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Hotel ICON

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Hotel ICON
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5,243 Reviews from our TripAdvisor Community

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Showing 4,165: English reviews
Singapore, Singapore
Reviewed 10 December 2015

Our first time to this hotel and it was by far the best hotel we have ever stayed. Service was great and staff were very helpful and always ready to help. Room is cleaned twice a day and mini bar being topped up everyday. Highly recommended

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Helpful?
1Thank caihongw
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear caihongw, I am so pleased to learn that your first stay with us at ICON was one of the best experience you have had. I will definitely share your compliments of recognizing my team providing great service and being helpful. Many thanks for taking time in writing us a review. Please feel free to contact me directly should I...

Brighton, United Kingdom
Reviewed 10 December 2015

We booked this Hotel as a special treat on our way to Australia. It was fabulous - friendly, fun, relaxed and amazing. The staff could not have been more helpful and attentive without being too intrusive. The shuttle bus was fantastic. Upgrade to use the "Above & Beyond" facilities if you can - you won't regret it.

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Helpful?
Thank jane_way33
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear jane_way33, It has been our great pleasure to have you on your way to Australia. I hope my team has made your special treat a memorable one! It is fantastic to read that you had a great time in one of our Above and Beyond Club Rooms. Thank you so much for writing us a review. Do let me...

Hong Kong
Reviewed 9 December 2015

The location of hotel is bit far from TST station, but the cost performance of service and quality is one of the best hotel in Hong Kong. The room is also great, modern and clean. If you need more comfortable, spacious and good design hotel than great night view, I would recommend this hotel to you for sure.

Review collected in partnership with this hotel
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Helpful?
Thank Kentaron
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear Kentaron, I could not be happier to read that we are known as one of the best hotels in Hong Kong. Hearing such positive feedback really does mean a lot to me and my team. We do have shuttle bus running to Tsim Sha Tsui (Middle Road and The Sun Arcade) from 0800 to 2200. Feel free to get...

Cairo, Egypt
Reviewed 9 December 2015

friendly staff , helpful, modern hotel, very clear instruction to get to the hotel from the airport and as well good concierge, helpful info, good restaurants , comfortable bed, very clean room, amazing room view

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Helpful?
Thank safah14
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear safah14, I am delighted to learn that you are satisfied with all aspects of your stay with us at ICON, from our room, restaurants as well as to our friendly and helpful staff. Many thanks for taking time and effort in writing us a review. Please do not hesitate to contact me directly should you need assistance for future...

Macau, China
Reviewed 9 December 2015

1. You should not ignore the smoking people, some guestrooms should be open for smoking guy to live in. 2. Only one kind of snack inside the mini bar is not enough. More kinds of snack should be provided.

Review collected in partnership with this hotel
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Helpful?
Thank honpo
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear honpo, The majority of guest requests favor a non-smoking hotel environment. The only way to provide this experience is to not allow smoking within the building. Therefore, we have applied this preference throughout our hotels. We do provide designated smoking areas outside the building to accommodate the needs of guests who smoke.As for mini bar, we do provide a...

Reviewed 9 December 2015 via mobile

My daughter and I arrived at Hotel ICON on November 30, 2015, we were greeted by Andy of the bell service. His warm, friendly and sincere smile really touched us. We stayed one night and travelled to South Korea for a few days, returning on 12/5/15 and once again was greeted by Andy. The staffs are very professional and have...

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Helpful?
Thank Helen L
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear Helen L, Thank you so much for your kind recommendation! I cannot be more proud of the team that they have exceeded your expectations. I am so glad you and your daughter felt warm welcomed from my team especially Andy. I will definitely pass on your compliments to them. We cannot wait to have you back again in the...

St. Helena, California
Reviewed 9 December 2015

uncomplicated free minibar, international free mobil phone, washing cloth- you are charged by the bag combined with great customer service. The fitness center and pool on the 9th floor are unbeatable 5 STARS

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Helpful?
Thank ShopgirlNapaValley
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear ShopgirlNapaValley, I am so pleased to learn that you had a great stay experience with us at ICON. Thank you so much for sharing with us here. It is fantastic to read that you appreciated our complimentary mini bar, Handy smartphone and One-Pack laundry service. Do let me know if I may personally assist with any future reservation. Sincerely...

Leamington Spa, United Kingdom
Reviewed 8 December 2015

Don't think twice, go for it ! This outstanding hotel is very well situated and offer stunning view over the harbour. The staff was really helpful and friendly. The lobby entrance is really welcoming, lively and nicely decorated. I stayed in a ICON 36 King room with harbour view on the 22nd floor. The rooms are stylish and luxurious, offering...

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Helpful?
Thank MootyM
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear MootyM, We wish you could have stayed longer with us too at ICON. It has been our great pleasure to have you here. I am so proud of the team that you have especially recognized them as helpful and friendly. Handy smartphone indeed has been a life saver for most of our guests. Do let me know if I...

Maidstone, United Kingdom
Reviewed 8 December 2015

We stayed here for two nights at the beginning of December, we had paid for a harbour view and our room was on 19th floor, its well worth paying for this view. The room was spacious with a large (6ft wide) comfortable bed, was well furnished and had a complementary fridge stocked with non alcoholic drinks. The room was well...

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Helpful?
Thank BC112014
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear BC112014, What a lovely review. Thank you so much for taking time for sharing your stay experience with us. Hearing such positive feedback really does mean a lot to me and my team. Your generous compliments on room(especially mini bar and Handy smartphone), breakfast at The Market, as well as our Tesla limousine service are much appreciated. Do let...

London, United Kingdom
Reviewed 8 December 2015

The hotel staff are so friendly and helpful - they go out of their way to make your stay as comfortable and efficient as possible. Hotel amenities are unbelievable. We had free champagne every night and they were even encouraging an extra glass even past the allotted time! Breakfast in the lobby bar was stunning - especially the Eggs Benedict...

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Helpful?
Thank KCJohnson7
Richard_Hatter, General Manager at Hotel ICON, responded to this review

Dear KCJohnson7, Thanks for your kind recommendation! I am so pleased to read that you and your husband both had a great stay experience with us in one of our Above and Beyond Club Rooms which includes exclusive privileges and benefits. It is fantastic to know that you enjoyed our bar atmosphere. We look forward to have you back in...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 

Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $331 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hotel ICON Hong Kong
Hotel Style:
#2 Romantic Hotel in Hong Kong
#3 Spa Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#8 Business Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Hotel ICON staff and other travellers.
85 questions
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Questions? Get answers from Hotel ICON staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take room with harbour view”
 of 5 bubbles MIB83, 18 Feb 2017 | Read review
“Club 36 Harbour View Room”
 of 5 bubbles VivaRonaldo, 18 Feb 2017 | Read review
“We had a harbor view which cost extra but was worth it”
  • view from room 1919 across Hong Kong Harbor from Kowloon
 of 5 bubbles henryk834, 17 Feb 2017 | Read review
“best views”
 of 5 bubbles DanielG192, 16 Feb 2017 | Read review
“High Floors give a great view, 1511 is excellent.”
 of 5 bubbles jill-vin1027, 15 Feb 2017 | Read review
5 of 5