I have stayed a few times in this hotel. Room is clean and all staff is friendly and attentive. The check in process is efficient. This time I really appreciate Oscar Kwok for his wonderful service. Thank you for all the kind arrangement from him to make the stay memorable. He welcomed us with an attitude that makes us feel like home. Thank you also the concierge for taking care of our bags and taxi. We will definitely come back as always and hope to see the whole team again soon.
Alva Hotel is a very modern and beautiful hotel to stay in. The decorations are minimalistic, and the room is environmentally friendly (they provide a glass jar and you need to refill water by the water fountain outside the room). There is a wide range of restaurants, and the food quality is very good. The staff are very nice and helpful.
老婆發辦決定去呢一間過Staycation。 揀呢一間最大賣點係可以同狗狗一齊嚟 ,香港提供呢類型照顧毛孩服務的酒店唔多,而且個價錢一啲都唔會過分。好老實,如果我哋兩個去玩,但係隻狗狗要交俾其他狗酒店,個成本隨時貴過一個人住酒店。 假期好似長,但係我自己生意其實都唔係太行得開,都係唔好去咁遠。呢一間地點其實唔會離市區好遠,就腳方便得嚟唔嘈就最好。 最搞笑我哋個Staycation 有包狗仔嘅食物,佢哋都好詳細問我哋隻狗係咩屬性,可以食啲乜嘢。最後呢度嗰啲嘢都好精美,不過可能我哋隻狗仔都係習慣食返自己啲狗糧。 Btw, 兩公婆就食返佢哋個自助餐,我成日話食嘢要計價錢,呢度算係正常水準以上,計埋性價比好抵,最緊要乾淨企理,就係咁 I’ve been joined a staycation package with my wife and dog in Hotel Alva. We’ve enjoyed the stay and we appreciated there are facilities and care especially for pet owners who would enjoy a short stay. The buffet dinner is great compared with the average meals at the similar price range. As it’s been delighted that they catered our dog’s meal as well.
The whole team had been really helpful during my staycation there with my partner. Also love the room which is well designed and decorated. There was a minor issue with the drainage in the room and we got it fixed so effectively after reporting it to the front desk. We will definitely stay again.
Two points because the room was okay and the staff was friendly. But the absence of coffee amenities and the discussion about this matter with the staff affected my whole stay in a negative way. I paid serious money to stay 12 nights and their only answer was: it was not included in your package. I asked for a quotation for a standard room, and a standard room includes coffee amenities. Nobody ever mentioned that the quoted package excluded coffee. And this is supposed to be a five star hotel. Very very disappointing. Nobody wanted to solve this problem for me and mentioned the name of a colleague who was on holiday. I was supposed to wait for this person to come back. Why? Because in such a big hotel from a huge company there is only one person that can solve this problem concerning a coffee machine and a couple of coffee capsules? There was also no bathrobe in the room, while there was a card mentioning a bathrobe. And the 2 cups that were in the room I used them for 12 days. They didn’t replace them with clean ones during my whole stay. It was ridiculous. Avoid this so called five star hotel.…
this is my second time stay, last stay almost a year ago, hotel keeps well in the standard, they have lights in the entrance and outside bar area, it was so comfortable to eat and drink in this weather. staff checked me in professionally and knew my stay record and my preference. so efficient and polite. love their environmental efforts, no bottle water, but glass bottle for me to take water from floor water station, no much paper in room which is good. the large TV is great with many channels and never feel boring. Must try the roof top Japanese restaurant, very good quality at affordable price
I have been here for long stay and this is my third time stay. This is a non smoking hotel. But each time i came to stay. There were some people smoking in their rooms. The corridor was full of cigarettes smoking smell. And the ventilation system was unable to clear up. I complained every time and they only provide me another room on another floor , but this didn’t solve the problem, because there was someone in that another floor smoked and they could not detect. Cigarettes smell everywhere again. They did not have the capacity to detect, to control, to deter people smoking. In my previous stay, just adults, but this time , i have my children together. Children felt cigarettes smoke so irritative , they also had allergic reaction to the chemical fragrance spray. severe running nose , sneezing and blocked nose all night . Need to take medication to decrease the symptoms. And this time i stay for 30 days. So I must do my best to protect my children . I complained to the front desk and he just refer to the in charge. But the manager just called me back and said they could do nothing to stop people smoking tonight but to wait for tomorrow morning that the housekeepers would search for evidence of cigarettes smoking when they make up rooms. This is ridiculous to me. I said “ if you cannot provide a truly non smoking area to occupants as what the hotel promise to provide during booking, I have no choices but to leave the hotel for my children health sake, and the remaining unused nights should be refunded “ This location is good for me to visit my relatives so i choose this hotel again although price is higher than other nearby hotel. But, if this time , same fault without correction, i must leave and never come back again.…
Louisa is very efficiency , friendly and smart . She gave me many good information about this staycation, excellent staff . Thanks a lot . I will come again to visit this hotel. Just car park is quite expensive .
excellent hotel with excellent customer service!!! Very clean & comfortable . Upon arrival we were warmly welcomed by the friendly reception staff Louisa,she makes our trip more interesting with her advices & tips about the city ,supermarket ,shops, restaurants are within walking distance. Would definitely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again for the excellent services, e enjoy staying at Alva:))
My girlfriend and I chose Alva for anniversary celebration, it was the best decision we’ve made! Stayed for four nights and the room service is excellent, first day the airplay on TV is not working, the front desk send staff to our room to fix it immediately. They also keep ur room clean and tidy, bed sheet is changed everyday even tho we are staying for few days. Many thanks to all staffs, especially staffs from reception called Louisa, she was polite and patiently solved my room key problem efficiently.
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