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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#40 of 795 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
ALVA HOTEL BY ROYAL is a new premium hotel with 618 rooms. It is highly accessible and within a 30 to 40-minute drive of Tsim Sha Tsui, Central and Hong Kong International Airport. The hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for city-explorers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Airport transportation
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Rooftop bar
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English, Chinese
Location
59Somewhat walkable
Grade: 59 out of 100
31Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
No.1 Yuen Hong Street, Shatin, Hong Kong China
Name/address in local language
Getting there
Shek MunMass Transit Railway (MTR)6 min
City OneMass Transit Railway (MTR)7 min
Car HireSee all Hong Kong car hire
428Reviews1Q+A34Room tips
Reviews
Traveller rating
- 354
- 43
- 14
- 6
- 11
Time of year
Traveller type
Language
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Popular mentions
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Most Recent
ko r wrote a review Yesterday
I have stayed a few times in this hotel. Room is clean and all staff is friendly and attentive. The check in process is efficient. This time I really appreciate Oscar Kwok for his wonderful service. Thank you for all the kind arrangement from him to make the stay memorable. He welcomed us with an attitude that makes us feel like home. Thank you also the concierge for taking care of our bags and taxi. We will definitely come back as always and hope to see the whole team again soon.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded yesterday
Dear Ko R, Thank you so much for your time to write us this valuable positive review! Glad to hear that you enjoyed your stay with us, especially our customer service and room cleanliness have met your expectations during your stay. To provide an exceptional service and a comfortable stay for our guests are our priorities. We shall share your compliments to Oscar, our Duty Manager and Concierge Team. We are so thrilled to learn that their diligence and professionalism are recognized by our valuable guest like you. Thank you so much & we look forward to seeing you again! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Alva Hotel is a very modern and beautiful hotel to stay in. The decorations are minimalistic, and the room is environmentally friendly (they provide a glass jar and you need to refill water by the water fountain outside the room). There is a wide range of restaurants, and the food quality is very good. The staff are very nice and helpful.
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Date of stay: November 2022Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 18 Dec 2022
Dear Cloe C, Thank you for staying at ALVA HOTEL BY ROYAL. Happy to hear that you enjoy the hotel’s environment and food. Moreover, thank you for recognizing our services and your kind words about our staff members. It means a lot to us! Your appreciation inspired us to keep working hard and adding value. Thank you again for your review and we look forward to welcoming you back to ALVA HOTEL BY ROYAL. Warmest regards, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
老婆發辦決定去呢一間過Staycation。 揀呢一間最大賣點係可以同狗狗一齊嚟 ，香港提供呢類型照顧毛孩服務的酒店唔多，而且個價錢一啲都唔會過分。好老實，如果我哋兩個去玩，但係隻狗狗要交俾其他狗酒店，個成本隨時貴過一個人住酒店。 假期好似長，但係我自己生意其實都唔係太行得開，都係唔好去咁遠。呢一間地點其實唔會離市區好遠，就腳方便得嚟唔嘈就最好。 最搞笑我哋個Staycation 有包狗仔嘅食物，佢哋都好詳細問我哋隻狗係咩屬性，可以食啲乜嘢。最後呢度嗰啲嘢都好精美，不過可能我哋隻狗仔都係習慣食返自己啲狗糧。 Btw, 兩公婆就食返佢哋個自助餐，我成日話食嘢要計價錢，呢度算係正常水準以上，計埋性價比好抵，最緊要乾淨企理，就係咁 I’ve been joined a staycation package with my wife and dog in Hotel Alva. We’ve enjoyed the stay and we appreciated there are facilities and care especially for pet owners who would enjoy a short stay. The buffet dinner is great compared with the average meals at the similar price range. As it’s been delighted that they catered our dog’s meal as well.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: We enjoyed the stay with my dog, but there are restriction area that the pet is no allowed.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 5 days ago
尊敬的Sam, 首先謝謝您選擇帝逸酒店！ 我們亦非常感激閣下特別抽空與我們分享您對酒店的評語 ! 帝逸酒店十分樂意為一眾愛狗狗的主人提供舒適的環境，讓主人和摯愛毛孩放鬆一下，製造溫馨回憶！ 再次感謝您對我們的支持！希望您會於不久將來再度光臨，讓我們為您提供更貼心的服務。 敬祝安好！ 葉家健 帝逸酒店營運總監
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trip45180612008 wrote a review 24 Jan
The whole team had been really helpful during my staycation there with my partner. Also love the room which is well designed and decorated. There was a minor issue with the drainage in the room and we got it fixed so effectively after reporting it to the front desk. We will definitely stay again.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 5 days ago
Dear Trip45180612008, Thank you so much for your time to write us this valuable positive review! To provide an exceptional service and a comfortable stay for our guests are our priorities. We are very glad to hear that you enjoyed your stay with us, especially our customer service and room environment have met your expectations during your stay. Thank you once again and we definitely can't wait to welcome you back to ALVA HOTEL BY ROYAL soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Two points because the room was okay and the staff was friendly. But the absence of coffee amenities and the discussion about this matter with the staff affected my whole stay in a negative way. I paid serious money to stay 12 nights and their only answer was: it was not included in your package. I asked for a quotation for a standard room, and a standard room includes coffee amenities. Nobody ever mentioned that the quoted package excluded coffee. And this is supposed to be a five star hotel. Very very disappointing. Nobody wanted to solve this problem for me and mentioned the name of a colleague who was on holiday. I was supposed to wait for this person to come back. Why? Because in such a big hotel from a huge company there is only one person that can solve this problem concerning a coffee machine and a couple of coffee capsules? There was also no bathrobe in the room, while there was a card mentioning a bathrobe. And the 2 cups that were in the room I used them for 12 days. They didn’t replace them with clean ones during my whole stay. It was ridiculous. Avoid this so called five star hotel.…
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
this is my second time stay, last stay almost a year ago, hotel keeps well in the standard, they have lights in the entrance and outside bar area, it was so comfortable to eat and drink in this weather. staff checked me in professionally and knew my stay record and my preference. so efficient and polite. love their environmental efforts, no bottle water, but glass bottle for me to take water from floor water station, no much paper in room which is good. the large TV is great with many channels and never feel boring. Must try the roof top Japanese restaurant, very good quality at affordable price
