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The Upper House

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The Upper House
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2,051 Reviews from our TripAdvisor Community

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Showing 1,789: English reviews
Reviewed 4 April 2016

The Upper House rooms are visually stunning, the food is excellent, and some features are especially pleasant (minibar included in room rate), and overall it's a great place. Most of the staff are wonderful, both at the check-in and at the restaurant - very personable and welcoming (including one - Janice - who even wrote a wonderful personalized thank you...

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Helpful?
Thank cyriac01
Marcel T, General Manager at The Upper House, responded to this review

Thank you for taking the time to share your expereince at our 'House'. We are all pleased to read your time here was an overall enjoyable one, however I find your comments regarding our Guest Experience team to be worrying. I would greatly appreciated the opportunity to speak to you further about this. Please do email me at marcelthoma@swirehotels.com ....

Los Angeles, California
Reviewed 4 April 2016

The Upper House continues to impress! We emailed the hospitality professionals ahead of time to get some great reservations, etc. put in place as we were celebrating my husband's birthday--everything was set up for us perfectly. Arriving after a 16hr flight, we were warmly greeted, and whisked to our room with no fuss so that we could tidy up for...

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Helpful?
Thank Kristin C
Marcel T, General Manager at The Upper House, responded to this review

We are so glad your time here was another enjoyable one! It is wonderful to know your husband's birthday celebration was a special one, and you both were able to fully enjoy your time here. As well, it is wonderful to read you will continue 'coming back year after year'! Please do let us know when you are making plans...

Reviewed 2 April 2016 via mobile

Two nights stay with my husband and daughter at "The House". Everything was exceptional - from the VIP collection at the airport, to the warm greeting on arrival. Upgraded to an Upper Suite we could have spent our entire time in the room. Spacious, modern, sophisticated and with a bathroom to die for. Cafe Gray Deluxe on the 49th floor...

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Helpful?
Thank Globalnomad1965
Marcel T, General Manager at The Upper House, responded to this review

Thank you for taking the time to share your experience at our House with the tripadvisor.com community! So glad to know you felt 'spoiled' - well deserved! We are so glad to know that your two days here are ones that you will 'never forget'. Should your travels bring you back to Hong Kong, please do let us know. We...

London
Reviewed 31 March 2016

It never fails to astound me how a hotel can become even more perfect with every stay. Marcel Thoma and his team have once again excelled at making me feel even more welcome and as if I was truly coming home. Flawless service, exceptional food, attention to the ever finest detail. Simply Perfection Redefined! Every hotel on earth could learn...

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Thank SimonLiebel
London, United Kingdom
Reviewed 29 March 2016 via mobile

I stay frequently at the Upper House for a short period and each visit never disappoints. The Guest Experience team treat me as a friend and the hotel feels like home. The team are thoughtful, chatty and incredibly helpful. The food and atmosphere in Cafe Gray Deluxe is second to none. Bravo!

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1Thank Chris W
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing yet another great review! As always, we look forward to your next visit here - our House feels more empty without you here! Do let us know how we can assist with any arrangements for your upcoming stay. Sincerely, Marcel Thoma General Manager The Upper House Hong Kong

London, United Kingdom
Reviewed 29 March 2016 via mobile

We stayed at The Upper House twice on our most recent trip to Hong Kong.The rooms are beautiful and spacious and the guest services team is exceptional. Everyone went above and beyond to make our stay a great experience and it certainly was. Upper House has quickly become one of our favourite hotels and we cannot wait to come back.

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Helpful?
Thank CHC238
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for sharing your experience here! We are glad to know you had a 'perfect stay' and you found all aspects and amenities offered to be to your liking. We, too, can't wait for you to be back - please do let us know when we can make the arrangements for you! Sincerely, Marcel Thoma General Manager...

New York City, New York
Reviewed 29 March 2016

If you want to feel like you've been taken care of to the utmost extreme, this is your chance. The Upper House not only has some of the best rooms I've stayed in to-date, but the level of education among the staff is unmatched. From all staff knowing your name and tastes, to a concierge service that is rivaled by...

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Thank _brendanfallis
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for sharing this great review with the tripadvisor.com community! It was a pleasure to have you here with us, and we are glad to know it was such a memorable stay! Your kind words have been shared and are appreciated by us all. Do let us know when your travels bring you back this way - we look...

Tel Aviv District, Israel
Reviewed 28 March 2016

We came to celebrate our 30th wedding anniversary. A large room was ready for early check in was waiting for us. Flowers and wine as well. The check in was fast The hotel crew was helpful and fulfil every need. We had breakfast and drinks in top floor at Cafe grey with panormic view of the city. The room was...

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Helpful?
Thank tal y
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for this lovely review! We are honored you chose to stay with us for such a monumental and special celebration! We are glad to know it was such a memorable stay. Should you ever need ny assistance with arrangements here, please do let us know. We look forward to many more celebrations! Sincerely, Marcel Thoma General...

New York City, New York
Reviewed 28 March 2016

I travel six months per year in North America, Europe, Near East, Middle East, South and South East Asia. I have visited a lot of hotel. I've stayed at the Upper House three consecutive years during Art Basel Hong Kong, which is a very busy moment. The serenity of everything in that hotel, it's aesthetics, the beauty of the details...

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Thank armaosg
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for sharing your experience! We are glad to have had you stay with us over the years, and especially during such a great event. It's a great compliment to know you 'feel at home' here, and it is a compliment that is incredibly appreciated. We look forward to seeing you again, whether for Art Basel 2017...

Singapore, Singapore
Reviewed 28 March 2016 via mobile

I have stayed at The Upper House several times and was 100% pleased every time. The rooms are huge for HK standards, great restaurant/bar on the top level with stunning views. Hotel is between Central and Wanchai (Pacific Place) so not the best location for HK, but the hotel more than makes up for that. Keep up the good job!

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Thank Chris_SIN_CH
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing a few brief words here! We are glad to know you enjoyed your time, and you will continue to return on future visits to Hong Kong. Should we be able to assist with any arrangements for your next stay, please do let us know. We look forward to seeing you again! Sincerely, Marcel Thoma General Manager...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 

Additional Information about The Upper House

Address: Pacific Place, 88 Queensway, Hong Kong, China
Region: China > Hong Kong > Admiralty
Price Range: $747 - $1,219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Reservation Options:
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Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong
Hotel Style:
#1 Romantic Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#1 Business Hotel in Hong Kong
#2 Family Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Upper House staff and other travellers.
8 questions
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Questions? Get answers from The Upper House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are really quite something.”
 of 5 bubbles Manatee101, 24 Mar 2017 | Read review
“Harbour views are spectacular - if more expensive.”
 of 5 bubbles Sam2163, 20 Mar 2017 | Read review
“The harbour view is spectacular but so is the view of the hills.”
 of 5 bubbles 183MaryM, 18 Mar 2017 | Read review
“The rooms that don't face the harbor are a very good value, and have a lovely outlook facing the Peak”
 of 5 bubbles 274jerryf, 15 Mar 2017 | Read review
“I really liked the Harbor View room. Highly recommended!”
 of 5 bubbles douqthompson, 11 Mar 2017 | Read review
5 of 5