room. There was no queue again upon our departure. Both the arrival and departure process were smooth and attentive. Special thanks to K Ma, Paul and Kingston who keep sharing their sincere care, that had definitely enhanced our house experience. Luxurious hospitality is not standardized but customized, and The Upper House has truly demonstrated it- Upon arrival, Kingston noticed we are candle lovers. He gifted us a hotel candle by hand (not by another department or another staff member) in the lobby when he met us one evening. We were surprised that he remembered our preference. Kingston offered us welcome drinks upon our arrival. As we had plans after checking in, we could not enjoy it until evening. We then tried to ask if we could enjoy the drinks at night. Instead of saying a no, or “Let me check”, he immediately acknowledged and offered us to have drinks at their bar at night. The high flexibility made us feel we were cared for. We planned to walk to another hotel in Wan Chai for a spa treatment. Edward noticed we were going on foot and it was quite a distance. He offered us a car transfer by hotel limousine. It was an unbelievably impressive gesture. The car journey was nice and thank Edward for the nice offer. He is a customer-oriented hotelier who always thinks from customers’ point of view. Every time we passed by the lobby, every staff member was trying to ensure we were having a nice stay and great day. They are human (unlike the robotic front desk staff in other hotels) and were more like our friends instead of a staff-guest relationship. We had a lot of convo with K Ma and Coly who were extremely friendly and talkative. To those who had a doubt on staycation in Hong Kong, like us, we highly recommend you to stay at The Upper House.
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Date of stay: November 2021
Value
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Aaron T wrote a review 22 Nov
3 contributions
Came over for a one night staycation at the Upper House, and would like to highlight a team member in particular, Sharon. She took great and meticulous care of us during our stay, and was overall a very pleasant experience, thank you team, and Sharon!
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Date of stay: November 2021
Value
Location
Service
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Response from Kristina Snaith Lense, General Manager at The Upper House
Responded 6 days ago
Dear aarontkc, Thank you very much for taking the time to share your experience with us online and with the TripAdvisor community We are so glad to know that you enjoyed your stay in our House and had a wonderful time in our House. Sharon is thrilled you had an amazing stay. So lovely to read that you had a wonderful stay and thank you for your continued support We hope to host you again in the near future! Please if you need any assistance for staying with us or any other Swire Hotel, do not hesitate to reach out to us! Warmest regards, Kristina Snaith-Lense General Manager The Upper House Hong Kong
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PRICE RANGE
US$410 - US$615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the upper house hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
117
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Frequently Asked Questions about The Upper House
Which popular attractions are close to The Upper House?
Nearby attractions include Pacific Place (0.09 km), Flagstaff House Museum of Tea Ware (0.4 km), and The Wanch (0.4 km).
What are some of the property amenities at The Upper House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Upper House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Upper House?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Upper House?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Upper House?
Conveniently located restaurants include Burger Joys, ÔDELICE (Wanchai), and Petrus.
Are there opportunities to exercise at The Upper House?
Yes, guests have access to a fitness centre, fitness classes, and yoga classes during their stay.
Does The Upper House have airport transportation?
Yes, The Upper House offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Upper House located near the city centre?
Yes, it is 1.0 km away from the centre of Hong Kong.
Are any cleaning services offered at The Upper House?
Yes, dry cleaning and laundry service are offered to guests.
Does The Upper House offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.