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 1 week ago
Dear Go800099 Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. Comfortable facilities and spacious accommodation are our well-known features. Surely ALVA HOTEL is the greatest choices for a staycation or long-term rental. We all look forward to your return again and again. Please visit our official website to discover the best offer. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been here for long stay and this is my third time stay. This is a non smoking hotel. But each time i came to stay. There were some people smoking in their rooms. The corridor was full of cigarettes smoking smell. And the ventilation system was unable to clear up. I complained every time and they only provide me another room on another floor , but this didn’t solve the problem, because there was someone in that another floor smoked and they could not detect. Cigarettes smell everywhere again. They did not have the capacity to detect, to control, to deter people smoking. In my previous stay, just adults, but this time , i have my children together. Children felt cigarettes smoke so irritative , they also had allergic reaction to the chemical fragrance spray. severe running nose , sneezing and blocked nose all night . Need to take medication to decrease the symptoms. And this time i stay for 30 days. So I must do my best to protect my children . I complained to the front desk and he just refer to the in charge. But the manager just called me back and said they could do nothing to stop people smoking tonight but to wait for tomorrow morning that the housekeepers would search for evidence of cigarettes smoking when they make up rooms. This is ridiculous to me. I said “ if you cannot provide a truly non smoking area to occupants as what the hotel promise to provide during booking, I have no choices but to leave the hotel for my children health sake, and the remaining unused nights should be refunded “ This location is good for me to visit my relatives so i choose this hotel again although price is higher than other nearby hotel. But, if this time , same fault without correction, i must leave and never come back again.…
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: don’t come if you don’t like smoke or have young children
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Amy N wrote a review Dec 2022
Louisa is very efficiency , friendly and smart . She gave me many good information about this staycation, excellent staff . Thanks a lot . I will come again to visit this hotel. Just car park is quite expensive .
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 4 weeks ago
Dear Amy N Thank you very much for taking the time to share your experience at ALVA HOTEL BY ROYAL. We are delighted to learn that you had an enjoyable time with us, and were impressed with our service and the personalized experiences. Your warm compliments will definitely be shared with Louisa and the team, as it is what motivates us to perfect our service. We look forward to welcoming you back on your next visit. Warmest regards, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
keung s wrote a review Dec 2022
excellent hotel with excellent customer service!!! Very clean & comfortable . Upon arrival we were warmly welcomed by the friendly reception staff Louisa,she makes our trip more interesting with her advices & tips about the city ,supermarket ,shops, restaurants are within walking distance. Would definitely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again for the excellent services, e enjoy staying at Alva:))
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 20 Dec 2022
Dear Keung S, Thank you for your recent stay at ALVA HOTEL BY ROYAL, and contributed your valuable time to provide a review of your staying experience. Thank you for your score with 5-star which has driven additional motivation to the teams to continuously extend the service excellence in accommodation and service to each of our guest. Your encouraging note will definitely be shared with Louisa and the teams for their marvelous efforts contributed for your enjoyable stay. Thanks again for your benevolent note. We look forward to welcoming you back in a not too distant future to enjoy another journey! Warmest regards, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My girlfriend and I chose Alva for anniversary celebration, it was the best decision we’ve made! Stayed for four nights and the room service is excellent, first day the airplay on TV is not working, the front desk send staff to our room to fix it immediately. They also keep ur room clean and tidy, bed sheet is changed everyday even tho we are staying for few days. Many thanks to all staffs, especially staffs from reception called Louisa, she was polite and patiently solved my room key problem efficiently.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 20 Dec 2022
Dear Mr. Li, Thank you very much for your recent stay with ALVA HOTEL BY ROYAL, we are so glad to have your five stars review and you have enjoyed your stay! Providing high standards of cleanliness and cozy accommodation is one of our essential priorities for us. We are so proud that our team did not disappoint you. Moreover, it is our pleasure to learn that Front Desk team including Louisa, our Front Office Manager committed themselves to serving all guests. I have passed on your comments to them! Thank you once again and we can’t wait to welcome you back to ALVA HOTEL BY ROYAL soon! Warmest regards, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$78 - US$118 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
618
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Frequently Asked Questions about Alva Hotel by Royal
Which popular attractions are close to Alva Hotel by Royal?
Nearby attractions include Wong Uk Garden (1.1 km), Fortune City One (0.5 km), and Kings Wing Plaza (0.5 km).
What are some of the property amenities at Alva Hotel by Royal?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Alva Hotel by Royal?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Alva Hotel by Royal?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Alva Hotel by Royal?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Alva Hotel by Royal?
Conveniently located restaurants include MoMo Cafe, LEVELthirty Lounge & Bar, and Fairwood.
Are there opportunities to exercise at Alva Hotel by Royal?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Alva Hotel by Royal have an airport shuttle?
Yes, Alva Hotel by Royal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Alva Hotel by Royal have airport transportation?
Yes, Alva Hotel by Royal offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Alva Hotel by Royal?
Yes, dry cleaning and laundry service are offered to guests.
Does Alva Hotel by Royal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.