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Citadines Mercer Hong Kong

CancelonUS$139*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$208*
US$139*
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Citadines Mercer Hong Kong
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513 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Canberra
Reviewed 27 May 2015

I Had previously stayed in a nearby boutique hotel and expected similar standard-unfortunately not the same at all.Our room was cramped and smaller than the internet picture (of course).Bathroom- a glass box affair visible in the room-which wasnt very well cleaned and fixtures bit shabby. Swimming pool was really uninviting as was wedged between high grotty walls-again the photo on...

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Helpful?
2Thank CanberraDeborah
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. We apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while...

perth
Reviewed 27 May 2015

Very happy with room it contained all that we needed and more. With the room came a free phone with wi fi and free calls to anywhere in the world. This was a big plus for us as it helped in getting around Hong Kong and getting taxis back to the hotel. With the room came free breakfast. There was...

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Helpful?
Thank gail g
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

Sydney, Canada
Reviewed 19 May 2015

We stayed here as we had to work and have meetings. Internet was not able to be used. Breakfast was bad! The rooms were good and the minibar was stocked. It was hard to do business as the internet was just not up to is.

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Helpful?
Thank RickM-Sydney
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

I am very sorry to learn of a series of incidents you experienced during your recent stay at our hote regarding internet and breakfastl. Please accept my sincere apologies for the shortcomings. I would like to assure that the required steps have been taken in order to avoid such incidents in the future. Once again, thank you very much for...

Paris, France
Reviewed 18 May 2015

You know you can't get everything in a boutique hotel, gym is small and the concierge is the same guy that checked you in> everything else is great. Great Breakfast for free.Great attitude and it is hard to get in Hong Kong. Centralized location and a great spacious room. Gees and what else! Great price.

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Helpful?
1Thank Jopin55
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you very much for taking your time to share your valuable feedback with us. We were delighted to learn that you enjoyed your overall stay with us. From all of us at The Mercer Hong Kong, we look forward to welcoming you back in the near future.

China
Reviewed 13 May 2015

I stayed in the Mercer Hong Kong because I was under the impression it was a serviced apartment and after being totally satisfied with a serviced apartment under the same Ascott brand in Bangkok I had high expectations. However, I was disappointed. The apartment did not have a washing machine nor a cooker, there was a microwave, a sink and...

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Thank Samsue2015
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you very much for taking time to write and to share your feedback with us. Please be informed that induction cooker is available upon request and our hotel provides laundry service at cost. I have also noted your other valuable comments regarding the breakfast, staff and hotel location. Once again, thank you very much for your patronage and I...

North Muskegon, Michigan
Reviewed 11 May 2015

Hotel location is very good between Queens Road and DeVoux near central in Sheung Wan. Exterior not much to look at but beautifully decorated interior, friendly staff and very large rooms for a mid-price four-star hotel. King size beds, INCLUDED mini-bar stocked with sods, beer , sparkling water, etc. which is reloaded every day and a very adequate buffet breakfast...

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Helpful?
2Thank Roberta F
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

Taipei, Taiwan
Reviewed 8 May 2015

Spacious room to stay for only a night. The receptionist was surprisingly nice enough to walk me up to my room, assisting with my luggage and sharing with me what's good to eat around the area. I had a upper-floor room where I made sure i can have a quiet night after a busy day with the all the meetings....

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Thank bugsivy
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.

New Jersey
Reviewed 28 April 2015

We stayed for 2 nights on an extended layover. The Mercer was as pictured in reviews and websites. Rooms were modern and although small still felt cozy, not cramped. Fine for 2-4 nights, may be an issue for longer with a couple. If you are staying alone, you will be happy for weeks. It's is not a long walk to...

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Helpful?
Thank Maria J
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Hyderabad
Reviewed 26 April 2015

Stayed for a night at the Mercer, while attending to some meetings in the near vicinity. Though the street looks cramped,like most placed in HongKong. The hotel rooms were a surprise, bigger than expected. Well furnished and had a modern feel to it. Internet was fast and bathroom was ok too. Breakfast was ultra-limited, with this being a service apartment,...

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Helpful?
Thank IamWanderer
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at The Mercer Hong Kong, we look forward to welcoming you back in the near future.

Utrecht, The Netherlands
Reviewed 15 April 2015

I stayed here for five nights in March 2015. The hotel (or rather, serviced apartments) is modern, clean and furnished to a high standard. The location is ideal for Central, with the popular destinations of Soho and LKF being no more than 5-10 minutes walk. The rooms are spacious and for what you get they are good value. However, I...

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Helpful?
2Thank Mark B
Karen F, Manager at Citadines Mercer Hong Kong, responded to this review

Thank you very much for taking time to write and to share your feedback with us, which is necessary in order for us to improve our levels of service and operational standards. I am very sorry to learn of a series of incidents you experienced during your recent stay at our hotel. Please accept my sincere apologies for the shortcomings....

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04/06/2017 05/06/2017
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Staying in Sheung Wan

Neighbourhood Profile
Sheung Wan
Unlike most of Hong Kong’s other popular districts, Sheung Wan welcomes wanderers with an easy-going, relaxed atmosphere. Art galleries are plentiful and boutique cafés are tucked away in every side street in the sub district known as “PoHo.” Browse through the vintage clothing and handmade leather goods stores – it’s no surprise fashionistas flock to this area. History enthusiasts will be rewarded with sites of beautiful architecture, reflecting Sheung Wan’s past as one of the earliest settlements by British forces. As night falls, the entertainment scene reveals itself to be just as laid back with its private kitchens, speakeasies and underground bars dotted throughout the area. When in Sheung Wan, everyday feels like the weekend.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Citadines Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 

Additional Information about Citadines Mercer Hong Kong

Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Price Range: $182 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Hotwire, Cheap Tickets, Ctrip TA, Priceline, Cancelon, Evoline ltd, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Citadines Mercer Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong
Hotel Style:
#49 Business Hotel in Hong Kong
#56 Romantic Hotel in Hong Kong
#88 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Mercer Hong Kong staff and other travellers.
14 questions
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Tokyo, Japan

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Questions? Get answers from Citadines Mercer Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“excellent quality of my stay”
ericcC8952KY, 8 May 2017 | Read review
“Higher the better”
hugem_13, 13 Mar 2017 | Read review
“Room comes with HANDY mobile device where you can easily unplug it from the charging station and bring it out whilst you sight see. It comes with free local calls and even international calls to certain countries and data to surf for travel recommendations. Really great for travellers !”
sapphire77, 11 Jan 2017 | Read review
“Good Location, Good Service”
rrs425, 5 Dec 2016 | Read review
“Kitchenette was not fully equipped. There was a microwave oven and some crockery and cutlery but not enough for 2 settings. A big doona was a bit too much for the weather. Air conditioner had to be turned on all the time and it's too noisy.”
suem4321HK, 30 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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